Koons Baltimore Ford

Unprofessional staff and management. Long wait times. Incorrect diagnosis causing waste of time and money . Jason Crosman who was the manager on duty couldn’t not assist with a refund th Long wait times. Incorrect diagnosis causing waste of time and money . Jason Crosman who was the manager on duty couldn’t not assist with a refund that was caused by Ford’s error. His response,” come back Monday and see what we can do” More

I only used Koon's bodyshop. I originally dropped off my car to replace the headlight. 1. Repair Quality - After i picked up my car from this bodyshop, I smell rotten egg from I originally dropped off my car to replace the headlight. 1. Repair Quality - After i picked up my car from this bodyshop, I smell rotten egg from ac. Steve (tech) told me that my car was never introduced to water. I saw my car parking outside on the rainy day without the bumper and headlight. However, according to him, it is catalylic converter problem. My car only has 13k miles on it (2022 model) and I did not smell anything before I took it to this bodyshop. Do you want me to replace catalytic converter now? 2. Communication - They never contact me to update the status. I always had to contact them first. I did not know my car was ready to pick up until I called them to figure out. 3. Waiting time - You have to wait a loooooooong time to get your car back. You also have to wait along time even when your car is ready to pick up. I had to wait 45 minutes when I picked up my car because their paperwork was not ready. They do not value your time. 4. Over charge - Steve charged me $55 to just check the fitment of the front grille. The front bumper was already taken off from the car to replace the headlight but he still charged me additional $55. I saw the amount of work that worth $55 from the YouTube video. I still do not understand the labor cost of placing the front grill on top of the bumper and then taking that same grille off should cost me $55. Therefore, I will not return to this bodyshop in the future. More

We bought a vehicle from 1200 miles away and Pete, Jeff and Kristen made the process so great. Great service. Pete went above and beyond for us and we are so grateful. Thank you again! and Kristen made the process so great. Great service. Pete went above and beyond for us and we are so grateful. Thank you again! More

I had a 1:00 appointment. I arrived about 12:40. The service manager estimated 2 hours. I waited in the waiting room. At about 4:00 I went up to the service manager since he h I arrived about 12:40. The service manager estimated 2 hours. I waited in the waiting room. At about 4:00 I went up to the service manager since he had not come back to tell me anything about my car. The technician had found concerns, but by this time it was too late for the work. I was deeply disappointed and do not intend to return. More

Pete the car sales man was excellent he knew what I was looking for and had no problems delivering I would tell everyone to go see Pete at Security Blvd dealership in Baltimore looking for and had no problems delivering I would tell everyone to go see Pete at Security Blvd dealership in Baltimore More

It's a clean, efficient place. It has great service. Mr.Stewart was excellent in his service. It took a few days. I got so much done in this service. I recommended it to my friends It has great service. Mr.Stewart was excellent in his service. It took a few days. I got so much done in this service. I recommended it to my friends. Thank you for the ride home and back to the dealership. Thank you for everything. More

Frank was a pleasure to deal with when buying my new truck. He was extremely responsive, easy to work with, and went above and beyond in all aspect of the sale. The credit/financing department was also truck. He was extremely responsive, easy to work with, and went above and beyond in all aspect of the sale. The credit/financing department was also top notch. All-around positive experience at Koons Ford Baltimore, and I’d recommend them to anyone looking for a new Ford vehicle. More

These guys were amazing, they wasn't no time getting me in and stayed in communication with me throughout the process. Quickly identified my problem, recommended solution and gave me an estimate. With the in and stayed in communication with me throughout the process. Quickly identified my problem, recommended solution and gave me an estimate. With the ok from me, they delivered on the time frame they told me and I picked up my car ad described. The service associate clearly demonstrated knowledge, and customer commitment at every step. I appreciated that level of service and care especially in today's environment. They truly care about customer experience! More

This dealership is extraordinary. .I have bought several cars and a truck.I have had a car in their body shop..From the General Manager to sales and service they have flawlessly prefor .I have bought several cars and a truck.I have had a car in their body shop..From the General Manager to sales and service they have flawlessly preformed with kindness,sincerity and honesty making the entire processes a true pleasure.Excellent experiences..Thank you Koons Ford of Baltimore.I do not hesitate to recommend this dealership without hesitation. More