Koons Baltimore Ford

Seemingly have good prices but responses are slow. If you’re local probably a different experience. But not a great experience trying to make a deal remotely. If you’re local probably a different experience. But not a great experience trying to make a deal remotely. More

I took my Ford Fusion to the dealership for recall and general maintenance. Customer service was excellent. Jay was my service advisor and I definitely felt that I was valued as a customer. He went the general maintenance. Customer service was excellent. Jay was my service advisor and I definitely felt that I was valued as a customer. He went the extra mile to ensure that I was 100% satisfied with my car service. Work was completed as promised and when promised. I will definitely return. More

David, manager at Koons Service provided me very great and outstanding customer service experience. I am really grateful for promptly personally identifying issue with my vehicle and providing remediatio and outstanding customer service experience. I am really grateful for promptly personally identifying issue with my vehicle and providing remediation in a timely manner. More

Everyone was very helpful once the work got started they were very nice when i checked in on progress. were very nice when i checked in on progress. More

great place to shop friendly staff great service and beautiful building inside and out plenty of vehicles to shop for service on your car is excellent. beautiful building inside and out plenty of vehicles to shop for service on your car is excellent. More

I was very satisfied with the service I received my service technician was very helpful and he keep me informed about what was happening service technician was very helpful and he keep me informed about what was happening More

Seth was very professional yet easy to talk to. same with shar the finance officer.i would recommend these men to my family anytime same with shar the finance officer.i would recommend these men to my family anytime More

Koons Ford Baltimore is awful, I've been going there since 1990 and they have changed so much for the worse. I was told I needed $2,200.00 worth of work when I took my van in for an oil change, and that since 1990 and they have changed so much for the worse. I was told I needed $2,200.00 worth of work when I took my van in for an oil change, and that didn't even include the oil change! I was treated poorly by the service manager when I confronted him about the work not being totally complete, and left after paying in full without the work being complete. I'd give a zero if it was possible. More

Overall satisfied with experience. Few things I’d wish were handled better and differently throughout Few things I’d wish were handled better and differently throughout More

Customer service is dead. No one is super friendly. It’s your typical service department in a car dealership. Everyone has attitudes. What happened to the days when the servic No one is super friendly. It’s your typical service department in a car dealership. Everyone has attitudes. What happened to the days when the service advisor would go over the results of your service with you? Now you get a text message saying you truck is done and pay at the cashier. No diagnostic report is given like the old days. I was also always under the impression that your first service was complimentary from Ford but I got charged $104. I’ve been going to Koons Ford for a couple years now and Saturday will be my last visit there. More