Koons Baltimore Ford

I would recommend this dealership to anyone, Tom was very helpful and understood my problem. He had got my car in and out very quickly with no mistakes. He took his time and made sure that all of my problems helpful and understood my problem. He had got my car in and out very quickly with no mistakes. He took his time and made sure that all of my problems were solved and was not satisfied till i was which was very nice. More

I WORK IN THE HOTEL BUSINESS SO I KNOW GREAT CUSTOMER SERVICE. ADAM / PARTS WORKED WITH ME TO GET ALL THE LITTLE EXTRAS FOR MY NEW CAR. YOU CAN REALLY TELL THAT HE KNOWS HOW TO RUN HIS DEPARTMENT AND HO SERVICE. ADAM / PARTS WORKED WITH ME TO GET ALL THE LITTLE EXTRAS FOR MY NEW CAR. YOU CAN REALLY TELL THAT HE KNOWS HOW TO RUN HIS DEPARTMENT AND HOW TO HANDLE CUSTOMERS TO MAKE THEM VERY HAPPY. ADAM HAS THE "DO WHATEVER IT TAKES" APPROACH WITH EACH CUSTOMER. STEVE IS OUTSTANDING IN HIS POSITION AS WELL. HE KNOWS FINANCE LIKE NO OTHER. HE IS VERY, VERY PATIENT, KNOWLEDGEABLE AND KNOWS HOW TO PLEASE. I HAVE OWNED 9 CARS IN MY LIFE AND I WILL BE BACK FOR THE NEXT ONE. I WILL ALSO RECOMMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY. I AM HARD TO PLEASE AND THANKS TO THESE TWO WONDERFUL ASSOCIATES THEY "KNOW HOW TO WORK IT" THANK YOU FOR SUCH "SUPERIOR" CUSTOMERS SERVICE AND A GREAT PRODUCT. More

My fiancé and I were looking to trade in my 2008 Toyota Camry for a fuel efficient, cheap AMERICAN MADE vehicle. I had looked online and received the WOW price via email. When I got to the dealershi Toyota Camry for a fuel efficient, cheap AMERICAN MADE vehicle. I had looked online and received the WOW price via email. When I got to the dealership Nick approached us and it began! He immediately took us outside to look at a few different Fiestas and asked what I was looking for. I was completely blunt and told him exactly what a dealer DOES NOT want to hear..."cheap and good gas mileage." He asked if we wanted automatic or manual. I answered "I can drive stick shift." He then responded "Can I ask why manual?" and again I answered, "because its cheaper." Nick was awesome. He was completely fine with it. He gave us the keys to a couple Fiestas and my fiancé and I took it for a ride. When we returned we chatted about my trade-in. It wasn't what I wanted but he was very willing to negotiate and get me an extra $500 -- excellent! It was a done deal! We had such a great experience with Nick, Dennis the GM and Alona. They were friendly, fun, outgoing, and sincere! They had the exact car I wanted, the process was smooth and FAST, VERY FAST! We were in and out in 2 and a half hours! Amazing! I think they might have converted my Chevy guy into a Ford guy :-) We are definitely going to be repeat customers! More

I bought my 2011 Ford Fusion in December from Keith O'Connor and that was the most incredibly easy and pleasant car buying experience I've ever had. My car was due for its first visit to the service d O'Connor and that was the most incredibly easy and pleasant car buying experience I've ever had. My car was due for its first visit to the service dept for an oil change and 5k mile check up. I was somewhat hesitant as I know how service depts at dealerships can be. I contacted Keith first to set everything up, make the appt, and to arrange a loaner car. I was quite pleasantly surprised. All the gentlemen in the service dept were friendly and my car was completed in a timely manner. I highly recommend the service dept and staff. Koons has been wonderful!!!!!!!! Thank you. More

I have had my car in this service department several times and it's always done on time. When they give an estimate that's the price, there are never any surprises. They are always very pleasant to de times and it's always done on time. When they give an estimate that's the price, there are never any surprises. They are always very pleasant to deal with and treat you like family. As a woman it can be a little overwhelming kto get your car service and the make me comfortable and put me at ease. I have no problem recommending this service department to family and friends. More

After spending many trips back and forth to the service department with my failing GMC Yukon XL, I knew I needed to buy a new car where the dealership would stand behind it's product. We have bought many w department with my failing GMC Yukon XL, I knew I needed to buy a new car where the dealership would stand behind it's product. We have bought many work trucks from Koon's Ford and knew their service department was great. So we looked into an SUV that could fit the family. I hadn't driven a Ford (except for a pick-up) in a long time. Dennis Koulatsos knew I was apprehensive and sent me home in an Expedition for the weekend. I was sold! Rick Crouch made sure I foudn the exact color and extras I wanted. I never thought I would have an SUV I loved and save $10,000 compared to GMC and Chevrelot!! Plus, I know I will be taken care of by a service department run with integrity. I'm sold on Ford now and recommend Koons of Baltimore to everyone. More

I decided to go out of my way to get my car serviced in the Baltimore branch and it has been a great decision. The staff is well qualified and the service Manager. Tom Miller, has reestablished my belief i the Baltimore branch and it has been a great decision. The staff is well qualified and the service Manager. Tom Miller, has reestablished my belief in great customer service. He continuously makes himself available for any questions I might have and has always kept a level of professionalism as well as friendliness. I will continue going to them as long as I am able. More

Everyone in the service department that I have dealt with was extremely friendly. The service that I have had done has always been very competitively priced. The work was done well within the time frame of was extremely friendly. The service that I have had done has always been very competitively priced. The work was done well within the time frame of which I was original told. I would diffently recommend Koons Ford of Baltimore to my family and friends. More

I sent the comments below right after I purchased my 2010 Ford Fusion in December 2010. Since my purchase I have continued to have contact with Keith O'Connor for customer service. He has been exceptional! Ford Fusion in December 2010. Since my purchase I have continued to have contact with Keith O'Connor for customer service. He has been exceptional! Comments sent to Hal Feder, Jr in January 2011: If there were a higher rating other than "Great" Koons Ford "has it all" !!! It was, by far, the best experience I have ever had in purchasing a new vehicle! Everything was upfront. Absolutely no salesman pressure (which I hate)! I want to commend Keith O'Connor, Dennis Koulatsos, Jimmy Lowry, Tom Synder,and Mike Scrivner! These gentlemen are truly an unequivocal asset to Ford Motor Company. I will be returning to Koons Ford for future car purchases. I have also recommended Koons to friends and family who are contemplating purchasing a vehicle. More

Worked with my fiance to purchase her a new 2011 Fusion, most of the prep work was done via email, was in and out in about hours time. Shaeed was very helpful, polite and professional. Excellent car and pri most of the prep work was done via email, was in and out in about hours time. Shaeed was very helpful, polite and professional. Excellent car and price! Everyone at Koons was friendly and happy to see us. More