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Koons Baltimore Ford

Baltimore, MD

Overview
Reviews
Vehicles
4.3
722 Reviews
Call Dealership (410) 298-3800
View Awards

6970 Security Boulevard

Baltimore, MD

21244

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Showing 722 reviews

February 04, 2024

The service person Jay, provided outstanding assistance with getting my Ford F150 pickup truck properly repaired. More

by Wistlerr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Jay, member of Koons service staff.
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Feb 05, 2024 -

Koons Baltimore Ford responded

We're glad to know Jay was able to provide outstanding service and get your Ford F-150 back in shape. Thanks for choosing Koons Baltimore Ford!

January 31, 2024

They get me in and out in respectful time. The waiting area is quite clean also. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Jan 31, 2024 -

Koons Baltimore Ford responded

We are so happy that our Koons Baltimore Ford team earned your five stars. Thanks, Chuck!

January 20, 2024

Zero customer service from the saleslady to the Finance guy to Manager, Used cars. Everyone is xxxx too busy to address your concern. The interest rate I signed on the glass table is not what was given to More

by roycm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Rodgers
Report | Print
Jan 30, 2024 -

Koons Baltimore Ford responded

I'm really sorry to hear about your experience. It's clear we've fallen short of our commitment to provide excellent customer service and for that, I apologize. We take these matters seriously and would like the opportunity to address your concerns directly to rectify this situation as best as possible. Please reach out at a time convenient for you so we can discuss this further - Thank you, Dennis Koulatsos - General Manager - 410-298-3800 x 15100

January 19, 2024

Barry Harvey with the service Have one heck of experience and was very happy with the service. Thank you More

by Colemanwayne5
Recommend Dealer
Yes
Employees Worked With
Paul Sarandos, Kenny Dillon, Bruce Leibowitz
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Jan 19, 2024 -

Koons Baltimore Ford responded

We're glad to know Barry and our team at Koons Baltimore Ford provided you with a great service experience. Thanks for the positive feedback!

December 19, 2023

Worst customer service anyone can imagine. Purchased a vehicle from them. Had some issues but the tech tried every way possible NOT to fix any issue. No call was returned. People were with rob More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Dec 19, 2023 -

Koons Baltimore Ford responded

Tanveer, I'm really sorry to hear about your experience with your issues after your purchase. This is not the level of service we aim for and it's disappointing to know that you've been left feeling this way. I will search for your contact information but in case I can't find it, would you please reach out to me at your convenience? Thank you, Dennis Koulatsos - General Manager - 410-298-3800 x 15100

December 13, 2023

My experience with Koons Ford of Baltimore was extremely disappointing. Despite reaching out multiple times through various channels, including management, my attempts to purchase an F-150 were met with unr More

by Jeremy
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joshua Townes, Tom Snyder
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November 19, 2023

This is my 2nd vehicle purchase either Koons and I love the service, they really take care of you and Seth in sales is outstanding! More

by MarkD9440
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Springer
Report | Print
Nov 20, 2023 -

Koons Baltimore Ford responded

Mark, we're so glad to know you've had another great experience with us at Koons Baltimore Ford! Seth and our team always strive to provide top-notch service. Thanks for choosing us again, we appreciate it!

October 26, 2023

My service specialist was excellent always caring and helpful making sure I’m satisfied with the service. More

by lavalle0601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Oct 26, 2023 -

Koons Baltimore Ford responded

We're so glad to know that you had an excellent experience with our service team at Koons Baltimore Ford. Ensuring your satisfaction is always our goal! Thanks for the positive feedback.

October 17, 2023

Great experience! Michelle, Tom and Niq helped us get the exact truck our family needed. More

by Randy W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle, Tom Snyder
Report | Print
Oct 17, 2023 -

Koons Baltimore Ford responded

Randy, we're so pleased to hear that Michelle, Tom, Niq, and the rest of the team provided you with excellent service during your sales experience at Koons Baltimore Ford. We appreciate your kind words and hope you enjoy your new truck for many miles to come!

October 06, 2023

Easily making the appointment, checking in, Iservice completed in a timely manner,out the door, no issues or problems, your customer service has always been great! That’s why I am a repeat customer. Tha More

by kdough203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Leibowitz
Report | Print
Oct 09, 2023 -

Koons Baltimore Ford responded

We're so glad to know that you had a smooth experience with us at Koons Baltimore Ford. Our team always aims for efficient and hassle-free service! Thank you for your continued support, we appreciate it greatly!

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