Koons Baltimore Ford

The customer service received from the above mentioned employees was excellent. They were all very accomodating, informative and polite. The coordination with my insurance company made my experience les employees was excellent. They were all very accomodating, informative and polite. The coordination with my insurance company made my experience less stressful and my car looks terriffic. Thank you Koons of Baltimore. More

Philo Gentles was VERY patient and did his best to assure us that we fully understood the ins and outs of the complexities of a new car purchase, giving us the best possible vector of purchase. Then after t us that we fully understood the ins and outs of the complexities of a new car purchase, giving us the best possible vector of purchase. Then after the sale he spent an atypical amount of time assuring the wife was proficient in the cockpit ;) I now see why my father had purchased several cars from Koons Ford in years past - I only wish I had his insight and common sense. It was worth the 100 plus mile jounce to Maryland from down state Delaware. We saved $1,833 from our best deal after several weeks of going between five dealers in Delaware and she obtained the exact car she wanted! Lars and Donna Spencer More

Kevin was very helpful in getting me into a great Ford Fiesta. He took the time to show me the various cars on the lot and how each was equipped and got me through the process of finalizing the deal. Fiesta. He took the time to show me the various cars on the lot and how each was equipped and got me through the process of finalizing the deal. More

This Dealer was given these ratings,i told them what i wanted, i was shocked how quickly everything got done, thank you very very much wanted, i was shocked how quickly everything got done, thank you very very much More

Worked back and forth for a while with the dealer on my trade and a new vehicle. When it looked like we would not be able to make the deal due to a difference in price, Alona Holland reminded me of the reb trade and a new vehicle. When it looked like we would not be able to make the deal due to a difference in price, Alona Holland reminded me of the rebate on tax for my trade in, which more than brought the deal together. Working with Ray Baldwin (Sales) was a pleasure, the customer services team (especially Alona) made it a great experience also, she really looked after me. When I went to the dealer and into the finance office Jimmy was great, really friendly and helpful. He ensured I understood everything that was going on and every itemized charge (almost to a fault). I would suggest them to anyone, and will go back there first the next time I'm looking for another truck. More

I have had my F150 in for service with Tom Miller and was impressed with my over all experience. The diagnostics were performed and repaired within a reasonable time. It is a pleasure to go to a dealership impressed with my over all experience. The diagnostics were performed and repaired within a reasonable time. It is a pleasure to go to a dealership for repairs and actually leave without feeling frustated due to poor service. I now have a recall on my F150 and the first person and dealership that I thought of was Tom Miller at Baltimore Ford. Thanks for the excellent work! More

Our small business is in the depressed housing industry, the lowest possible price was our sole consideration given small business owners do not have the luxury or false comfort of bi-weekly pay, sick leave the lowest possible price was our sole consideration given small business owners do not have the luxury or false comfort of bi-weekly pay, sick leave, vacation days or matching retirement. Price was it, and after significant research and dealer visits, we found the best deal bar none online at Koons Ford of Baltimore. They were courteous, open, honest and delivered the vehicle and paperwork to us, even crossing the Chesapeake Bay Bridge on a summer Friday afternoon, something everyone attempts to avoid! We thank you! Our sales professional, Felix, was knowledgeable and answered all our questions, both with the paperwork and while test driving the vehicle. He even pointed out some features we might not never have known about like the SYNC function! We are proud new owners of the Ford Escape XLT! One other thing, I made every effort to reward Ford Motor Company for not taking stimulus money and instead doing what we as small business owners have also been forced to do, make our business stronger through significant effort, cuts & consolidation while at the same time improving our service and value! Thank you Felix, and Koons Ford of Baltimore! More

i needed repairs done to my 2006 f350 diesel truck, having heard that Mr. Leibowitz is one of the most knowlegdable service personnel to answer some of my questions before bringing the truck in. He kne having heard that Mr. Leibowitz is one of the most knowlegdable service personnel to answer some of my questions before bringing the truck in. He knew what i was experincing and assured me that his diesel mechanic BJ is the top in his field and they could handle my concerns. Not only was it corrected quickly, but it was explained in a way that i could understand. thank you koons ford More

THANK YOU Koons Ford of Bmore for having the Greatest employees!! Russell & Jimmy not only got me into one vehicle but I walked away w/2 new trucks!! They worked the impossible and I couldn't be any happ employees!! Russell & Jimmy not only got me into one vehicle but I walked away w/2 new trucks!! They worked the impossible and I couldn't be any happier! I was in & out in no time @ all. I truely appreciate their help, I told them exactly what I was looking for & they delivered. I've already recommended one friend and will continue recommending in the future. Thanks guys- we love our new trucks!! More

I went in looking for a fiesta my budget was relatively tight and i did not think that i would foind anything resonably price. I went tto multiple dealerships before visiting koons. I had searched their tight and i did not think that i would foind anything resonably price. I went tto multiple dealerships before visiting koons. I had searched their online inventory and found a car i loved and just wanted to drive it for fun and to see what it was like. After driving the car and loving it Tom Snyder (my sales rep) gave me aprice that was fair and better than any other dealership i had visited. Afterbwe went forward their was no pressure to make the sale and Jimmy Lowry in the finance dept. worked to get me a great rate even though my credit was not exceptional. I LOVE my new 2011 fusion it is everything i could have hoped for at a great price. Overall everyone at the dealership was professional and a pleasure to deal with it will be the first place i go when buying my next vehicle and i will be excited to recommend them to my friends and family. Thank you koons of baltimore! More