Koons Baltimore Ford

This was a terrific experiences with professional sales staff. Was unsure which vehicle to purchase and would best fit my needs. Discussed my vehicle purpose with the staff and they suggested the Edge. staff. Was unsure which vehicle to purchase and would best fit my needs. Discussed my vehicle purpose with the staff and they suggested the Edge. Now that I have had an opportunity to use the vehicle for the purpose they staff was correct, it is an excellent choice. Terrific staff, very knowledgeable and professional. More

We were given Baltimore Koons Ford as a certified dealer through AAA. Sam contacted us the very next day. Through a number of emails Sam was able to get a handle on what type of truck we were looking for. L through AAA. Sam contacted us the very next day. Through a number of emails Sam was able to get a handle on what type of truck we were looking for. Living an hour and a half away in another state this was very helpful. Sam was very patient as I changed my mind on several things about the truck. After looking at numerous window stickers that Sam sent me and making daily phone calls, we picked out the perfect truck. The experience at the dealership was well worth the hour and a half drive. Finally getting to meet Sam face to face was very rewarding. The associates at Koons were very friendly and professional. They helped move along the closing process concidering it was a busy Saturday evening. Sam stayed after hours to show us how everything in the truck worked. Koons works very hard towards their 5 star rating and they deserve it. More

I have always dreaded the car buying process and have never been very fond of car salesmen, but my experience at Koons Ford, and with Keith, was very pleasant. I never felt as though I was a number or a never been very fond of car salesmen, but my experience at Koons Ford, and with Keith, was very pleasant. I never felt as though I was a number or a sales goal he needed to reach. I was treated with the respect I deserve and was never pressured. I will recommend Keith and Koons Ford to anyone looking for a vehicle. More

Me and my wife bought a 2011 Ford Edge Se on June 25. We are both very happy with our purchase. I got a decent amount for my trade-in and a great price for our new car. Our salesperson was Tom Snyder. He are both very happy with our purchase. I got a decent amount for my trade-in and a great price for our new car. Our salesperson was Tom Snyder. He was very helpful. We drove past three ford dealerships to get to koon's baltimore ford because of the great reviews. Highly recommended! More

I purchased my vehicle from Koons Ford in 2001. Since then, I will only let Koons Ford service my vehicle. I truly appreciate their knowledge and service to my vehicle. then, I will only let Koons Ford service my vehicle. I truly appreciate their knowledge and service to my vehicle. More

There are dealers closer to me but Koons Ford is worth the drive because of there excellent service and better deal. I recommend Koons Ford to my friends that are looking to buy a Ford. also my next Ford the drive because of there excellent service and better deal. I recommend Koons Ford to my friends that are looking to buy a Ford. also my next Ford will be from Koons. Thanks Kevin Barley More

I always dread going into a dealership and being turned away, or frowned upon due to my credit score or price range. I tend to be a harder person to deal with as I always nit pick every little thing. I cur away, or frowned upon due to my credit score or price range. I tend to be a harder person to deal with as I always nit pick every little thing. I currently purchased a fairly new but used vehicle from Koons Ford Baltimore. Overall Koons Ford was a clean, well organized place and everyone seemed to be friendly and focused on serving the customer. Dan Coy assisted me in every way possible from getting my application processed quickly, to finding a better vehicle than I thought I could get, to making my payments affordable, to making sure I was 100% happy with everything. He was in contact with me quickly upon putting in my online application, he was extremely friendly to my fiance and I, never judged our situation and did everything to get us into our car. Furthermore he had a great attitude the entire time I said well this has a scratch n it better be extremely clean and don't forget to do this and that. Although I was buying used I expected a newer car well in my eyes, and he went above and beyond pleasing my demands. I not only am 150% happy with my vehicle and the payment, but I also enjoyed my car buying experience and no longer dread speaking with salesman. I definetly will be doing my future car purchases through him as well as sending future business his way. I hope everyone buying a car gets the pleasure of dealing with Dan. More

My service experience at Koons ford of Baltimore was exceptional! Tom miller was a great help to to me. He got my truck in right away. It was fixed in a neat, clean and timely manner. With no doubt in m exceptional! Tom miller was a great help to to me. He got my truck in right away. It was fixed in a neat, clean and timely manner. With no doubt in my mind I will be back with no reservations. Thank you Koons ford and Tom Miller. More

service was great. car was fixed perfectly. staff was friendly. service was speedy. entire experience as extremely quick and easy. we are very pleased with the entire service and would return and recomme friendly. service was speedy. entire experience as extremely quick and easy. we are very pleased with the entire service and would return and recommend to anyone. More

From the moment I walked into the dealership, the reception staff as well as all the employes in the showroom exhibited a true friendliness and camaraderie with each other. I knew if they treated ea reception staff as well as all the employes in the showroom exhibited a true friendliness and camaraderie with each other. I knew if they treated each other this way, I was in for a smooth process. I was right. This team is well oiled and knows how to keep the customer happy. It's not about cold drinks, coffee or donuts...it's about treating people with respect, honesty and listening to the customer. I had a wonderful experience here. There is a closer dealer to my home in Owings Mills, and I tried to give them my business, but the arrogance and inflexibility of that dealer pointed me right to Koons - and I will never look elsewhere when buying a Ford again! More