Koons Baltimore Ford

Would definitely recommend this dealer to family and friends. Unexpectedly, my first best experience buying a car. I didn't know a dealer could be successful being very transparent with the pricing an friends. Unexpectedly, my first best experience buying a car. I didn't know a dealer could be successful being very transparent with the pricing and process. Tom was an excellent knowledgeable and friendly representative. More

Awesome experience, very friendly and helpful guys. Salesman was great, sales manager was easy to work with and provided plenty of information and advice, Finance guy ws fast, provided excellent info. Salesman was great, sales manager was easy to work with and provided plenty of information and advice, Finance guy ws fast, provided excellent info. The whole experience was great, made me feel very welcome and at home More

Mr. Dianderas was such an awesome person. He ensured that I got just what I wanted, and provided me with all the information I needed to make the right decision about my new car. He provided outstanding cust I got just what I wanted, and provided me with all the information I needed to make the right decision about my new car. He provided outstanding customer service and treated both me and my mother with respect. I will definitely recommend him and Ford to my family and friends. Thank you for such great service. More

Great dealer, very informative. Had a great personality.very professional. I liked the friendliness of the sales persons, and all the staff helped each other out in order to make my experience personality.very professional. I liked the friendliness of the sales persons, and all the staff helped each other out in order to make my experience very easy. More

Kevin Roy made me and my fiance car buying experience very special. We didn't know if we were going to get a car at all. We walked in the dealership around 3:30p.m. on Saturday and walked out with a ne very special. We didn't know if we were going to get a car at all. We walked in the dealership around 3:30p.m. on Saturday and walked out with a new car with financing at 5:45pm. If you don't call that the best car buying and customer service experience. I recommend for all new and used car buyers to go see Kevin Roy. He gets the job done! More

I am extremely satisfied with the service received at Koons Ford. I received excellent customer service from the staff and especially from Felix Dianderas. He showed me several vehicles based on my reque Koons Ford. I received excellent customer service from the staff and especially from Felix Dianderas. He showed me several vehicles based on my request. My daughter and I received excellent service from him and would definitely recommend him and Koons Ford to our family and friends. Thank you! More

I was in the market for new Mustang. Researching different dealer inventories, I found one that I liked on the Koons website. I inquired on a Sunday, when the dealer was closed, but Desiree responde different dealer inventories, I found one that I liked on the Koons website. I inquired on a Sunday, when the dealer was closed, but Desiree responded to let me know that she would send me a quote on Monday. Monday morning came, and the quote I got was very respectable. Definitely fell in line with the research I had done. Unfortunately, it turned out that the car was sold over the weekend. Immediately, Sam was in touch to try and help me find another model. We labored, back and forth for a couple weeks trying to find the 'right one'. We definitely had our ups and downs, but Sam's effort and communication was top notch. I came to respect the time he was putting in to make sure I got what I wanted. Just when it was starting to look like we couldn't find something and may have to go through the custom order route, Sam suggested the Boss 302 or Shelby. I hadn't seriously considered them, but was willing to look. They sent me the specs on a Shelby they had in stock. That's when Sam put me in touch with Jimmy, who is in charge of finance. Jimmy came back with a reasonable arrangement that didn't have me hesitate for a minute. Keep in mind, up to this point, I had not visited the dealer yet. All interactions had been online. Which worked perfectly for my schedule. Finally the time came to head down to the dealer and sign the paperwork and get the car. I live a couple hours away. When I arrived, everyone at the dealership made me feel like a King, and there were constantly sales people and customers outside just looking at my new purchase. It made me feel great. Met Jimmy, the deal was exactly as we discussed, got the car cleaned up and I was out in no time. Really, it was the best and easiest car buying experience I've had, and I won't hesitate to recommend or use them again. More

Koons Ford earned a customer for life! My sales representative, Curtis Conaway, searched online for several days to find me exactly what I was looking for. He also responded to my email and phone c representative, Curtis Conaway, searched online for several days to find me exactly what I was looking for. He also responded to my email and phone calls almost immediately, and would always leave a message if he didn't reach me. Curtis and the management staff worked with me on a appropriate trade-in value in for my old car and helped me reach a monthly payment I was comfortable with. This dealership has been the best car buying experience I have had and I will definitely go back to buy my next Ford. I highly recommend this dealership to anyone looking for a new car. More

From Uncertain to Certain: From the first contact with From Uncertain to Certain: From the first contact with the dealership, I was very impressed. Ms. Taylor's professionalism, attitude and her willin From Uncertain to Certain: From the first contact with the dealership, I was very impressed. Ms. Taylor's professionalism, attitude and her willingness and ability to answer my questions was the first step of my great car buying experience at Koons. I am a firm believer, the first contact of a business will either bring you clients/customers or deter them. I have purchased many cars and I don't recall being so at ease with the process. When I walked through the door, Ms. Taylor greeted me with a smile. Ray Baldwin, my sales consultant, a soft spoken and well mannered guy was right there. He introduced himself. I wasn't sure what to expect at first, but I continued to be impressed after talking with him. We talked as though we had known each other for years. Not only did Ray listened, he heard and understood what I wanted. He explained the process step by step, answering any other questions that I had. I felt really comfort with him and the sincerity of what he was saying. Not like previous experiences, where I had some reservations about the truthfulness of what the sales person was dishing out. I must say, everyone was so so friendly, it was unbelieveable, everyone spoke to me. That brings me to Jimmy Lowry, the finance director. Extremely nice guy, I think he spoke to me everytime he saw me,inquiring if I needed anything, making sure I was comfortable. Even though he walked at swift pace, he acknowledge me everytime he saw me. While I think I had a special case, the Koons Team worked it out in my favor. I had butterflies about the whole thing, but in the end, I did not have to settle for a vechile that I did not want or like. I drove off the lot with a smile on face the size of Texas, I could not believe it was possible. The saying "We're Gonna Wow Ya", they did. There was no intimidation and no shell games. I would recommend Koons of Baltimore to anyone that is in market for a new car, and a great experience. Mr. Koons should be proud of the team at this dealership. They over delivered!!!!! Thanks guys, you're the best!!!!! More

We bought a new Ford Explorer and love it! This was by far the best car buying experience my husband and I have had! Tom Snyder was professional, knowledgeable, No-Pressure, and honest. (yes, I never thou far the best car buying experience my husband and I have had! Tom Snyder was professional, knowledgeable, No-Pressure, and honest. (yes, I never thought I would say that about a car salesman) He even let us know that a rebate we were after was $500 more than what we thought it was. He worked hard to get us the exact model we wanted and quickly. I awlays hate going to dealerships because I don't like being pressured to buy and it happens every time - this was the first time I felt I could relax. Jimmy Lowery was also very friendly and professional when we did all of our final paperwork. He let us know about the extended warranty's but never pushed us to buy them. I can't say enough good things about Koons! We will definitely be repeat customers. More