Koons Baltimore Ford

I walked into the dealership not knowing what to expect. I had just came from another dealership and was turned down. When I walked in I was greeted by Alona and Desiree, it made me feel welcomed and at eas I had just came from another dealership and was turned down. When I walked in I was greeted by Alona and Desiree, it made me feel welcomed and at ease. When Philo came to assist me he was honest straight forward and answered all my questions. I had the pleasure of speaking with the ladies while my vehicle was being appraised. Bottom Line I will reccommend everyone I know. Thanks Guys! More

Knowledgeable staff that works well together. Best no-nonsense car-buying I've encountered. Highly recommend this dealership. Personalized emails were great. Service staff friendly and helpful. no-nonsense car-buying I've encountered. Highly recommend this dealership. Personalized emails were great. Service staff friendly and helpful. More

Koons Ford was an excellent experience. Tom Snyder, our sales person, was very knowledgeable and not pushy at all. Financing with Steven Ageloff was thorough and quick. I walked away very happy with my ne sales person, was very knowledgeable and not pushy at all. Financing with Steven Ageloff was thorough and quick. I walked away very happy with my new mustang. More

Tom Snyder went above and beyond the call of duty to get me the car I wanted, when I wanted it, even to the point of negotiating with the Port of Baltimore! Tom and Jimmy were professional, courteous, respo me the car I wanted, when I wanted it, even to the point of negotiating with the Port of Baltimore! Tom and Jimmy were professional, courteous, responsive, and low pressure. Thanks! More

Just purchased a brand new 2012 Ford Mustang V6 Coupe. Mr Mark Dixon was very accomodating and helpful. Mr Russell Martin went out of his way to help us seal the deal. He worked very hard to help us wi Mr Mark Dixon was very accomodating and helpful. Mr Russell Martin went out of his way to help us seal the deal. He worked very hard to help us with all our wants and needs. A special thank you to Mr. Mihail Tomazos, he helped us with all the financing and was very kind and caring. He explained everything so that we could understand. Was very WOWED by our recent purchase. Would highly recommend purchasing a vehicle from the Koons Ford Dealership. Thank you, Donna Gibson More

My experience with this salesperson was excellent. He never turned his back on me and he got back to you when he said he would. He explained anything in detail and he was just plain friendly and very cor never turned his back on me and he got back to you when he said he would. He explained anything in detail and he was just plain friendly and very cordial. I would reccomend him to anyone I knew who was in the market for a car purchase. I must tell you that the entire dealership was professional. This should be the model dealership for all Ford Dealers. Everyone went over and above to please me even salespersons who did not wait on me. From calling on the phone to Jim in the fianance office to Pete who I called back the next day just to ask how somehthing worked on my new Explorer. They were willing to go out of their way to assist me. I have never had an experience such as the one I had at Koons on Security Blvd. You should be proud of all those employees in that dealership because they have it going on. Curtis and the Jim in the fiance department made this sale way too easy I felt like something was wrong it went so smooth. I am a Branch Manager at MECU one of Baltimore Credit Union and I am a people person and I recognize great service and this dealership should be commended by some high official on the excellent customer service skills they display and I have been there a few times and it it always the same. Please give these folks from the receptionist desk to fiance a great hand they surly deserve a great word and some high commendations!!!! When you look up professionalism you will find Curtis Conaway and under Great you will find Koons of Baltimore.....Thank you for a Wonderful experience. More

I WAS ONLY EXPECTING TO HAVE MY CAR SERVICED WHEN UNEXPECTED REPAIRS REQUIRED THAT I REPLACE MY VEHICLE. I WENT TO THE USED CAR LOT AND MET CARTEZ. HE MADE ME FEEL COMFORTABLE AND EASED MY FEARS ABOU UNEXPECTED REPAIRS REQUIRED THAT I REPLACE MY VEHICLE. I WENT TO THE USED CAR LOT AND MET CARTEZ. HE MADE ME FEEL COMFORTABLE AND EASED MY FEARS ABOUT THIS NEW DILEMMA. HE WORKED WITH ME TO GET THE BEST CAR FOR MY NEEDS AT THE BEST PRICE. MAKING THE WHOLE PROCESS PAINLESS. I'VE NEVER HAD BUYING A CAR GO SO SMOOTHLY. THANKS CARTEZ & THANKS KOONS. More

VERY POSITIVE VISIT IN THE SERVICE DEPT, AS WELL AS NEW & USED CAR SALES, WOULD PURCHASE A VEHICLE FROM THIS DEALERSHIP W/O QUESTION, AND HAVE IT SERVICED HERE AS WELL. & USED CAR SALES, WOULD PURCHASE A VEHICLE FROM THIS DEALERSHIP W/O QUESTION, AND HAVE IT SERVICED HERE AS WELL. More

Curtis Conaway was extremely helpful in locating a vehicle that had the interior and exterior colors and all the options we wanted. We've never had a car salesman work that hard for us. He was very vehicle that had the interior and exterior colors and all the options we wanted. We've never had a car salesman work that hard for us. He was very polite, professional, knowledgeable and responsive. He was not at all pushy like some salespeople elsewhere can be. The man that did the final paper work with us was also very professional and did a great job for us. The vehicle was very well detailed for us. Although Koons Ford of Baltimore is not the closest Ford dealer to us, the next time we want to buy a car, we're going to Koons and Curtis Conaway first! More

My mom and I were very satisifed with the service we received today at Koons Ford, My mom bought a 2006 Ford Escape and I bought a 2006 Kia Sportage EX. Kevin, Jerry, and Mike were pleasant and gave us received today at Koons Ford, My mom bought a 2006 Ford Escape and I bought a 2006 Kia Sportage EX. Kevin, Jerry, and Mike were pleasant and gave us a good deal. I plan to continue to puchase my vehicles from Koons Ford. More