Koons Baltimore Ford

I recently bought two cars within one month, each from different dealerships. Koons Baltimore Ford and Ray Baldwin were hands-down the best to deal with. It was a no pressure sale with nothing but help an different dealerships. Koons Baltimore Ford and Ray Baldwin were hands-down the best to deal with. It was a no pressure sale with nothing but help and advice offered at every step. I felt the deal was fair, and the car (a Fusion hybrid) is superb. My other new car is an import, bought for good reasons, yet overall the Ford is more impressive and by far more user-friendly. On top of that, I've been getting nearly 50 mpg on the highway! When I got a small chip on the door, the dealership mailed me a paint repair kit at no charge - they also sent my plates to me since I live nearly an hour away. Ray is without question the most customer friendly sales person I have dealt with. I definitely recommend Koons of Baltimore, the Fusion hybrid and Ray Baldwin. More

Quick & freindly service. Great people to deal with! I have been dealing with these people forever. Always telling people how great they are & to go there. I have been dealing with these people forever. Always telling people how great they are & to go there. More

The customer service from Tom Snyder was better than past experiences at 5 other dealerships. Jim Lowry knows the process and made it simple. Tom Miller and Ken Dillon in service understand that regardless experiences at 5 other dealerships. Jim Lowry knows the process and made it simple. Tom Miller and Ken Dillon in service understand that regardless of the issue, its important to the customer and their tact works. Very good service and its rare to be present across an organization with the consistency that Koons has been able to achieve. The GM must be pretty good. More

Just bought a new Ford Edge Sport from Koons Ford on Security Blvd. Tom actually delivered it to me at work today - and this is just one of the many ways they went above and beyond to make this the best Security Blvd. Tom actually delivered it to me at work today - and this is just one of the many ways they went above and beyond to make this the best car shopping and buying experience I've ever had. Everyone at the dealership treated me well - genuinely helpful. I learned of Koons Ford through a co-worker, who raved about his experience. Now I will highly recommend Koons Ford to everyone I know. Thank you, Koons Ford - can't wait to jump in my new Edge Sport! More

We were treated very honestly from start to finish. [A few months ago, at a DIFFERENT dealer (not a Ford dealer) we repeatedly asked for an "out-the door" price. But when we were signing the papers, a n few months ago, at a DIFFERENT dealer (not a Ford dealer) we repeatedly asked for an "out-the door" price. But when we were signing the papers, a new number was given to us, and we walked out.] At Koons, though, Sam was completely transparent in his dealing with us. He made sure we knew all of the price details and the features on the Fiesta that we purchased. He was easy to talk to, and actually made the process enjoyable. More

I needed an oil change and Koons Ford had a good coupon for this service. Also, they provide a quick lane for faster service. I will recommend this dealership to my friends and family. I changed the r for this service. Also, they provide a quick lane for faster service. I will recommend this dealership to my friends and family. I changed the rating. The service was outstanding, please accept my I apology. I will be back. More

I used USAA's car buying service and they connected me with Koons Ford. Sam, at Koons, quicxkly reached out to me. He was great to work with. He searched and found the vehicle we wanted. He made arrangeme with Koons Ford. Sam, at Koons, quicxkly reached out to me. He was great to work with. He searched and found the vehicle we wanted. He made arrangements to have it delivered to Koons. There was no uncomfortable pressure. Nothing about the experience was unpleasant. Consider Koons. Consider Sam. More

Derek was outstanding. I went into the dealership just to look at the WV Beetle. I ended up very happily trading in a Honda Civic and purchasing a VW Beetle that was pristine and that had been checked out m look at the WV Beetle. I ended up very happily trading in a Honda Civic and purchasing a VW Beetle that was pristine and that had been checked out mechanically.I was treated very courteously. This was by far the very best car shopping experience I ever had and would stongly recommend the staff at Koons to anyone who wants to buy a quality used car. Derek was professional, informed, considerate, available to answer any questions and a pleasure to work with! More

I called to inquire about a specific type of vehicle. Tom appeared very knowledgable and courteous over the phone - no pressure. As I was shopping with my daughter for a vehicle for her via the internet Tom appeared very knowledgable and courteous over the phone - no pressure. As I was shopping with my daughter for a vehicle for her via the internet, we were pretty knowlegeable ourselves and had actually planned to visit several dealerships, and we informed Tom of this. Needles to say because of the overall atmosphere and abience of the dealership, the professionalism of Tom and the wonderful experience with Steve, the F&I manager. Koons Ford of Baltimore was our first and last stop. Additionally, I'd planned to finance the vehicle with my credit union, but ended up using the financing that Steve had offered. This was one on my most pleasant automobile buying experiences. I will highly recommend Koons Ford Baltimore and specifically Tom and Steve to my wide circle of family and friends. They do the auto sales profession PROUD. More

I had a great experience with Koons and their team! Keith O'Connor was the penultimate sales professional and Ken Dillon in the service department has helped keep my new truck in tip top shape. Thanks guys! O'Connor was the penultimate sales professional and Ken Dillon in the service department has helped keep my new truck in tip top shape. Thanks guys! More