Koons Baltimore Ford

We first went to Apple Ford and walked out because of the poor customer service. After reading the reviews of Koons dealership we decided to give it a try and couldn't be happier!! Tom Snyder, our salesman poor customer service. After reading the reviews of Koons dealership we decided to give it a try and couldn't be happier!! Tom Snyder, our salesman was very professional,honest (yes, I never thought I would say that about a car salesman)and a great help. He never once pressured us and was very helpful with all of our questions. We saw Tom Snyder to finish up all of our paperwork and he also provided excellent, friendly customer service. We were in a bit of a rush due to other commitments and they helped to get thing wrapped up quickly so we could be on our way. It is very hard to find customer service at he level they provided(especially at a dealership)...we will definitely be returning customers! More

We bought a new Ford Explorer and love it! This was by far the best car buying experience my husband and I have had! Tom Snyder was professional, knowledgeable, No-Pressure, and honest. (yes, I never thou far the best car buying experience my husband and I have had! Tom Snyder was professional, knowledgeable, No-Pressure, and honest. (yes, I never thought I would say that about a car salesman) He even let us know that a rebate we were after was $500 more than what we thought it was. He worked hard to get us the exact model we wanted and quickly. I awlays hate going to dealerships because I don't like being pressured to buy and it happens every time - this was the first time I felt I could relax. Jimmy Lowery was also very friendly and professional when we did all of our final paperwork. He let us know about the extended warranty's but never pushed us to buy them. I can't say enough good things about Koons! We will definitely be repeat customers. More

Philo Gentles is a pleasure to work with. Having made multiple (7x) Ford purchases over the past twenty years,I found Philo to have made the car buying experience easy and a pleasue. He did everything h multiple (7x) Ford purchases over the past twenty years,I found Philo to have made the car buying experience easy and a pleasue. He did everything he could to make sure we were match up with the product required with the product purchased, 2011 Ford Edge SE. Koons Ford did everything to match the price points that we required. Even offering programs to save us money that we did not accept. Even though there were closer Ford dealerships to the Pasadena, MD area, Koons made the sale with courtesy and follow up unlike other dealerships. Knowing that Philo is an undergrad @ Maryland, I know he will continue to be a positive an prodctive assocate with whatever company and industry he chooses. As a on-road sales repesentative, driving over 50,000 miles yearly, I know he has received good sales training and is learning well from Koons Ford. I wish him good luck in future. Thank you. Scott Kiddoo More

Derek, Jimmy, and Steve put in days of work when helping Derek, Jimmy, and Steve put in days of work when helping me purchase my first new car. After having some trouble being financed for the vehicle that Derek, Jimmy, and Steve put in days of work when helping me purchase my first new car. After having some trouble being financed for the vehicle that I had initially wanted, none of these guys took no for an answer. They all worked with numerous banks and found the perfect deal for me, and got me into the perfect truck. I couldn't be happier with the friendliness and customer service, they had given me the truck to drive for the weekend before purchase, filled it with gas, then when I came in to sign the final paperwork they had the trucked detailed and filled again. I couldn't have asked for a more pleasant experience, I will definitely be a repeat customer and would highly recommend these guys to anyone in the market for a new vehicle. Thanks Again, Matt Brown More

Keith made my first car buying experience smooth and painless. All of the costs involved were made clear upfront and nothing was hidden. He was never pushy and was flexible in the time it took for me to painless. All of the costs involved were made clear upfront and nothing was hidden. He was never pushy and was flexible in the time it took for me to make my decision. Kevin had all the paperwork ready and solved any issues that I had. Within 30 days, I had a small problem with my windshield washer fluid lines and they took care of it right away. I would reccommend Koons of Baltimore to anyone and would most likely buy my next car from them again. More

My wife and I are extremely happy with the service provided. Mr Martin and Mr Gentles went out of their way to make everything flow very smoothly, they were helpful and informative with being the leas provided. Mr Martin and Mr Gentles went out of their way to make everything flow very smoothly, they were helpful and informative with being the least bit pushy. I would absolutely recommend them to anyone. More

I had an excellent experience with Koon's Ford Baltimore--in particular with Tom Snyder, the only person I had any real contact with. I live and work in Philadelphia and made contact with the Balt Baltimore--in particular with Tom Snyder, the only person I had any real contact with. I live and work in Philadelphia and made contact with the Baltimore dealer over the phone about a car I saw on the website. Tom was extremely friendly and helpful. He answered all my questions and made me feel very comfortable with the purchase. He personally took additional interior pictures of the vehicle for me and even gave me his personal cell number to call if I couldnt reach him at the dealer. The customer service he showed me was amazing. I agreed to the purchase without even seeing or driving the car. Tom personally picked me up from the Amtrak train station in the new vehicle and completed the paperwork with me. Everything was explained clearly with no surprises. I bought the Ford Fusion 2012 and it has exceeded my expectations. Once my income goes higher, I plan to return to the same dealer again in a few years and see Tom to upgrade to the newest model. Excellent experience overall. More

I purchased a used vehicle and instantly regretted my decision the very next day. I am very pleased with how my sales consultant, the sales manager and the Finance Director worked as a cohesive team t decision the very next day. I am very pleased with how my sales consultant, the sales manager and the Finance Director worked as a cohesive team to go above and beyong; making sure I was satisfied. Four days from my original purchase date, I was able to exhange my "old" car and drive away in my "new" used car that I absolutely love. I would definitely recommend these guys, especially to those who have had credit challenges and are looking for a dealership that will give you a fair chance to rebuild your credit worthiness. Love the 7 day exchange policy. More

Enjoyed working with everyone. i did not feel pressured, I felt my concerns were listened to and that everyone tried to please me with my goals and needs to complete this sale. I honestly came to look, i I felt my concerns were listened to and that everyone tried to please me with my goals and needs to complete this sale. I honestly came to look, i had done my homework on the car i wanted. i know I could have bought the same day and drive a car home but realistically did not expect to. past experiences with other dealerships and manufacturers have been a lot of haggling and pressure, even in dealerships that advertise "no haggle" prices. thanks tom, jimmy and russell for the start of my ford relationship, since this is the first time buying from you as well as buying a ford. More

Outstanding sales and finance experience. Got the car I absolutely wanted for a better than hoped for deal. Curtis went well out of his way to find the vehicle I wanted,and Jimmy worked some magic to get m absolutely wanted for a better than hoped for deal. Curtis went well out of his way to find the vehicle I wanted,and Jimmy worked some magic to get me the right car payment. Kudos to Koons of Baltimore - Great effort. I'll be back! More