Koons Baltimore Ford

Buying a new car is typically a long agonizing process. You have to deal with finding the right car, pricing negotiations, and financing. My dealings with Koons Ford made my car buying experience much mor You have to deal with finding the right car, pricing negotiations, and financing. My dealings with Koons Ford made my car buying experience much more enjoyable and stress free. My first inquiry with Koons was via email. I communicated to Koons the type of vehicle I was looking for including color and options. Philo Gentles (sales consultant) promptly sent me pricing and Desiree Taylor followed up via phone in a very courteous manner. Philo diligently worked with me to narrow down the exact vehicle I was interested in. I was able to work very easily with Philo on pricing as well. I had another dealer offer me a lower price and Philo beat that price by $50.00. The other dealership also had very poor dealer ratings on dealerrater.com. I verbally committed to Philo that I would purchase my vehicle through Koons Ford of Baltimore and went to the dealership that afternoon to fill out the paper work. The car I purchased had to be delivered the next day to the Koons lot. Upon pickup of the vehicle the next day, I noticed there were a few minor scratches. The General Manager (Dennis Koulatsos) told me he would correct these issues. In my discussions with Dennis, you could tell his philosophy is to make customers for life. He is not in the business to sell you one car at the highest profit margin he can make. He wants the buying experience to be enjoyable so customers will recommend his dealership and to get repeat business from customers like me. Lastly, I am the type of person who rarely fills out customer reviews. However, I felt that Koons Ford went out of their way to help me out during my buying process, that I should return the favor to them. I highly recommend Koons Ford. More

On 8/10/11 we negotiated and they made an offer to buy a car and trade in a car on a Wednesday. We did not take the offer that night as the car was not yet in and they had no 2012 fiestas to test drive, an car and trade in a car on a Wednesday. We did not take the offer that night as the car was not yet in and they had no 2012 fiestas to test drive, and we preferred to see and drive the car first. We explained this apprehension to Russell, the sales manager. They did say that the offer on the trade in was good for that day only. Tom did tell us that the price on the car was still good and to "keep your AAA car buying service certificate" for when we come back. He asked if we could come quickly when the car arrived since the fiestas are selling very fast. The car came in the next day and we tried to make an appointment to come in and buy it. We were ignored on Thursday (phone and e-mail). Late Friday we received an email from Dennis, explaining that the offer was off the table and we could pay full MSRP ($700 more than negotiated). He also informed us that our trade in was now $300 less. He stated that they removed themselves from the AAA buying service and would no longer honor the certificate (one day later). They seem to not want to sell us this car and according to their website, they still had it in stock for a couple weeks after. I have bought 3 cars from koons dealers in the past and had good experiences. In the end we ordered the exact car we wanted elsewhere for the same price and got more for our trade in. More

5+ STAR REVIEW OF THE BODY SHOP-THIS IS MY SECOND REVIEW SINCE I COULDNT FIND THE FIRST ONE I SUBMITTED AND I WOULD RATHER HAVE 2 THAN NONE... LIKE WITH ALL REPAIRS IT TOOK TIME BUT IF YOU WANT PERFECTION SINCE I COULDNT FIND THE FIRST ONE I SUBMITTED AND I WOULD RATHER HAVE 2 THAN NONE... LIKE WITH ALL REPAIRS IT TOOK TIME BUT IF YOU WANT PERFECTION YOU MUST HAVE PATIENTS. MY OVERALL EXPERIENCE WITH KOONS FORD OF SECURITY/WOODLAWN: I WOULD HAVE TO SAY I COULD NEVER FIND ENOUGH POSITIVE THINGS TO SAYNOR GREAT WORDS TO UTTER ABOUT THEM BUT I WILL TRY...IT WAS MUCH BETTER THAN I EVER COULD HAVE EXPECTED. LARRY, STEVE, DORISE AND RODSHELL WENT WAY BEYOND ANY NORMAL BODY SHOP WOULD HAVE IN CUSTOMER SERVICE AND TO ENSURE I HAD A 5+ STAR OVERALL EXPERIENCE WITH THEM. I CAN GUARANTEE IF THEY WILL BE THE FIRST PEOPLE I CONTACT IF I FIND THEIR SERVICES ARE NEEDED.(NOTICE I SUBSTITUTED PEOPLE FOR BODYSHOP SINCE ITS THE PEOPLE THAT TRUELY COUNT)) !!!!!I AM EXTREMELY GRATEFUL FOR ALL THEIR EFFORTS!!!!! More

Everything was fantastic! Felix was very personable and the show room was very clean. There were also many models from which to choose. I also got a free Coke! the show room was very clean. There were also many models from which to choose. I also got a free Coke! More

I have purchased two cars from Koons over the past year. A 2011 Shelby GT500 and 2012 Focus Titanium. I have received nothing but first class treatment during both purchases. Normally you hear about games A 2011 Shelby GT500 and 2012 Focus Titanium. I have received nothing but first class treatment during both purchases. Normally you hear about games that large dealers play but not at Koons. They worked with me on making the deal work with the price I wanted to pay. Gave me excellent value for my trade. My Focus had a few issues being a first year model and so far they've addressed everyone without issue. Dennis and Tom have been truly first class and I look forward to buying my 2013 GT500 from them. Mustang guys, Tom is the guy you want to see! More

Koons Baltimore treated me me exactly the way I wanted. Felix accepted my internet/USAA offer with no haggling, had the car promptly ready for my test-drive, and even delivered my car to my home for me. I Felix accepted my internet/USAA offer with no haggling, had the car promptly ready for my test-drive, and even delivered my car to my home for me. I have gone to multiple dealers over the past few weeks and mostly received the same decades-old car salesman treatment. I am glad to see a dealer and salesman are treating customers with more respect. Thanks Koons Ford and Felix. I look forward to my next visit to Koons. More

Mr. Dianderas was very friendly and accomodating. He explained everything related to the benefits of the Escape and the good rebates we were getting. His friendly demeanor made feel that I had known him explained everything related to the benefits of the Escape and the good rebates we were getting. His friendly demeanor made feel that I had known him for awhile. I have already recommended this dealership to some friends. By the way, Mr. Tomatso (I hope I'm spelling his name right) was also friendly and very professional. More

Bought a new 2012 Escape with Felix as my salesman, and felix was great. Very polite and not pushy, listened to me and focused on what I wanted in the car. I would reccomend buying a car from Felix, he w felix was great. Very polite and not pushy, listened to me and focused on what I wanted in the car. I would reccomend buying a car from Felix, he was very professional. More

Everyone I worked with in purchasing a vehicle from Koons Ford-Baltimore was courteous and friendly. They all made sure I knew their first name and I felt they were definitely looking out for me and giving Ford-Baltimore was courteous and friendly. They all made sure I knew their first name and I felt they were definitely looking out for me and giving me the best price possible as well as the lowest interest rate in order to complete my purchase. More

I just purchased my new Fiesta from Koons, and I could not have been happier with the experience. My initial dealings with Koons were done entirely through email. I first corresponded with Dennis Koulatso not have been happier with the experience. My initial dealings with Koons were done entirely through email. I first corresponded with Dennis Koulatsos. After explaining to Dennis that I was working within a tight budget, he explained that it would be difficult to find a new car on the lot within my price range because of add-ons through the various packages. However, I could order a car through Ford with only the features I wanted. Dennis gave me a very comprehensive cost breakdown of my new car, including taxes titles and fees. When I decided to order my car through Koons, Dennis placed the order without me having to put a deposit down. What I found most refreshing about the process was how upfront Dennis was with the pricing. What he said I would pay was what I paid - there were no hidden fees or last minute surprises. Dennis and Sam kept me updated throughout the process of my car being built. My Fiesta came in this past weekend and I love it! Dennis, Sam and Tom (whom I dealt with for the paperwork) were all professional and courteous. They made the process so easy! If you're looking for a dealer who is responsive and is honest in their pricing, go to Koons! More