Koons Baltimore Ford

Koons Baltimore treated me me exactly the way I wanted. Felix accepted my internet/USAA offer with no haggling, had the car promptly ready for my test-drive, and even delivered my car to my home for me. I Felix accepted my internet/USAA offer with no haggling, had the car promptly ready for my test-drive, and even delivered my car to my home for me. I have gone to multiple dealers over the past few weeks and mostly received the same decades-old car salesman treatment. I am glad to see a dealer and salesman are treating customers with more respect. Thanks Koons Ford and Felix. I look forward to my next visit to Koons. More

Mr. Dianderas was very friendly and accomodating. He explained everything related to the benefits of the Escape and the good rebates we were getting. His friendly demeanor made feel that I had known him explained everything related to the benefits of the Escape and the good rebates we were getting. His friendly demeanor made feel that I had known him for awhile. I have already recommended this dealership to some friends. By the way, Mr. Tomatso (I hope I'm spelling his name right) was also friendly and very professional. More

Bought a new 2012 Escape with Felix as my salesman, and felix was great. Very polite and not pushy, listened to me and focused on what I wanted in the car. I would reccomend buying a car from Felix, he w felix was great. Very polite and not pushy, listened to me and focused on what I wanted in the car. I would reccomend buying a car from Felix, he was very professional. More

Everyone I worked with in purchasing a vehicle from Koons Ford-Baltimore was courteous and friendly. They all made sure I knew their first name and I felt they were definitely looking out for me and giving Ford-Baltimore was courteous and friendly. They all made sure I knew their first name and I felt they were definitely looking out for me and giving me the best price possible as well as the lowest interest rate in order to complete my purchase. More

I just purchased my new Fiesta from Koons, and I could not have been happier with the experience. My initial dealings with Koons were done entirely through email. I first corresponded with Dennis Koulatso not have been happier with the experience. My initial dealings with Koons were done entirely through email. I first corresponded with Dennis Koulatsos. After explaining to Dennis that I was working within a tight budget, he explained that it would be difficult to find a new car on the lot within my price range because of add-ons through the various packages. However, I could order a car through Ford with only the features I wanted. Dennis gave me a very comprehensive cost breakdown of my new car, including taxes titles and fees. When I decided to order my car through Koons, Dennis placed the order without me having to put a deposit down. What I found most refreshing about the process was how upfront Dennis was with the pricing. What he said I would pay was what I paid - there were no hidden fees or last minute surprises. Dennis and Sam kept me updated throughout the process of my car being built. My Fiesta came in this past weekend and I love it! Dennis, Sam and Tom (whom I dealt with for the paperwork) were all professional and courteous. They made the process so easy! If you're looking for a dealer who is responsive and is honest in their pricing, go to Koons! More

Overall very good experience, excellent sale person and because of his follow through, I have recommended Felix to family and friends. The whole team worked very well togather making my purchase an outstan because of his follow through, I have recommended Felix to family and friends. The whole team worked very well togather making my purchase an outstanding team efford. thank you all! More

Wonderful, HONEST salesperson! We had done extensive research on the vehicle type that we were purchasing before we arrived at the dealership, and Cartez was able to give us a price that was below the K research on the vehicle type that we were purchasing before we arrived at the dealership, and Cartez was able to give us a price that was below the Kelley Blue Book value. He was also fair about our trade-in price. More

This was the easiest purchase I have ever made. I discussed with Mr. Roy the type of vehicle I was interested and the one he showed me a Red Chevy Impala was just perfect for me. It was good to know discussed with Mr. Roy the type of vehicle I was interested and the one he showed me a Red Chevy Impala was just perfect for me. It was good to know that he was not just interested in his sale, but his customers satisfaction. Thank you for all the help. A happy customer More

i was very satisfied with the help,service,friendly ness and concern that i recieved throughout the my whole experience when purchasing my new ford explore. and concern that i recieved throughout the my whole experience when purchasing my new ford explore. More

I have purchased a vehicle from this dealership in the I have purchased a vehicle from this dealership in the past. The staff is reliable, friendly and professional. I was not pressured into making a pu I have purchased a vehicle from this dealership in the past. The staff is reliable, friendly and professional. I was not pressured into making a purchase. I would recommend this dealership to my friends. More