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Koons Baltimore Ford

Baltimore, MD

4.3
722 Reviews

6970 Security Boulevard

Baltimore, MD

21244

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Showing 722 reviews

February 16, 2012

Hello, A few days ago, I sent an email and a survey Hello, A few days ago, I sent an email and a survey complaining about the unsatisfactory work and professionalism from staff at Koon's Ford in Bal More

by reggiejthomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Harrell
February 12, 2012

We walked in and Kevin was there ready to answer questions. Not once did he try to force us to look at anything out of our price range or try to force options on us. He is very knowledgeable and f More

by rwright25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Roy, Kevin Roy
January 25, 2012

Felix was helpful and professional in helping me find the truck I wanted. I was given a fair trade in for my old truck and excellant financing was arranged for the new one. All and all a good buying experien More

by youngst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felix Dianderas
January 09, 2012

Lower shcok mount on 2006 F-150 broke off. Vehicle had high milage but the part broke due to an obvious manufacturing defect. The people at Koons stepped up and repaired the part. Very little wait time More

by MD-MTD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Thacker, Tommy Miller, Luis in body shop
January 04, 2012

Mr. Farajii Muhammad assisted me in selecting a Ford Explorer. He was very friendly and knowledgable about the vehicle and the complete car buying experience. My Explorer was already prepped and re More

by explorerman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Farajii Muhammad
December 31, 2011

Buying a new car is typically a long agonizing process. You have to deal with finding the right car, pricing negotiations, and financing. My dealings with Koons Ford made my car buying experience much mor More

by broche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Koulatsos, Philo Gentles, Desiree Taylor, Dennis Koulatsos
December 24, 2011

On 8/10/11 we negotiated and they made an offer to buy a car and trade in a car on a Wednesday. We did not take the offer that night as the car was not yet in and they had no 2012 fiestas to test drive, an More

by msd3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ton Snyder, Russell Martin, Dennis Koulatsos
December 07, 2011

5+ STAR REVIEW OF THE BODY SHOP-THIS IS MY SECOND REVIEW SINCE I COULDNT FIND THE FIRST ONE I SUBMITTED AND I WOULD RATHER HAVE 2 THAN NONE... LIKE WITH ALL REPAIRS IT TOOK TIME BUT IF YOU WANT PERFECTION More

by DECADNT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LARRY STEVE DORIS RODSHEL, Steve Battaglia, Larry Butzner
December 05, 2011

Everything was fantastic! Felix was very personable and the show room was very clean. There were also many models from which to choose. I also got a free Coke! More

by lordkrump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felix Dianderas
December 02, 2011

I have purchased two cars from Koons over the past year. A 2011 Shelby GT500 and 2012 Focus Titanium. I have received nothing but first class treatment during both purchases. Normally you hear about games More

by mmt379
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Koulatsos, Tom Snyder, Dennis Koulatsos, Tom Snyder
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