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Koons Baltimore Ford
Baltimore, MD
721 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 721 reviews
March 22, 2024
My experience was exceptionally good despite the fact I've been previously mislead with my bill however under the people who used to own the koons ford dealership. Despite the small hiccup I had an amazi I've been previously mislead with my bill however under the people who used to own the koons ford dealership. Despite the small hiccup I had an amazing experience thanks to Yami Villmari she was very professional and highlighted areas that helped me understand how my bill was generated. More
by adriandavis375
Employees Worked With
Yami Villmari
March 14, 2024
Unless it a quick lube job don't take your car to be serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't mov serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't moved in 4 days when I get a phone call from the sales department asking if I wanted to sell it. I explored the option and they gave me low quote based it needing repair. I told them I'd think about it but really just wanted to know what was wrong and get it fixed. The sales department calls back and says it has a bad transmission, so I call service and guess what, they said the trans was good but need MORE time to figure it out. Id had enough of whatever games they have going on here. Not sure what the deal was with them but someone was being deceitful in there practices. More
by Matt
Employees Worked With
Dennis Koulatsos, Tom Snyder, Ray Baldwin, Paul Sarandos, Kenny Dillon, Bruce Leibowitz, Joshua Oh, Abdul Tabibi
March 04, 2024
I had originally taken my car to Apple Ford for a mirror replacement. The replacement didn't go well. I felt that Apple Ford weren't honest and straight forward. I decided to give Koons Ford a try. It wa replacement. The replacement didn't go well. I felt that Apple Ford weren't honest and straight forward. I decided to give Koons Ford a try. It was like "Night and Day." Koons Ford properly did the replacement! My service Rep David was pleasant and respectful. He made sure that I was satisfied with the work that was done and he showed a genuine concern about me as a customer. The rating system only has 5 stars but my experience with him and Koons Ford was a 10! More
by stardust124
Employees Worked With
David
February 13, 2024
I want to start off by saying I bring in all my trucks in here for service and never had an issue. Came in for service and was not told a single thing about my vehicle I was just given the bill with no inspe here for service and never had an issue. Came in for service and was not told a single thing about my vehicle I was just given the bill with no inspection report. On top of that they used my rewards points without my consent when I have the rewards visa. I wish I could have saved them for something down the line. I think other ford dealerships may have won my loyalty. More
by JR
Employees Worked With
Prema buschmann
