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Koons Baltimore Ford
Baltimore, MD
735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 735 reviews
February 13, 2016
Dishonest intent and borderline fraud by this dealer I was looking at a used 2009 Black Chevy Colorado pick up truck on the Koons Ford lot. Upon looking it over I notice the seats would not adjust and th I was looking at a used 2009 Black Chevy Colorado pick up truck on the Koons Ford lot. Upon looking it over I notice the seats would not adjust and the plastic radiator fan guard was broke. The plastic tabs holding it in place was busted. The car fax noted a minor front end accident but nothing about unfixed items. The salesman said they would fix these things. While I was sitting in the finance office, ready to seal the deal, I asked about the radiator fan guard. The manager came over saying he didn't know about this and would go look. I figured this to be a 5 hour >$500 repair. After a few different discussion and the manager running around for two hours, the manager said he was going to gorilla glue it together. I said this was not a professional repair. Will not be able to get it off if other work needs to be done later.This manager ran around for another hour then came back to me canceling the deal. He explained that this truck had a lot of traffic on it and he could not put any more money in to it or lower the price. I asked if he was going to glue it and pass it unknowingly to another person. He told me that was no longer my concern. Between all the jokingly conversation we had, during my four hour visit, and his final demeanor with his words "that is no longer your concern" I left with a strong impression this is exactly what he was going to do. I do not think this is good practice. A consumer comes to a dealer expecting to get good quality and not ripped off or shady repairs. I am hoping this is an act of a lower management person, and the upper management will find out and make it right. Other wise I would say stay away from this location. What other shady acts do they do, if they allow this. Pass the word. To round this review out, I would like to make sure I note the sales guy called me later. He wanted to know why I left. He was down ensuring the truck seats were being fixed. When I called him back, He did not know that the manager canceled the deal.He was told I left. This also leads me to believe that the manager is trying to hide the radiator issues and will not disclose this bad repair to the next person. More
by freebird
Employees Worked With
Reggie
January 28, 2016
Best experience ever!! We purchased a new truck from this dealership! The truck we originally went to look at was sold just before we arrived. We were amazed with their in We purchased a new truck from this dealership! The truck we originally went to look at was sold just before we arrived. We were amazed with their inventory and prices, that we were able to find another vehicle to purchase. We received Great Service and the Staff was friendly and professional. We Recommend everyone to look into this dealership for their next car or truck purchase, We know we will go back and help our daughter with her next purchase. More
by Best Experience Ever!
Employees Worked With
Joshua Oh & Samuel Boodhoo
January 19, 2016
SIMPLY AMAZING Me and my wife had a great experience buying a car at this dealership. Fred McGuire and Henry were very helpful. They helped us with all the paperwork Me and my wife had a great experience buying a car at this dealership. Fred McGuire and Henry were very helpful. They helped us with all the paperwork and helped us to find a better deal. We couldn't ask for a better customer service. I would recommend this dealer to anyone. More
by Pasha
Employees Worked With
Fred McGuire, Henry
January 13, 2016
Shivers Ford 2016 The dealership as a whole was has a great staff. I was greeted in a professional manner and I didn't wait long for my sales guy. I would highly recomm The dealership as a whole was has a great staff. I was greeted in a professional manner and I didn't wait long for my sales guy. I would highly recommend this dealership to any single woman looking for a no hassle salesperson. More
by Sharon
Employees Worked With
Keith schlopman, Todd Pendergrast
January 08, 2016
Great Buying Experience I worked with Pete Dixon on the purchase of a new truck. He was very helpful, patient and answered all my questions or passed me off to the right indi I worked with Pete Dixon on the purchase of a new truck. He was very helpful, patient and answered all my questions or passed me off to the right individual in the dealership to get the answer. He was very professional and took as much time as we needed to understand how to operate the vehicle before we left the lot. He is a real gem. The management including Mark Rogers and Tom Snyder were easily accessible when I had a specific question. Overall everyone I worked with at the dealership was upfront, transparent and very pleasant. I have never experienced this type of great service before and would definitely consider making the 3 1/2 hour drive again to purchase another vehicle because their prices are awesome. More
by Duddy
Employees Worked With
Samuel Boodhoo, Rudolph "Pete" Dixon, Tom Snyder, Mark Rodgers
January 08, 2016
Awesome buying experience My husband & I dealt with Jordan, and we couldn't be more pleased with the whole buying experience. He took the time to answer all of our questions, My husband & I dealt with Jordan, and we couldn't be more pleased with the whole buying experience. He took the time to answer all of our questions, and we walked (more like drove!) away with a beautiful & brand new car that suits all of our needs. Tom was great in explaining our financial options, and Carol was a pleasure to work with in the finance office. We will be returning to Koons Baltimore Ford in a few years for a new lease!! More
by CLS
Employees Worked With
Jordan Polk, Tom Snyder, Carol Walker
January 04, 2016
Excellent place to buy a car (Mustang specifically) I had an excellent experience here. I found out about Koon's Ford Baltimore from the Mustang6G forum. I was planning to buy a Mustang and I started re I had an excellent experience here. I found out about Koon's Ford Baltimore from the Mustang6G forum. I was planning to buy a Mustang and I started researching using the forum. There were a lot of people recommending this dealership. There were many who were out of state and travelled a long time to just buy a Mustang from here. So I contacted them and they got my order for a Mustang over the phone. I didn't have to drive in, because I live an hour away. The salesperson, Danaj, was very professional and helpful. In about 5 weeks I took the delivery of my Mustang and Danaj was very careful with my vehicle. I requested them not to touch or wash my car. No one drove my car except the truck driver who brought the car from the rail yard and the inspection mechanic. On the day of the delivery, everything was very smooth and easy. I was very prepared. I already had a preapproval for a loan. So picking up didn't take too long. When I picked up the car, it was raining and it was outside. So after few days I got to inspect the car fully and found a scratch. It looked like it happened while it was being transported from the plant to the dealership. When I brought the car in for them to check it out, they took care of it and gave me a loaner until the scratch is fixed. I am very pleased with this dealership. Dennis, the General Manager, is doing a great job by keeping this dealership as one of the best dealerships I have ever been to. If I need to buy a car again, I will be coming back here. 10/10 would shop again here More
by MuzafarUmarov
Employees Worked With
Danaj Edmond, Dennis Koulatsos
December 24, 2015
True Customer Service!!!!!!! I've now bought my third vehicle from Koons Baltimore, because they understand real customer service. I can't say enough about Mark Rodgers, Ahmed Ba I've now bought my third vehicle from Koons Baltimore, because they understand real customer service. I can't say enough about Mark Rodgers, Ahmed Baroud and Carol Walker! Together they made my Wife's day and the same when they sold a vehicle to my Son and new Daughter-in-Law. My neighbor bought a F150 there as well and after visiting numerous dealership, he walked away knowing he got a real deal! More
by Nowafordman
Employees Worked With
Ahmed Baroud, Carol Walker, Mark Rodgers
December 09, 2015
Great Service - salesman and finance Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about. Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about. More
by jamorr
Employees Worked With
Derek Lewis
December 07, 2015
Out of town purchase of Mustang GT I live in southern Ohio and found Koons Baltimore Ford through Ford's Build and Price website while working with some local dealers who were unwilling I live in southern Ohio and found Koons Baltimore Ford through Ford's Build and Price website while working with some local dealers who were unwilling to honor Ford's pricing. I expanded my search of dealer inventory and found the exact car at Koons and their listed "Wow" price matched what I was expecting. Initially I was skeptical but Pete Dixon at Koons was extremely responsive and very thorough and professional and he confirmed the deal through phone calls, emails and texts. I took a day off work and drove almost 8 hours to pick up the car and was very happy with how quick and easy the sale went. They were well prepared for my arrival and all details remained the same. There were no surprises and it was almost as easy as picking up a rental car. I plan to buy another vehicle in a few years and have every expectation that I will be driving back to Baltimore to buy it from Koons. More
by Ruby GT
Employees Worked With
Rudolph "Pete" Dixon, Mark Rodgers
