Koons Baltimore Ford

They're professional. I have no complaints. If I do I talk about it. Jay was a awesome representative I have no complaints. If I do I talk about it. Jay was a awesome representative More

My experience at koons of Baltimore was great my service person Jay kept me well informed. person Jay kept me well informed. More

Thanks Dave & the Tech who changed my oil. Work was completed in a timely fashion. Work was completed in a timely fashion. More

Cai was very polite and responsive when I asked any questions. I highly recommend him questions. I highly recommend him More

Customer service was extremely friendly. Virtually, no waiting time and in line with my scheduled appointment. Virtually, no waiting time and in line with my scheduled appointment. More

I purchased Hyndai Santa FE sport. Sales person Ahmed is helped me well throughout the process but aprisal manager is very rude, When we are talking about the Issues in the listed used Sales person Ahmed is helped me well throughout the process but aprisal manager is very rude, When we are talking about the Issues in the listed used car he is spoke to me very rude. One of the option listed as the cas feature was not working, I asked him if the feature is not working, why to give false information in the website or fix it for me before delivery for me.He is responded to me very rude instead of helping me or giving me solution, he forced me to pay for the warrenty then it will be fixed. Means he want me to pay for the existing issues befoe I buy the vehicle. am not sure his name but he is the guy who sit in the front desk and do the apriasal for trade in car. More

Salesman Norman Dowdy was thoughtful and helpful. He made process of purchasing the car for us easier. He made process of purchasing the car for us easier. More

Expedient process, and very welcoming team. Ahmed was very helpful. I would recommend to family and friends Ahmed was very helpful. I would recommend to family and friends More

Cai was awesome he was very attentive. He called when they first opened and helped throughout the process. From the beginning to the end Koons Baltimore Ford did a fantastic job. He called when they first opened and helped throughout the process. From the beginning to the end Koons Baltimore Ford did a fantastic job. More

For the past 18 years my car has been serviced at Koons Ford and I have always received outstanding customer service. My service advisor is Jay Stewart, who is always pleasant, professional and courteous. Ford and I have always received outstanding customer service. My service advisor is Jay Stewart, who is always pleasant, professional and courteous. I would recommend Koons Ford to my friends and relatives for service to their cars. More