Koons Baltimore Ford

Wonderful! I have been using this dealership for years. I drive past several others to get here. It is run like a team. Great leadership, great respect for the c I have been using this dealership for years. I drive past several others to get here. It is run like a team. Great leadership, great respect for the customers - they clearly all operate with the same goal in mind: respect. Will never go anywhere else. Thanks guys. More

Koons Ford - Well worth a 5 hr drive from PA! Spent a week searching online for a new truck and when I saw the prices advertised on their site I figured they listed every incentive Ford ever offer Spent a week searching online for a new truck and when I saw the prices advertised on their site I figured they listed every incentive Ford ever offered. One online request and Ben Startt got back to me with the information I requested, just answers no sales talk. Drove down in my 12 yr old Explorer and drove home in a new 2019 Super Duty. Ben made the entire process easy and enjoyable, no sales pitches just answers to my questions and help picking out what I wanted. Chris Brown was equally helpful setting up financing and quickly completing the paperwork to get me home with my new truck. Best dealership experience I ever had. I used to dread going to a car dealer and Koons Ford changed that for me! More

Best ford dealer in US Best ford dealer in the US. I bought 10 new fords from koons over the last 15 years. No one can beat there overall deal to include financing. First t Best ford dealer in the US. I bought 10 new fords from koons over the last 15 years. No one can beat there overall deal to include financing. First time I bought from the Baltimore Koons and it was the best experience in all the car purchase from koons franchise ford locations. More

Dennis Koulatsos I am in shock that this location is still operating with an employee like Dennis Koulatsos. He seemed demonic in my opinion very bad vibes and extreme I am in shock that this location is still operating with an employee like Dennis Koulatsos. He seemed demonic in my opinion very bad vibes and extremely rude. I will never purchase from this location. He literally talk over me yelling because I gave a 1 star review last year. That says a lot about his character, he would rather a customer lie instead of giving an honest review. Buyer Beware! More

Questionable Financing Practices I am interested in a new vehicle on their lot. Their offer included $10k for my trade in, KBB and NADA values it at $12k. This is a reasonable off I am interested in a new vehicle on their lot. Their offer included $10k for my trade in, KBB and NADA values it at $12k. This is a reasonable offer considering they only had pictures to go by at this point. Since I'm not a resident of Maryland, they claimed the sales tax, title and registration fees must be collected by Koons, for the state where I reside. Title and Registration fees are $106 in my state, Koons was wanting to "collect" over $300. Sales Tax is to be calculated after the trade in value is applied which would be $2054.57, and not before the trade in value is applied, $2754.57. More

Best car buying experience yet I bought a new Mustang on Tuesday; not my first car at this Dealership [6th]. I went home Monday night thinking that the deal wasn't going to work for I bought a new Mustang on Tuesday; not my first car at this Dealership [6th]. I went home Monday night thinking that the deal wasn't going to work for me at this time; but Steve, Tim, and Derek didn't give up trying for me. Not only did they get the payment where I wanted, but a special thanks to Tom Snyder for going the extra mile to get it lower than expected. I felt like it was a challenge for him to get the best payment possible. Also a special thanks to Khalid Hassouneh for filling in for Steve on his day off. Excellent customer service all around. More

Excellent Service My experience at Koons Ford was awesome. My salesman Peter Dilutis was extremely patient as I work a hectic work schedule and he ensured a smooth tra My experience at Koons Ford was awesome. My salesman Peter Dilutis was extremely patient as I work a hectic work schedule and he ensured a smooth transaction. He was flexible and willing to come in to help me on his day off and would provide me with timely updates regarding my financing. Great experience and will recommend to other buyers. More

HORRIBLE!!! On 11/14/18, I had taken my 2016 Ford Mustang to Koons Ford Collison Center at 6970 Security Boulevard in Baltimore, MD. I initially brought my vehicl On 11/14/18, I had taken my 2016 Ford Mustang to Koons Ford Collison Center at 6970 Security Boulevard in Baltimore, MD. I initially brought my vehicle in for service because I could not open the trunk of the car. Jeff Klass was the service representative that helped me upon my arrival at the Collision Center. Subsequently, Jeff took the vehicle to diagnose the problem. I waited approximately a half an hour until he came back and told me that he was not able to get into the trunk. He told me that he was not sure what the problem was and to come back the next day when he had more staff available. However, Jeff told me that the repair would start at a couple hundred dollars and up. I agreed to bring the vehicle back the next day and then I left. Subsequent to leaving the Collison Center I arrived at my job and I noticed a dent on the top of the trunk which was not there prior to taking it to the Collison Center. I called the Collison Center and spoke with Jeff and I told him about the trunk. He said that the dent was on the vehicle prior to him working on it. I went back to the Collision center later that evening and spoke with his supervisor who said Jeff informed her that he had spoken to me about the situation. The supervisor insisted that I wrongfully accused the Collison Center of denting the vehicle. She said that there was a 4-way camera that Jeff observed with the car having a dent prior to him working on it. The supervisor said that she would review the 4-way camera and she would let me view it as well. Unfortunately, I have yet to be contacted in reference to viewing the 4-way camera. I am disappointed because I initially went to Ford Collison Center in hopes of my trunk being fixed, but instead, I incurred greater problems in return. Customer service in return made me feel like I was dishonest, which I felt very offended by. To resolve the problem, I would like Ford to compensate me for the damages done to the trunk of the vehicle. More