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Koons Baltimore Ford
Baltimore, MD
722 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 722 reviews
March 25, 2020
If you purchase a vehicle from this company, do not purchase an extended warranty. This company does not honor their warranties and will create a loophole not to service your vehicle under the warranty purchase an extended warranty. This company does not honor their warranties and will create a loophole not to service your vehicle under the warranty you purchased. William A DeBerry More
by williamandrewdeberry
Employees Worked With
Koons Automotive
February 23, 2020
car buying exprence I purchased ford explore and after few day and I started to experience some problem with the brake system. I did called this guy who are first spo I purchased ford explore and after few day and I started to experience some problem with the brake system. I did called this guy who are first spoke before going to the dealership. When I informed him about brake and then told to me to go to service department, he is not a machine More
by vasoko
Employees Worked With
Keith J. Schopman
February 21, 2020
I had a great experience buying a used car here. The staff was friendly and helpful. My sales guy, Aaron Anderson, was great all around! He was easy to talk to, informative, and attentive. I had to brin staff was friendly and helpful. My sales guy, Aaron Anderson, was great all around! He was easy to talk to, informative, and attentive. I had to bring my car back after noticing a chip in the windshield right after I drove it off the lot and they fixed it with a brand new windshield the next day. Aaron and the entire team really went above and beyond throughout the whole process! More
by StaceyP
Employees Worked With
Aaron Anderson
November 11, 2019
Started with my salesman,who flat out lied to me about who they deal with for banks. I told him I'd bring a check,he said they dealt with my bank. Got to finance and was told they dont so I walked out. Ma who they deal with for banks. I told him I'd bring a check,he said they dealt with my bank. Got to finance and was told they dont so I walked out. Manager calls me the following monday,took some money off and I went back down. In the mean time they took the bed cover off to accommodate another customer. They wrote me an I owe you, which two months later still is not fulfilled. Now the truck is heading to the shop for a trans(2000 miles later) More
by Sgale
Employees Worked With
Mark Rodgers, Keith J. Schopman
October 02, 2019
Great! Amazing service department + they make me feel like I'm family. Very professional and communicative, they keep me in the loop with updates about my ve Amazing service department + they make me feel like I'm family. Very professional and communicative, they keep me in the loop with updates about my vehicle and they value my time. More
by Athina Batis
Employees Worked With
Dennis Koulatsos
September 18, 2019
A, Katerina Great atmosphere, great sales team, great prices. No hidden fees. They are straightforward about their pricing and they make the car-buying process so Great atmosphere, great sales team, great prices. No hidden fees. They are straightforward about their pricing and they make the car-buying process so easy. Obviously a well-oiled machine with strong leadership. Very professional and knowledgeable salesman, Emmanouil. More
by A. Katerina
Employees Worked With
Dennis Koulatsos
September 11, 2019
Fortunately Last and Final Review of Dysfunctional Business So.. I've reviewed this place before- I'm a Surgeon, had a broken Bluetooth, it spirals into more issues- where ultimately my entire display was br So.. I've reviewed this place before- I'm a Surgeon, had a broken Bluetooth, it spirals into more issues- where ultimately my entire display was broken: so radio/serius radio/bluetooth/navigation/seat controls- all not working. Brought into the dealership after getting twice cancelled the day before because they were overbooked. No big deal, I just brought it a 3d time. They keep it overnight, and told me "it needs a part that's on national back order. It'll be at least a month. Don't call us, we'll call you when it comes in." Nothing more from them. Supposedly it's an APIM processor, I had to call multiple times to find out what the part is. In the meantime, my car is borderline not drivable- display and all those functions above not working. And I'm going to go out on a limb here- they were never going to call me. I guess I could've waited a month with no bluetooth/radio/seat controls/nav and hoped they called me out of the blue, but we all know they probably never would have. And it's totally unfair to have a customer go home with a broken vehicle and have them wait "1 month at least" with no repair date in sight. By the way, I called other Ford dealerships (4 of them), and all 4 told me they could get the APIM processor overnight if needed- of course this dealership just couldn't get it off backorder for over 1 month. Don't know why. Unfortunately as more and more functions on the screen, little by little, I called to speak to a manger, to see if/when the part would come in. I was polite every time. Just wanted to know a timeline, ask why they can't get the processor. They just refuse to return calls, they say they'll call in 1 hour, they never call back. The most arrogant and nasty folks you'll ever want to deal with- and remember, I'm waiting 1 month at least for them to supposedly call me. Finally the guy Dennis Koulatsos (who many people have written reviews about his attitude and negative personality) calls me, and says take the car somewhere else, they don't want to work with me any more. This "manager" calls and tells me "it's not a good fit, bring it somewhere else." The guy doesn't have a ton of social skills, but hey- he's not high on the food chain of life, I'm guessing never went to college, pathetic existence. So I had no choice, I had to get rid of my truck, it would've never worked again, they'd never call me back, they'd never fix the APIM processor. I was waiting at least a month for a call I'd never get. So I had to sell it, this service shop forced me to sell my truck because they'd never fix it. Silver lining? I told it back to a Koon's dealership, who didn't realize the truck was terminally broken. So they have to deal with their truck that Dennis Koulatsos doesn't want to fix. Stay away from this place. Any dispute of this story that they respond with is pure rubbish, there is no other side to the story. More
by MarloStanfield
Employees Worked With
Dennis Koulatsos
September 11, 2019
Wonderful! I have been using this dealership for years. I drive past several others to get here. It is run like a team. Great leadership, great respect for the c I have been using this dealership for years. I drive past several others to get here. It is run like a team. Great leadership, great respect for the customers - they clearly all operate with the same goal in mind: respect. Will never go anywhere else. Thanks guys. More
by AKB
Employees Worked With
Dennis Koulatsos
August 22, 2019
Koons Ford - Well worth a 5 hr drive from PA! Spent a week searching online for a new truck and when I saw the prices advertised on their site I figured they listed every incentive Ford ever offer Spent a week searching online for a new truck and when I saw the prices advertised on their site I figured they listed every incentive Ford ever offered. One online request and Ben Startt got back to me with the information I requested, just answers no sales talk. Drove down in my 12 yr old Explorer and drove home in a new 2019 Super Duty. Ben made the entire process easy and enjoyable, no sales pitches just answers to my questions and help picking out what I wanted. Chris Brown was equally helpful setting up financing and quickly completing the paperwork to get me home with my new truck. Best dealership experience I ever had. I used to dread going to a car dealer and Koons Ford changed that for me! More
by BB
Employees Worked With
Ben Startt, Chris Brown, Tom Synder
August 14, 2019
Best ford dealer in US Best ford dealer in the US. I bought 10 new fords from koons over the last 15 years. No one can beat there overall deal to include financing. First t Best ford dealer in the US. I bought 10 new fords from koons over the last 15 years. No one can beat there overall deal to include financing. First time I bought from the Baltimore Koons and it was the best experience in all the car purchase from koons franchise ford locations. More
by Tbaldo73
Employees Worked With
Koons Automotive
