Koons Baltimore Ford

My father had contacted them about an incoming car. 3-4 weeks out. Went over price, dealer fees, etc. When car finally arrives and is available, they inform him of a $5k ADM over sticker price. If they h weeks out. Went over price, dealer fees, etc. When car finally arrives and is available, they inform him of a $5k ADM over sticker price. If they had informed him when he inquired, totally different story. Had an email from the General Manager stating they wouldn’t mark up the car. Shady practices. And not the first time they’ve done this to a customer. More

Being an out of town buyer it can get very difficult purchasing a vehicle online. Michelle made that happen for me. She took her time made me feel very confident in the vehicle that I was buying would m purchasing a vehicle online. Michelle made that happen for me. She took her time made me feel very confident in the vehicle that I was buying would meet my expectations. Thank you Michelle More

Our salesman Ammar Aldahhan and our financial specialist Steve Ageloff were efficient, friendly, helpful and very knowledgeable. I have bought a lot of cars but this time the entire process was the quicke Steve Ageloff were efficient, friendly, helpful and very knowledgeable. I have bought a lot of cars but this time the entire process was the quickest and one of the most pleasant experiences, More

Saturday April 10, 2021 was an awesome car shopping day! Been looking with my wife at purchasing a used 2019 Ford F-150 for several weeks. Did my research and saw many advertised at other dealerships. Ko Been looking with my wife at purchasing a used 2019 Ford F-150 for several weeks. Did my research and saw many advertised at other dealerships. Koons Ford of Baltimore uploaded a new used 2019 Ford F-150 truck to their website with no pictures and very little info about the truck with a nice price point. Called the dealership and Michelle M. answered the call. She was very honest in telling me she was not familiar with all the features on the vehicle due to just being added to their inventory. After telling her I lived an hour and a half away, she offered to locate and hold the keys to give us first choice of purchase until we were able to make it to the dealership a couple of hours later. What a nice gesture. No one wants to travel a distance only to find out the vehicle was sold 5 minutes earlier. Surprises were around every corner, no back and forth with multiple sales managers. The vehicle was in pristine condition with many more features then we were expecting. They definitely wowed us with a no hassle WOW! Price. Steve A., finance manager, was very helpful and secured a great finance rate for us. The whole experience took about 2 hours. Thanks Koons Ford of Baltimore for a great experience. One suggestion, after the deal has been made please lock the vehicle. When we were leaving potential customers were still getting in the vehicle in hopes of purchasing. More

I called Baltimore Koons and spoke with Ray McLaughlin. I explain what model Edge I was looking for and what I was willing to pay. Ray took the information, researched the model and got back to me within a h explain what model Edge I was looking for and what I was willing to pay. Ray took the information, researched the model and got back to me within a half hour with the price that I was looking for. In addition, he delivered the car to me the very next day. Ray was incredible, and the process was seamless! More

I had a great experience with the salesman, Dave Wright! I live 1 1/2 hours from the dealership and wanted to be sure a deal was workable before I made the drive. The disconnect came when it came time to si I live 1 1/2 hours from the dealership and wanted to be sure a deal was workable before I made the drive. The disconnect came when it came time to sign and agree to financing. I was asked three times to accept 72-month financing when I stated from the beginning I did not want to do this. Finally, the sales manager refused to accept the terms I had made very clear from the beginning I did not want to go beyond. I know this is a common tactic, but I thought if I was very clear from the beginning of my interaction with a dealership, I could avoid this experience. The disconnect between salesman, finance, and sales manager tells me this dealership lacks integrity. More

Mike fierstein handled the service of our vehicle with perfection, very good communication which is important to me, very satisfied customer, will always ask for mike perfection, very good communication which is important to me, very satisfied customer, will always ask for mike More

Outstanding! Stand above the rest. They make it work when others can’t! Tom Snyder & Rashard Holmes are awesome! Go to Koons Ford in Baltimore they won’t disappoint. others can’t! Tom Snyder & Rashard Holmes are awesome! Go to Koons Ford in Baltimore they won’t disappoint. More

I had an absolutely awful experience getting my car serviced (which is incredibly disappointing since I work just down the street and this is by far the most convenient location to get my car serviced) serviced (which is incredibly disappointing since I work just down the street and this is by far the most convenient location to get my car serviced). I got a flat tire and after a few hours of trying to get my spare tire on, I found out that Ford has a problem in which the lug nuts swell after driving on them for a long time and every time my car was serviced previously, the service department was wearing away at the edges of the lug nuts so that when I had to change my flat tire I was unable to get them off. I came in to address the flat tire and replace lug nuts and was convinced by Jermaine that I should get Ford's more expensive/upgraded lug nuts that won't swell, which given his explanation I thought was reasonable and I agreed to upgrade the lug nuts when replacing them. However, Jermaine didn't inform me that the upgraded lug nuts didn't come in the correct size for my tire. He then informed me (after two hours of waiting at this point) that the hubcap no longer fits with the new lug nuts. Again, this was all due to the lug nuts being the wrong size which I wasn't informed of. I asked if I could instead just get the standard lug nuts (which swell, but I was planning to most likely sell my car before I needed to replace them again) and was told that Ford no longer makes lug nuts that fit my hubcap. I nearly started crying out of frustration because I had been waiting hours and kept getting conflicting and unhelpful information. Eventually, I paid for the upgraded lug nuts, because I figured if either way my hubcap wasn't going to fit I may as well get the lug nuts that wouldn't swell, and after I drove home I realized they didn't even install the new lug nuts, they just put the old, swollen, worn-down on the edges lug nuts back on my car. Given, I should have double-checked before leaving the service department but ultimately that's not my job. I had to return the next day to get the lug nuts that I paid for put onto my car, which resulted in another nearly two hour wait. Fast forward about two month and I went to a different dealer to get my car serviced while visiting family for the holidays. The other dealer informed me that the new lug nuts (which Jermaine insisted were the best option for my car) were the wrong size the whole time and my hub cap actually would have fit this whole time if I just had the right size lug nuts. When I called Koons Baltimore Ford to request a refund for the upgraded lug nuts that I was pushed to purchase, Jermaine insisted that he told me they were the wrong size, which is a lie, and told me to come in so that he could look at it and help me. I told him I would be there in a half an hour and he confirmed that was fine, but when I arrived he was on his lunch break and the other service consultant informed me that there was nothing they could do to help refund me since the service manager was off that day. I understand that people have to go on break/managers aren't always around but I don't understand why I would be told to come in, when Jermaine knew that he was about to go on break and there was no service manager on duty that day. Eventually I ended up getting a refund for the incorrect sized lug nuts but overall I wasted hours of my time because of Jermaine's mistakes and I certainly would not recommend that anyone waste their time or money here. More

I was very satisfied with my purchase and would recommend Koons Ford to other persons shopping for a vehicle. The salesman also was involved in my purchase in 2017. Koons Ford to other persons shopping for a vehicle. The salesman also was involved in my purchase in 2017. More