Koons Baltimore Ford

Excellent service fast repairs and my advisor jay was very respectful and knowledgeable about my concerns and details about my vehicle.highly recommended very respectful and knowledgeable about my concerns and details about my vehicle.highly recommended More

Professionalism, honesty, integrity and understanding was displayed by Keith Schopman, Sales Rep, Kirby Beccio, Sales Manager; Frances King, Finance Rep. My experience was that this team worked with me to displayed by Keith Schopman, Sales Rep, Kirby Beccio, Sales Manager; Frances King, Finance Rep. My experience was that this team worked with me to find a truck that fit my needs at the lowest possible price. At the same time unlike many dealerships with smooth talking sales staff who are looking out just for themselves, with the Koons of Baltimore staff I felt safe and knew that they were looking out for me when I bought my truck. Great job and an example that treating the customer right get the referrals, over beating folks up to make the most profit. I highly recommend the sales team that I mentioned above! More

I am very impressed with Koons Ford every time I get my truck service there I always get a great experience and great service as well. Thank you Jay Stewart for always making me feel comfortable for my tru truck service there I always get a great experience and great service as well. Thank you Jay Stewart for always making me feel comfortable for my truck to be service on there. Keep up the excellent service!! jacqueline Blackwell More

They were very efficient and easy to work with. There was no pressure with making decisions. Robert You g was very professional and very well prepared There was no pressure with making decisions. Robert You g was very professional and very well prepared More

Experience was awesome I will keep you guys for my service thank you have a great day service thank you have a great day More

Serdal was amazing from the first phone call about our desired vehicle to the surprise delivery to our daughter. We were not the easiest clients with my husbands ALS and our trip to Mayo getting in the w desired vehicle to the surprise delivery to our daughter. We were not the easiest clients with my husbands ALS and our trip to Mayo getting in the way but it didn't bother him at all. He treated us with so much respect, kindness and made the buying process smooth and actually enjoyable. If you are going to Koons ask for Serdal you will have the best experience and feel right at home like a member of your family is taKing care of you!! More

I live roughly 1-1/2 hours away from this dealership and there’s at least 3 dealership closer to me, but when I was looking for a Ford f-350 XLT this dealership (Koons of Baltimore) was the perfect place to there’s at least 3 dealership closer to me, but when I was looking for a Ford f-350 XLT this dealership (Koons of Baltimore) was the perfect place to purchase a Ford Truck. The large selection of vehicles they have in stock is crazy!! The salesman (Serdal Uzun) was professional, patient, and knowledgeable as we conducted business. The finance manager Kristen Weikel was extremely knowledgeable and professional explaining everything to me. Overall I would suggest everyone to take the travel to this dealership to purchase a Ford vehicle because the level of customer service is way above average. Thank you Serdal & Kristen for a wonderful experience. More

The representative that handled my case Jay Stewart was very good. However, the diagnosis of my car’s issues was not determined . The car would have needed to go from department to department to be diagno very good. However, the diagnosis of my car’s issues was not determined . The car would have needed to go from department to department to be diagnosed. I ended up getting a change in transmission fluid. My big issue was having to rent a Hertz car for the undetermined length of the appointment. With car insurance added, it was expensive. We have always had a loaner from dealerships. That doubled the cost of the work. Not good. More

Good Customer Service, prices to high and never giving any kind of rewards points to return customers any kind of rewards points to return customers More

I set up an appointment and was immediately helped on my arrival. I appreciate my advisor for thoroughly helping me out. arrival. I appreciate my advisor for thoroughly helping me out. More