Koons Baltimore Ford

The service was good. Quick and easy process.large and diverse inventory to choose from. diverse inventory to choose from. More

Sales rep was very personable and helpful, the price was a little stiff and they would not negotiate a little stiff and they would not negotiate More

Service was fast and efficient. I was able to wait for my vehicle in a clean and comfortable environment. my vehicle in a clean and comfortable environment. More

Erik Diaz was my sales consultant for my BEST car buying experience ever. Special situation this time, dealing with a a trade in and purchase of a terffic used car with only two hours to complete. Long stor experience ever. Special situation this time, dealing with a a trade in and purchase of a terffic used car with only two hours to complete. Long story short, had to pick up my wife at BWI at 6pm, Eric, his finance partner Steve and I did both transactions in record time! There was no BS just straight talk and they actually cared about my situation and did everything possible to make it happen. It actually may have taken longer to clean and prep the car than the deal and paperwork. I was able to pick up and surprise my wife in her new convertible! Thanks again Erik, I will be coming by for my next car whenever that is. Steve Koorey More

After 20 years a customer, worst customer service I have ever seen! They fire my service rep for trying to help me, then the service manager fired me from being a customer, refused to even except my money f ever seen! They fire my service rep for trying to help me, then the service manager fired me from being a customer, refused to even except my money for the services performed. Wow, what a world we live in!! More

Drove 3 hours to see one specific vehicle. Was contacted by salesman the day before and also on the way down and was assured the vehicle was still there. Arrived at dealer 45 minutes after salesmans call a by salesman the day before and also on the way down and was assured the vehicle was still there. Arrived at dealer 45 minutes after salesmans call and the vehicle was not there. Was told they just shipped to another dealer minutes before I got there by mistake but they will get it back while I test drive a similar vehicle. One hour later i was told the vehicle was sold but they have many just like it. Salesman lied several times to keep me there to try to get me to buy a completely dif vehicle than what I went to look at. More

I had the best experience ever. Our salesperson was the best. Thank you all! Amazing best. Thank you all! Amazing More

Ammar did a wonderful job with my trade in! We had some complications, but he didn't stop until I was fully satisfied. Thanks again Ammar! complications, but he didn't stop until I was fully satisfied. Thanks again Ammar! More

No problems, service went well. Would recommend dealership to my friends and service representatives Jay Stewart. Jay all ways do a great job with getting my vehicle service in a timely fashion dealership to my friends and service representatives Jay Stewart. Jay all ways do a great job with getting my vehicle service in a timely fashion More

I really appreciate the great work Koons performed on my vehicle. I would recommend anyone to use their services. The staff is very professional and polite and does their very best to meet your needs. vehicle. I would recommend anyone to use their services. The staff is very professional and polite and does their very best to meet your needs. More