Koons Baltimore Ford

My experience with KOONS FORD of BALTIMORE. I was excited to order a 2022 Ford Maverick back in September 2021, and in fact could do so right on Ford’s website. I chose Koons to be my dealer I was excited to order a 2022 Ford Maverick back in September 2021, and in fact could do so right on Ford’s website. I chose Koons to be my dealer because the company I work for is headquartered across the street and our COO put me in touch with Dennis Koulatsos, the GM as he’s bought numerous trucks from Dennis and referred many people his way. Great, I thought! In November my salesman called and said they had a Maverick on the lot I could test drive, so I drove right over and checked it out. Meanwhile I had them appraise my trade, a 2013 F150. I was told that “if we were doing the deal today we’d give you between $18-19k”. Awesome, I have some equity in a truck I financed just 11 months prior. Fast forward to February 4th. My Maverick came in! By now I was so excited I couldn’t see straight. I came right in and first things first, they just wanted to update the appraisal on my trade. Keep in mind I only put about 2,500 miles on the truck and the condition remained the same. The sales manager said the market strengthened, so I should be good to go. 10 minutes later he comes over and says there is a problem. He tells me the sales person incorrectly wrote the mileage on the truck as 41,000 not 141,000 back in November, so my $18k is now actually $13,000. WOW! This changes everything. Long story short, we went back and forth and after a day of this nonsense their offer was $500 off sticker on the Maverick, $1,000 more on trade ($14K), and a free tonneau cover ($400 retail). In my business I’d go out of business if I made huge mistakes like this and then told the customer to eat it. I bought the Maverick Saturday afternoon, and left Koons feeling really crappy, not excited like I’d hoped. Why did I buy it then? I had become emotionally invested in the Maverick, AND Koons had already put a $10,000 dealer markup sticker on the truck in case I didn’t buy it. I wasn’t about to let them jam someone else. xxxx, I can just flip it at Carmax if I want out. IT’S ALMOST AS IF THEY SCREWED ME ON TRADE TO GET ME TO WALK AWAY. I wrote Dennis, the GM an email Monday explaining my frustration, and that Koons should’ve eaten every penny of THEIR mistake. I asked for a check for $2k or a wheel and tire package to offset THEIR mistake. In his response he DID’NT EVEN APOLOGIZE. He just said he already gave me more concessions than he wanted too, and that he didn’t have $2K. What an xxxxxxx! The point is if they had told me in November that my trade was worth $13K I could’ve walked away before getting too excited OR sold the truck myself. It was a super clean truck that I could’ve sold for $20K on marketplace in a weekend. Moral of the story? Save yourself the headache and NEVER do business with Koons!!! If they’ll screw over a trusted referral, imagine what they’ll do to a stranger! More