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Koons Baltimore Ford

Baltimore, MD

4.3
722 Reviews

6970 Security Boulevard

Baltimore, MD

21244

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Showing 722 reviews

July 08, 2022

The Guys there makes you feel right at home. ..Great Attitude and Personalities...but Very Patient & Professional👍 More

by georgefoster972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve & Kirby
Jul 08, 2022 -

Koons Baltimore Ford responded

Our team is always happy to help you out, George! Thanks for choosing Koons Baltimore Ford and we'll see you next time!

July 07, 2022

Ammar and Jason the finance guy did a great job. Very informative, Quick, Responsive and overall very easy process. I will do buisness with them in the future and highly reccomend. More

by awarfield001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ammar Al Dahhan
Jul 07, 2022 -

Koons Baltimore Ford responded

Thank you for your praise! We're delighted Ammar and Jason provided fast, communicative service that kept you informed and shaped a seamless experience. We look forward to working with you again at Koons Baltimore Ford!

June 12, 2022

The experience I had Was absolutely great a true professional, I would definitely refer you to other people More

by Carl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 12, 2022 -

Koons Baltimore Ford responded

Carl, thank you for the five-star review for Koons Baltimore Ford! We are so glad you had a great experience.

Jun 12, 2022 -

Carl responded

You are very welcome it was a great experience

May 29, 2022

Frank Janezic was a pleasure to work with and made the car buying experience very smooth. More

by brad21045
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Janezic
May 31, 2022 -

Koons Baltimore Ford responded

Brad, thank you for the great review! We are so glad to hear that Frank delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Koons Baltimore Ford!

May 26, 2022

It’s was a good experience . Michelle McBride did a very good job and answer all my question. I give Michelle McBride five stars. More

by Mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle mcbride
May 26, 2022 -

Koons Baltimore Ford responded

We're glad Michelle and the Koons Baltimore Ford team earned your five stars, Mary! Thank you for your business and great review - we'll be here to assist you if you need us again!

May 26, 2022 -

Mary responded

Thanks you

May 04, 2022

I found the exact truck i wanted that other dealers did not have. The staff I dealt with was pleasant and knowledgeable, overall a good experience. More

by wleake630
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denard Carey , Steve Ageloff
May 05, 2022 -

Koons Baltimore Ford responded

Thank you for the great review! We are so glad to hear that you found the right vehicle working with the Koons Baltimore Ford team. Drive safely, and we hope to see you again down the road!

April 20, 2022

I've bought 2 vehicles from there, and they were great to work with for the sales (no surprise there for a dealership!). My car has been there going on 2 months for a simple bumper replacement and roof r More

by sarahmelchor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, Derek Lewis
Apr 21, 2022 -

Koons Baltimore Ford responded

Sarah, I apologize for the delay with your repairs and for any miscommunication on behalf of my team. We strive to deliver a seamless service experience, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. Lastly, I would appreciate another opportunity to speak with you to see if I can provide you with an update. If you are willing, please don't hesitate to give me a call directly. Thank you, Dion Robinson - Customer Relations Manager - 410-281-2600, ext. 1227

April 19, 2022

Service was done very well and timely. I would recommend Koons Ford Service To Friends And Family. More

by MoD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Sarandos
Apr 19, 2022 -

Koons Baltimore Ford responded

Thank you for your kind recommendation! We are so happy to hear that you're satisfied with our service. Safe driving from all of us at Koons Baltimore Ford!

April 19, 2022

I have purchased my last 4 cars from this dealership and used the same sales rep, Pete Dixon. I always feel as if they want me to be pleased with my purchase and just interested in selling ma a vehicle. Pet More

by jazz_lover00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudolph "Pete" Dixon
Apr 19, 2022 -

jazz_lover00 responded

Thanks!

Apr 20, 2022 -

Koons Baltimore Ford responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Pete and the Koons Baltimore Ford team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

April 19, 2022

Shar, Alex, and the team turned around a tough situation and delivered the truck that me and my family wanted. I’m really satisfied with the extra effort and the results that Koons delivered. More

by Tim Holt
Recommend Dealer
Yes
Employees Worked With
Shar, Alex , Tim Robertson
Apr 20, 2022 -

Koons Baltimore Ford responded

Tim, thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Shar, Alex, and the Koons Baltimore Ford team. Drive safely in your new truck, and enjoy it! We hope to see you back again down the road!

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