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Koons Baltimore Ford
Baltimore, MD
722 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 722 reviews
January 21, 2023
Where do I start. It was a mess from the first day we looked at our vechile. We drove 3 hours to see the Ford expedition. We loved the vechile and decided we wanted to It was a mess from the first day we looked at our vechile. We drove 3 hours to see the Ford expedition. We loved the vechile and decided we wanted to start the buying process. We had plans on paying cash but it was a weekend and the banks weren't open to do a direct transfer. So the salesman asked us to fill out a credit report. We were told "it will never be processed, it would stay in a file cabinet." They ran out credit anyway. Our credit did not need to checked because I was going to (and did) pay with a certified cashiers check from my local bank. In the meantime, the salesman and us made conditions on purchasing the vehicle. They had to fix the staches or I wouldn't take the vehicle. To me, fixing scratches isn't touching up. its actually fixing scratches. we told him we did not want it done halfway and promised it would be done the way we requested. He was only trying to get the vechile sold. He also promised a case of sweet tea, because of the frustrations. this is beside the point, but that never happened. We go to the finance manager to get the paperwork done. He knew we where paying with a cashiers check and instead they put a lean on my vechile, (which still is not resolved!!!) on a vechile that was paid for in full. I've have to ask my bank to step in because they won't return calls or deal with us in person. Mind you purchase the vehicle in October and it's now January! Now going back to the staches. They half assed it. Again they promised it would be fixed correctly. They only covered the primer and it's still a deep scratch in my door and hood. Their solution is we are to receive $250 towards having fixed correctly. (Who can repaint a door and hood correctly for $250.) I would NOT recommend Koons Baltimore. More
by A Dawson
Employees Worked With
The employee I worked with is not listed.
January 05, 2023
The most horrible experience ever. The help is not trained and doesn’t follow up. After an oil change I picked up my car and it had the orange check engine soon light on that they co The help is not trained and doesn’t follow up. After an oil change I picked up my car and it had the orange check engine soon light on that they could not explain and could only manually remove the engine light and simply said keep an eye on it! Left my keys in the Lyft vehicle they provided with no way to contact Lyft and it was 36 hours later I got a response but in the meatiness I had to change my locks for $400 in order to go to sleep at night and the driver said my keys were not in the car. I will never go back to Koons Ford ever!!!! More
by Ladybird169
Employees Worked With
Ben the service manager
January 03, 2023
Communication shortfall needs to be improved Notified on the day of my appointment that it’s going to take 3 to 5 days for a diagnostic could have dropped vehicle off earlier I’ve been picking it up five da the day of my appointment that it’s going to take 3 to 5 days for a diagnostic could have dropped vehicle off earlier I’ve been picking it up five days later More
by abellamy1
Employees Worked With
Melissa Hall
December 23, 2022
Great prices compared to other local dealers, gave me a great price without having to haggle, great explanation of all the numbers, and not pushy at all. In and out in under 2 hours! Highly recommended! great price without having to haggle, great explanation of all the numbers, and not pushy at all. In and out in under 2 hours! Highly recommended! More
by Jerry Weckesser
Employees Worked With
Ammar Dahhan
December 22, 2022
policy states you can exchange a car within 7 days and they won't exchange it per going against there policy. Do your self a favor don't go here they lie!!!! they won't exchange it per going against there policy. Do your self a favor don't go here they lie!!!! More
by Brad0624
Employees Worked With
Mark Rodgers
December 09, 2022
Absolute garbage experience. Drove 5 hours to then have a cash payment with confirmed funds denied. They chose to not want to speak with a the bank or accept a transfer and only Drove 5 hours to then have a cash payment with confirmed funds denied. They chose to not want to speak with a the bank or accept a transfer and only wanted a certified check. This was never communicated before hand by them and and only in the last minute requested by the sales manager. Save your time and buy form someone else.. More
by Disappointed
Employees Worked With
Ray Baldwin
December 05, 2022
The friendliest people to deal with Great dealership very clean everyone is very knowledgeable Thank you for the great Experience I’ve purchased 6 cars in the past 3 years and i will always return clean everyone is very knowledgeable Thank you for the great Experience I’ve purchased 6 cars in the past 3 years and i will always return More
by petek
Employees Worked With
Ahmed Baroud
