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Koons Baltimore Ford
Baltimore, MD
722 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 722 reviews
April 06, 2023
I am always pleased when I bring my car to Koons Ford. The staff is excellent especially Jay who is fantastic. That’s why I keep coming back. Thank you Ms. Brown The staff is excellent especially Jay who is fantastic. That’s why I keep coming back. Thank you Ms. Brown More
by Bettyboop
Employees Worked With
Jay Stewart
March 26, 2023
Worst customer service and follow up . They will never call you to inform/follow up or update about repair status or any delay in repair . I submitted the claim in september 2022 and the They will never call you to inform/follow up or update about repair status or any delay in repair . I submitted the claim in september 2022 and they ordered the parts . The parts arrived by November but no one bothered to call , inform and setup appointment for repairs. I had to personally visit the body shop many times , just to request for the appointment . The lady sitting on front desk (behind glass window) is least helpful and will never connect you to the right person. Instead will take all the messages her self and tell u they will call back but no body ever called back. For 2 months , They kept telling me that they have submitted supplement and waiting on approval but later on realized that insurance approved next day but their employee named "Jeff" never checked his inbox and had missed that email. Going in to April 2023 now , and my car is still not fully repaired yet. The body shop manager "Treas" is very good and gets the job done . I suggest to see her on first day so that the other employees dont make you go round and round and waste our time. I wont be going back to them for any of my needs More
by arshman
Employees Worked With
Jeff
February 23, 2023
I just bought a new Ford truck and Keith was fantastic to work with! He really listened when I told him exactly what I was looking for and he found it! I highly recommend Keith! Great service! I'm very pleas work with! He really listened when I told him exactly what I was looking for and he found it! I highly recommend Keith! Great service! I'm very pleased with my purchase! Ask for Keith for "No Hassle Pricing" and Koons easy financing options! More
by 72Mav347
Employees Worked With
Keith J. Schopman
February 20, 2023
I bought a 2022 Ford Escape used. . great salesman Keith. Honest, fair and very respectful to me and my fiance. Highly recommend using for future business. . great salesman Keith. Honest, fair and very respectful to me and my fiance. Highly recommend using for future business. More
by Joy
Employees Worked With
Keith J. Schopman
February 16, 2023
Jacob Parks and his supervisor Tim were great to work with. They found us the vehicle we were looking for, let us test drive, and even let us take it home overnight since the dealership was closed on Su with. They found us the vehicle we were looking for, let us test drive, and even let us take it home overnight since the dealership was closed on Sunday. They provided great service and we were not there for long. Also, the Finance guy, Jason Richardson was a wiz at getting us in and out with all the paperwork, and explained all the warranty and maintenance options with high tech whiteboard build into his desktop--everything was electronic. More
by rcallahan
Employees Worked With
Jacob Parks
February 10, 2023
I bought my mustang from this dealership in 2017. Beginning early 2022 the paint started to peel near the rear glass on the side quarter panels. I took my car back here in May of 2022 to see if Ford Beginning early 2022 the paint started to peel near the rear glass on the side quarter panels. I took my car back here in May of 2022 to see if Ford warranty will cover it since it was in the 5year period before November 2022. I spoke with Jeff Klass who took pictures and sent it to Ford warranty to see if they would cover it. I called periodically all summer to check the status of the claim as I never heard anything back. The numerous times when I did call, I would get please leave him a voice mail or well take your number and he will call you back. Never got a call back. I would have to call around 8am to be able to speak to him. Only within the past month has he been called and emailed me. In October Jeff resent the claim and Ford finally answers denying the claim based on the fact that there is no corrosion but Ford acknowledge the peeling paint issue. Jeff told me to call Ford for assistance, which I did, and was told by Ford I couldn’t speak with warranty department and they had no financial assistance available. In December I ask Jeff to resend the claim to Ford for a reevaluation which was denied by Ford again. I then asked if the dealership could cover since, I bought my car brand new from the dealership and it only has 20k miles. I was quoted a discounted price $450. All I wanted was to just shoot paint near the rear glass where it was peeling so that it wasn’t going to continue to peel. I tried to see if the dealership would cover this. Jeff sent an email to Tim Robertson the sales manager, who never responded to the email. I then asked Jeff to send it to the GM, Dennis Koulatsos. I never got a response from him either, however when I called Jeff to see if he had heard anything, Jeff states he spoke to Dennis who had seen the email and stated that the dealership will not warranty the $450 painted job and that the feeling was to basically “take a hike”. Dennis then told him that based on service records (I get oil changes from my local ford dealer), I never bought the car from their dealership. How do they not have records of my purchase is beyond me. I explained that I had purchased my car at their dealership, my dad bought a Mustang, and a friend had purchased a Mustang and truck on the same day at this dealership. (We were even cool when my dad purchased his brand new Mustang from them and they failed to mention that the car was damaged on the door handle and was repainted until after the vehicle was purchased. Apparently, when they repainted the handle, they didn’t hook up the sensor on the handle, which this dealership fixed no problem). I was told the only way to dealership would possibly cover the paint out of courtesy was if I had gotten a lot of service work at the dealership. I explained only have 20k on my car, that would be 4oil changes, the 4cars that my friends and family purchased, which just the mustangs alone are over 100,000k in sales, should and amount to more than service sales. On my last conversation with Jeff a couple of days ago, I said that process has taken a long time (not rudely either), at which point he blows up with an attitude and tells me that I am the one drawing out the process and there is nothing else theycan do, THATS IT. Honestly, this started last May, almost a year of my life waiting, phone calls ignored, and I have been calm and polite but seriously, waited 5 months to get a response from Ford and only after resending claim, when the Ford representative said it should take 3days max for a response, Im blown off by both Sales and GM, who didn’t even have the courtesy to respond to the email or even call me, knowing there was an issue, regardless if they agree with it or not. Worse of all, this process wasted the final months I had before the 5year warranty expired, which Ford told me I could have taken it to a different dealership to see if they would cover it had it been within the 5year period. This is something that should have been resolved back in May/June, nearly a year ago. Koons, you have lost of customer for life when all you had to do was just call me to discuss this. More
by Mustang
Employees Worked With
Dennis Koulatsos
