Koons Baltimore Ford

Tom, Ammar and Tushar bent over backwards to answer all my questions. They were patient with my personal situation and clearly put the customer first. my questions. They were patient with my personal situation and clearly put the customer first. More

The level is service I received by Pete Dixon, my Salesman, was nothing short of exemplary! I was provided with 5-Star level service. He was patient with me as I was being very picky about the vehicl Salesman, was nothing short of exemplary! I was provided with 5-Star level service. He was patient with me as I was being very picky about the vehicle I wanted and he was sure to stay in communication with me from beginning to end. My vehicle was delivered to me as an added convenience which I greatly appreciated. I had limited communication with others at the dealership, however every encounter I had was great! Highly recommend. More

The level is service I received by Pete Dixon, my Salesman, was nothing short of exemplary! I was provided with 5-Star level service. He was patient with me as I was being very picky about the vehicl Salesman, was nothing short of exemplary! I was provided with 5-Star level service. He was patient with me as I was being very picky about the vehicle I wanted and he was sure to stay in communication with me from beginning to end. My vehicle was delivered to me as an added convenience which I greatly appreciated. I had limited communication with others at the dealership, however every encounter I had was great! Highly recommend. More

Ahmed was fantastic,VERY patient,VERY helpful,nothing was too much of a problem,even though he wasn’t sure if I was going to buy a car. I am a VERY difficult customer,inasmuch as there is no grey area wi too much of a problem,even though he wasn’t sure if I was going to buy a car. I am a VERY difficult customer,inasmuch as there is no grey area with me,a car is either good or it isn’t,either I am helped or I’m not.I work for a Fortune 500 business so have been groomed over 18+ years to assist with a customer whether it’s for a $1 or $100,000,everyone is treated equally. The first SUV I looked at did not meet my expectations,not the dealers fault,I had set my expectations too high for the year vehicle.Ahmed read me just right and offered no pressure.I happened to mention I received a generic email from Koons advising me of a new arrival.A new model Explorer.AWD (a must for winter)XLT and I wanted one WITHOUT a sunroof,they serve no purpose to me,color I liked,Ford is pretty good with its quality leather,so the seats were not even worn(2 year old vehicle),again,and I cannot stress this enough,NO pressure from Ahmed,didn’t extol Ford,just quietly stepped to one side and let me have at it inspecting the vehicle (I am anal about fit and finish,especially how doors close(heavy click denotes a much safer door/s in the event a self entitled idiot who shouldn’t be driving,causes an accident). When I asked Ahmed certain questions he answered in a way that was neutral allowing me to make my own decision,again,no pressure.He disclosed straight away that the Explorer was an ex rental,this was obvious to me due to some scuffing on the rear of the front seats,but appreciated he volunteered this information instead of waiting for me to read the CarFax. Took the vehicle for a very short test drive(my choice),was pleased how it performed and in my mind I had already decided I would be happy to talk numbers.I handed over the keys to my possible trade in (I only buy pick up trucks when I have large projects,keep them the duration of the large project,then trade them in,I ALWAYS keep SUV’s and cars,they have value to me),now understand,this was not a great deal,but was exceptionally fair,trade in price was market average +$200 the cost of the Explorer was market average -$500 so better than I anticipated.Ahmed processed everything he needed to in a timely fashion,didn’t push extended warranties,as although the Sales Team/Sales Dept is exceptional and unlikely to be equaled,well,maybe Manchester Motors a close second,the Service Dept is VERY poor,along with Len Stoler and Antwerpen (all Ford Service Depts),this was the sole reason I declined extended warranties,Ahmed understood this. Ahmed then handed me off to Stephen,the Sales Manager who finalized everything,he came over and took the time to introduce himself,made small talk (yes,I know no one in sales makes small talk without gauging a customer,I do it myself at my place of business),anyhoo,we eventually sat down and went over the numbers,I declined any warranty,as is my choice,no pressure from Stephen, although he did point out modern cars,due to mechanical/electrical ingenuity more can go wrong,but being a Service Tech at my own place of business,Fords hold no fear for me.Domestic vehicle,along with Chevrolet and Jeep,inexpensive to repair compared to imports,easily used and coupled th various scanners and often no specialized tools required for general maintenance.Again I declined the warranty but agreed for most it is peace of mind,and additional revenue for the Dealership. In closing,this is the second vehicle I have purchased from Ahmed and Koons Ford of Baltimore,MANY years apart,this speaks volumes of his approach to his customers,and he views us as HIS customers not just Koons.I will reiterate NO SALES PRESSURE,reasonable and fair price(don’t try to haggle $100’s of $1000’s your wasting your time,energy and patience,not going to happen,you CAN argue your trade in only IF you do your research and KNOW you have a desirable vehicle. Thumbs up to Sales Team.You are consistently great!!!All done in 2.5 hrs. More

Dany Aldahhan is the amazing. I've been buying cars for almost thirty years and Dany is the best salesperson I have ever met. He sets the standard in customer service. If you a I've been buying cars for almost thirty years and Dany is the best salesperson I have ever met. He sets the standard in customer service. If you are going to buy a Ford, even if you are out of state, ask for Dany. More

I can in on a Saturday one if they’re busiest days while slammed and the repair shop manager still was able to fit me in and get my oil changed and fluids topped off. Thoroughly impressed with the professi slammed and the repair shop manager still was able to fit me in and get my oil changed and fluids topped off. Thoroughly impressed with the professionalism and speediness of the repair shop More

This is the second vehicle I bought from them. They are very helpful with finding what I options I wanted in the vehicle. The men and women that work there are great and I will be going back for m They are very helpful with finding what I options I wanted in the vehicle. The men and women that work there are great and I will be going back for my next vehicle. More

Collision is very short in truth department. Held my car longer than necessary. Never kept a release day as promised. Recycled same excuses why I could not have my car which became obvious li Held my car longer than necessary. Never kept a release day as promised. Recycled same excuses why I could not have my car which became obvious lies. The day I threatened to involve Maryland State police or Baltimore County police, 15 minutes later I received a phone call to pick up my car. My new bumper does look good. Chances of me using Koon's Ford again are nil. More

After getting in my truck it wouldn’t do anything except spit out error after error. I called Koons Ford and they were helpful, knowledgable, fast and courteous. They had it towed, fast. Keep me informed an spit out error after error. I called Koons Ford and they were helpful, knowledgable, fast and courteous. They had it towed, fast. Keep me informed and did exactly what they said they would do. This is the only place I would allow to repair my truck. Thank you Jay and your team! More

It was a good experience and a smooth sales process. Niq took care of everything I needed and made it a easy and pleasant experience. Will definitely buy another car from them. Niq took care of everything I needed and made it a easy and pleasant experience. Will definitely buy another car from them. More