Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Koons Baltimore Ford

Baltimore, MD

Overview
Reviews
Vehicles
4.3
718 Reviews
Call Dealership (410) 298-3800
View Awards

6970 Security Boulevard

Baltimore, MD

21244

Directions

By Type

Showing 718 reviews

December 16, 2024

Checking in was not good . They by passed me 3 times ( ckecked in customers) before someone asked me if I was helped. After that everything was fine. More

by stantoncute38@gmail.com
Workmanship
Recommend Dealer
Yes
Employees Worked With
David Fields
Report | Print
Dec 17, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your experience with us at Koons Baltimore Ford. We're sorry to hear about the initial check-in issue, but glad everything went smoothly afterward. Your feedback is valuable and helps us improve our service!

December 09, 2024

Customer service is excellent. The rep communicates effectively and efficiently. In addition, competitive pricing. Great experience! More

by jrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Dec 10, 2024 -

Koons Baltimore Ford responded

We're happy to hear about your excellent experience with our team at Koons Baltimore Ford! Thank you for highlighting the great service and competitive pricing.

December 02, 2024

Great customer service ! Ray McLaughlin was great to work with during sale and explained process perfectly. More

by Gordon02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray McLaughlin, Tim Robertson
Report | Print
Dec 03, 2024 -

Koons Baltimore Ford responded

We're delighted to hear that Ray provided you with excellent service at Koons Baltimore Ford. Thanks for the shoutout!

November 25, 2024

We had a very nice experience at Koons ford shopping for a new truck! Our sales person was very knowledgeable and helpful More

by Tomsbodyshop1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
Report | Print
Nov 26, 2024 -

Koons Baltimore Ford responded

We're delighted to hear you had a great experience shopping for your new truck at Koons Baltimore Ford! Our team takes pride in being knowledgeable and helpful. Enjoy the ride, and thank you for choosing us!

November 15, 2024

I really enjoyed my experience with Koons. They were attentive and really took care of us More

by smithtravism
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hezikiah
Report | Print
Nov 18, 2024 -

Koons Baltimore Ford responded

The team at Koons Baltimore Ford loves seeing great reviews! Thank you!

November 03, 2024

i would recommend koons to anyone the experience and staff are fantastic to work w More

by aw348917
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
Report | Print
Nov 04, 2024 -

Koons Baltimore Ford responded

We love to hear this kind of praise from our team! Thank you for recommending Koons Baltimore Ford!

October 27, 2024

This survey is for 2023 and 2024. I purchased a Ford Explorer 2023 from Koons Ford of Baltimore Pete. Dixson was my sales person. He done an excellent job October 26, 2024 my wife pur More

by Reg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudolph "Pete" Dixon
Report | Print
Oct 28, 2024 -

Koons Baltimore Ford responded

Thank you for choosing Koons Baltimore Ford not once, but twice! We're delighted to hear that Pete Dixson provided excellent service during both of your purchases. Enjoy the rides and we look forward to serving you in the future!

October 21, 2024

Koons Ford has taken care of the service of my wife and myself’s vehicles since we got them this year. We have never had a bad experience. Attentive and top notch. More

by Gman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Goode, Tony
Report | Print
Oct 22, 2024 -

Koons Baltimore Ford responded

We're delighted to hear that you and your wife have had such positive experiences with our service team at Koons Baltimore Ford. Thank you for the kind words!

October 20, 2024

My service rep was excellent. He made sure that everything that i complaints about was taken care of I really appreciate Jay Stewart, he really takes good care of me. More

by ALLENALVINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAY STEWART
Report | Print
Oct 21, 2024 -

Koons Baltimore Ford responded

Allenalvina, we're delighted to hear that Jay provided you with excellent service at Koons Baltimore Ford. Thank you for sharing your experience!

October 19, 2024

Seth and the entire team represent Koons with the highest level of professionalism and customer focus. After 40 years of purchasing vehicles, I have never had a smoother experience at a dealer. More

by Rick Albert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Springer
Report | Print
Oct 21, 2024 -

Koons Baltimore Ford responded

Rick, we're delighted to hear that Seth and the Koons Baltimore Ford team provided you with such a seamless experience. Thank you for your kind words and trust over the years!

1
2
...
72