Koons Annapolis Toyota

I have a Toyota with 156,000 miles on it. I submitted the detailed request for service online 1 week before I wished to leave the vehicle for the day; my appt was accepted, and I received a reminder the day detailed request for service online 1 week before I wished to leave the vehicle for the day; my appt was accepted, and I received a reminder the day before the appt. At the Service Counter, we reviewed the listing of services desired, and we added two more. The Service person underlined the LOCAL home telephone number where I could be reached all day. The result: the Service Manager called and left a message on another, long distance number; he never tried the local, HOME number where I was all day. Of the listing of requested services, Koons did one (oil change); instead of accomplishing the rest (new tires, alignment, new wiper blades, for example), they gave me a verbal listing of all the other services my vehicle needs ASAP - totalling more than $4,500 (the written repair listing with price estimates was promised but not provided even upon request). 95 percent of the items I'm supposed to fix immediately (e.g., water pump) are not giving me any reason to replace. Reason stated for not replacing my tires - the ones I specifically requested a week earlier were not in stock! No mention of that at any time prior to my leaving the car for the day. I can't decide if they think I'm ignorant because I'm female, and/or if they thought giving me such a quote would get me to buy a new car. I will not be returning to Koons Toyota Annapolis any time soon. More

THIS IS PART OF THE SAME EXACT DEALERSHIP AND DESERVES THE SAME POOR RATING. All points of interaction and serv. = lousy. We started w/Koons of Easton, MD for Toyota Prius over 2.5 months ago, and they we THE SAME POOR RATING. All points of interaction and serv. = lousy. We started w/Koons of Easton, MD for Toyota Prius over 2.5 months ago, and they were supposedly getting trade from Koons of Annapolis. Once we agreed upon car, price and deposit amount, and after we gave up any other dealers who were working on getting us a similar vehicle, Koons Easton advised us that Koons Annapolis changed their mind and would not trade. We were ignorant enough to go directly to Koons Annapolis to try to obtain/find another Prius thinking that dealing direct would help, and of course they said they could get the car. So, we put deposit on Spectra Blue Prius; then, we get a phone call later the same day that there is a "contract" on the blue Prius and it is not available. We were interested in Silver Pine Mica color anyway, so Koons Annapolis said they would attempt to get it asap. We received a call the following day that miraculously financing had fallen through on this exact vehicle; thus, it was available. We were driving a long distance, and we wanted to test drive it, so we said we would drive over later the same week to finalize the purchase. We set aside two different days, but received another phone call that the car which financing had "fallen through" wasn't even delivered/on a truck! Next, we got a call 4 days later that the car had arrived and they wanted us to drop everything and drive to Annapolis. We said we couldn't at that time, but advised we were still going to purchase and would make travel arrangements. We were in touch via phone and email every day stating our timeframe for arrival at the Koons Annapolis dealership. We received an email from the salesperson on a Thur. stating that he had a Dr. appt. and wished us to come over on Sat. rather than Fri., but he wasn't sure if the car would still be there! We were very upset and asked him why not, and he said his sales manager told him to sell the car if we did not arrive within 24 hrs. after it/car rolled of the delivery truck. This was very unreasonable, especially due to the length of travel and our constant/ongoing communication with them/dealership. We received an email and phone call on Sat. that the car was sold Fri. evening. Koons Annapolis said they would find another car asap. 3.5 weeks later the Prius arrives and we set up a time to come to the dealership. When we try to come to an agreement on terms--1. they attempt to rip us off by overcharging for the car and adding unnecessary fees into the purchase price--2. they refuse to lower the price on an extended warranty in order to achieve a monthly payment that is within our budget--3. the financing % started out somewhat high and changed every 15 min. but it was still not within our budget--4. they tried to undercut our trade-in by thousands of $$ by refusing to consider Kelly Blue Book or NADA values--5. after they stopped the trade, sold the first green Prius out from under us, then wouldn't negotiate, we left without making a purchase over 2 hours later @ the dealership (what a waste of gas, time and effort by us as consumers)! If that's not enough to rate this/Koons Toyota dealerships as less than desirable, especially Koons Annapolis, I don't know what other criteria could be worse. We do not recommend them, and will never buy any automobile from them! More

Was unlucky enough to be involved in a severe accident with my 5 month old Toyota, requiring extensive rear repairs. I requested the $6K in repairs be done at the Toyota body shop, thinking that they wou with my 5 month old Toyota, requiring extensive rear repairs. I requested the $6K in repairs be done at the Toyota body shop, thinking that they would be more knowledgeable on the subject. So far, 6 months later, the roof weather stripping (rain gutter) flew off in traffic, and the high-mount brake is not functioning. Koons has no interest in talking to me about the faulty workmanship, saying I need to deal with the insurance company. Insurance company says it was not done right the first time (I agree) and my beef should be with the body shop. I've dealt with body shop's in the past, and most take pride in their reputation. Apparently, Koons is not one of those companies. I will not deal with Koons again for any reason. Thanks for your time. More

This is the letter I am drafting to the dealership and looking for a corporate address to cc. In June 2005, I purchased a 2005 Toyota 4Runner, SR-5 at your Koons Toyota of Annapolis location. I am wri looking for a corporate address to cc. In June 2005, I purchased a 2005 Toyota 4Runner, SR-5 at your Koons Toyota of Annapolis location. I am writing with the effort of expressing how dissatisfied I am with the dealership as a whole. Beginning with the day my husband and I purchased the vehicle, we should have left before signing the papers. I had spoken with Mark, a salesman through an internet lead that I had provided. I had agreed to meet with Mark the following day. When my husband went to meet with Mark, the receptionist told him he was off that day and paired him with another salesman. This salesman was extremely rude to us after various issues surfaced. I had come in that afternoon to sign all the paperwork so that when I got off of work that evening, I could fill out the financing papers and leave. When I got off of work, I went back to Koons and waited for 2 hours to meet with the financing person. In that time frame, the salesman left and when we went to finish the details with the financing, we realized that the salesman had mislead us and changed all the numbers for the price we had agreed upon. After having my husband spending 6 hours at the dealership, I wasn’t going to waste anymore of his time. Unfortunately, out of frustration we purchased the vehicle. When we were finally leaving, my husband expressed his issues with the manager. Mark, the original salesman from the internet lead, had overheard and realized that he had just lost a sale because of the negligence of the receptionist saying that he was off that day. He had been there the entire time. He did however give us his card and asked that we call him with any concerns, although he lost the commission. Next, I recently had some extra time before work so I stopped by the service center to ask for someone to look at the spare tire under my vehicle. The low tire pressure light goes on and off all the time and has since I purchased it. The woman behind the counter told me to take it to a gas station and have them check the tire pressure. I explained to her that I had done that and they were all fine. She told me to call and make an appointment. I explained that I had been in there more than once for the problem and it is able to be reset within 5 minutes. Although frustrated, I decided to go next door to the “Express Lube” to have the oil changed, since I was there anyway. The guarantee is 29 minutes or the next one is free. I sat in the waiting room for 10 minutes waiting for someone to greet me. When the guy finally came in, he told me it would be 40-45 minutes. I advised him that it would be fine. An hour and a half later, my car is coming off of the lift and I am officially 30 minutes late for work. I left and when I got home that evening went to the Koons website after an email was sent to me asking if I was satisfied with my visit. I sent an email back detailing my experience, with no response. I was recently involved in an accident where another person rear-ended my vehicle. As a last resort, I called the Koons body shop as they are the closest dealership to where I live. I figured, not every department can be this bad. I called and left a message on the voicemail of Mike, the body shop manager and the voicemail advised I would receive a call back. Here it is 2 days later with no response. I even went online to fill out the body shop service application to get a call back, and a week and a half later and still nothing. I have decided to utilize another business and am more than willing to drive the extra 15 minutes and refuse to use any service associated with Koons in the future. More