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Koons Annapolis Toyota
Annapolis, MD
814 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 814 reviews
May 08, 2023
Unethical business practice. When financing the dealership checked multiple different lenders, however did not disclose that to me. I was only presented with and offered financin When financing the dealership checked multiple different lenders, however did not disclose that to me. I was only presented with and offered financing through Toyota. It’s was not until I was notified by credit monitoring services I learned that I had multiple inquiries. At the time of financing, the dealership did not disclose they applied to other lenders nor the rates they offered. The real issue was when I reached out to one of the other lenders inquiring about the rate I was offered, and it was 2% less than what I got with Toyota. I trusted this dealership to work on my behalf. If there was a lower rate available I should have be made aware. I was never even told by the dealership who the other lenders were. The only solution I was offered was to refinance if I can get a better rate. Gee thanks. I’m sure this isn’t an isolated incident with this dealership or this brand, but they will not get my business again. More
by ktcannatella
Employees Worked With
Garret Jackson, five stars, Emanuel Persaud, Latoya Gardner
April 09, 2023
I appreciate the service department at Koons Toyota Annapolis, because they don't quote unnecessary work, they let me know about any coupons that I can use, and they help me to understand which service Annapolis, because they don't quote unnecessary work, they let me know about any coupons that I can use, and they help me to understand which services are more urgent, and which I can postpone until I can more easily afford to get them. More
by PLN
Employees Worked With
Shane
April 02, 2023
First new car service- easy in, quickly done, great people, especially Daysiah! My car was spotless when returned to me. If you’re buying, ask for Emmanuel- sincere, honest , knowledgeable and very l people, especially Daysiah! My car was spotless when returned to me. If you’re buying, ask for Emmanuel- sincere, honest , knowledgeable and very low pressure, if at all. More
by neluciani
Employees Worked With
Daysiah,McCloud, 5 stars, Emanuel Persaud, Rich Gallena
March 28, 2023
This is the third time I am trying to do this evaluation. As Daysiah McCloud’s first customer when she started at Toyota service, I saw her working intensely to get everything right and to do a great job. Sh As Daysiah McCloud’s first customer when she started at Toyota service, I saw her working intensely to get everything right and to do a great job. She just needed to relax for her own sake. This time, she was relaxed and great. Toyota is lucky to have her on their team. More
by Martinedwinandersen
Employees Worked With
Daysiah McCloud
