Koons Annapolis Toyota

Great customer service, able to get a same day morning appointment. Friendly and knowledgeable staff. I had realized that I had left something that I needed on my back seat after they had taken my SUV to appointment. Friendly and knowledgeable staff. I had realized that I had left something that I needed on my back seat after they had taken my SUV to the back. James my service manager was helping another customer and Mr Mudd stepped up and volunteered to retrieve my belongings. Great team work More

Scott Myers was very attentive. He answered all the questions I had about the estimate and broke it down for me. I had a question the next day. I called Scott and he called back wit He answered all the questions I had about the estimate and broke it down for me. I had a question the next day. I called Scott and he called back within a short time. He arranged for the shuttle home & back to pick up my car. Great service. More

Thank you, David The car runs great and feels good. Everything done in good time and the same day. I appreciate being able to get in without an appointment, and with NO NOTICE. I definitely rate you Everything done in good time and the same day. I appreciate being able to get in without an appointment, and with NO NOTICE. I definitely rate you FIVE STARS. Thanks again, Scott Gordon More

Brandon Boggs is a class act! We got the car we wanted with excellent service! We got the car we wanted with excellent service! More

Josann, sales rep very knowledgeable, hard worker, made our purchase process enjoyable. Manager S. Katan especially helped us meet our budget needs. We are happy returning customers, thanks Koons/ Toyota our purchase process enjoyable. Manager S. Katan especially helped us meet our budget needs. We are happy returning customers, thanks Koons/ Toyota, Annapolis, Md...Awesome!!!! More

Exceptional. We've dealt with Koons Annapolis Toyota since the 90's for service & new car deals. We have bought 1 Sienna, 3 Priuses, 2 Carollas. All the service We've dealt with Koons Annapolis Toyota since the 90's for service & new car deals. We have bought 1 Sienna, 3 Priuses, 2 Carollas. All the service folks particularly David Jacobs has been great. So have the new car & used car folks we dealt with over the years. - Neal Barrett & Herman Dubick I just learned that Koons has been sold but hope quality won't change. More

The dealership was clean and Scott Mudd assistant Service Manger. Check my vehicle and explain what was wrong. The tech also cane and talked to me about my service. Manger. Check my vehicle and explain what was wrong. The tech also cane and talked to me about my service. More

I’ve been buying cars and servicing them at Koons for more than 25 years. Even though I haven’t lived in Annapolis for many years, I still drive out there to service our cars. I have never had a bad expe more than 25 years. Even though I haven’t lived in Annapolis for many years, I still drive out there to service our cars. I have never had a bad experience with them and love that I can work with the same service person all the time. I work with David Jacobs. I appreciate his honesty in letting me know what needs to be done and what can wait. We drive our vehicles a long time and Koons keeps them in top running shape. More

I was treated bad and lied to as for the discounts I was entitled to…. The service writer Greg was never a part of the mishandling of my bill and the discounts warranted. It was after he left and the others entitled to…. The service writer Greg was never a part of the mishandling of my bill and the discounts warranted. It was after he left and the others who took care of me… I was just blown off by your company. You won’t see any of my vehicles for service after this handling…. Bunch of attitudes not customer oriented at all…. More

Jia Lin was very helpful, The best sale personal I had. My car was on order and she kept me up to date. She was very pleasure, answer all my questions, by telephone and email, until my car came in. Jai My car was on order and she kept me up to date. She was very pleasure, answer all my questions, by telephone and email, until my car came in. Jai stayed at the dealership til my financial was completed til 10:30pm. I had been to several dealership and Koons was the best. Every time a car come in similar to mine. Jia call me to ask if I wanted to come to see the car. Every one was pleasure, even Tyrone (Financial guy). Tyrone brought me a snack, while he was doing my paper work. Tyrone explain everything to me and answer my questions, too Thank you Koons of Annapolis. More