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Koons Annapolis Toyota
Annapolis, MD
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 18, 2023
Mikey Harris is a wonderful, patient salesperson. We were looking for a specific car and he found the exact one for us in one day. We genuinely appreciate his efforts to ensure that we got what we w We were looking for a specific car and he found the exact one for us in one day. We genuinely appreciate his efforts to ensure that we got what we were looking for. Sincerely, Ron and Bonnie Roth More
by flyboy38
Employees Worked With
Mikey Harris, Suheil Katan
May 08, 2023
Unethical business practice. When financing the dealership checked multiple different lenders, however did not disclose that to me. I was only presented with and offered financin When financing the dealership checked multiple different lenders, however did not disclose that to me. I was only presented with and offered financing through Toyota. It’s was not until I was notified by credit monitoring services I learned that I had multiple inquiries. At the time of financing, the dealership did not disclose they applied to other lenders nor the rates they offered. The real issue was when I reached out to one of the other lenders inquiring about the rate I was offered, and it was 2% less than what I got with Toyota. I trusted this dealership to work on my behalf. If there was a lower rate available I should have be made aware. I was never even told by the dealership who the other lenders were. The only solution I was offered was to refinance if I can get a better rate. Gee thanks. I’m sure this isn’t an isolated incident with this dealership or this brand, but they will not get my business again. More
by ktcannatella
Employees Worked With
Garret Jackson, five stars, Emanuel Persaud, Latoya Gardner
April 09, 2023
I appreciate the service department at Koons Toyota Annapolis, because they don't quote unnecessary work, they let me know about any coupons that I can use, and they help me to understand which service Annapolis, because they don't quote unnecessary work, they let me know about any coupons that I can use, and they help me to understand which services are more urgent, and which I can postpone until I can more easily afford to get them. More
by PLN
Employees Worked With
Shane
