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Koons Annapolis Toyota

Annapolis, MD

4.4
814 Reviews

1107 West Street

Annapolis, MD

21401

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Showing 814 reviews

November 12, 2023

They were prompt and efficient in all aspects of the transaction, scheduling, and carrying out the required service. More

by Seamuskennedy49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jacobs, Latoya Gardner
Nov 13, 2023 -

Koons Annapolis Toyota responded

Seamus, we're glad to know you found our service at Koons Annapolis Toyota prompt and efficient. Thanks for the positive feedback!

November 09, 2023

The dealership personnel were cognizant of my need to go to a meeting later in the morning and completed the work ahead of the promised delivery time More

by Xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jacobs
Nov 09, 2023 -

Koons Annapolis Toyota responded

We're glad to know our team at Koons Annapolis Toyota was able to accommodate your schedule and get you back on the road quickly. Thanks for sharing this positive feedback!

November 07, 2023

Great customer service, able to get a same day morning appointment. Friendly and knowledgeable staff. I had realized that I had left something that I needed on my back seat after they had taken my SUV to More

by Ann Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Sabins
Nov 08, 2023 -

Koons Annapolis Toyota responded

Ann Marie, we're delighted to know you had a great experience at Koons Annapolis Toyota. It's wonderful that James and Mr Mudd were able to assist in retrieving your belongings - teamwork makes the dream work! Thanks for sharing this with us.

November 02, 2023

Scott Myers was very attentive. He answered all the questions I had about the estimate and broke it down for me. I had a question the next day. I called Scott and he called back wit More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Myers
Nov 02, 2023 -

Koons Annapolis Toyota responded

Judy, it's great to know that Scott provided you with such attentive service at Koons Annapolis Toyota. We're here for any future questions or needs you might have!

October 30, 2023

Thank you, David The car runs great and feels good. Everything done in good time and the same day. I appreciate being able to get in without an appointment, and with NO NOTICE. I definitely rate you More

by iansgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jacobs
Oct 30, 2023 -

Koons Annapolis Toyota responded

Scott, we're glad to know that David and our team assisted you so efficiently. We appreciate your five-star rating and hope to see you again for another great service at Koons Annapolis Toyota!

October 18, 2023

Brandon Boggs is a class act! We got the car we wanted with excellent service! More

by ericcr106
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Boggs
Oct 19, 2023 -

Koons Annapolis Toyota responded

We're thrilled Brandon could offer attentive assistance that accommodated your needs! Thanks for choosing Koons Annapolis Toyota. Safe travels, and enjoy the new ride!

October 12, 2023

Josann, sales rep very knowledgeable, hard worker, made our purchase process enjoyable. Manager S. Katan especially helped us meet our budget needs. We are happy returning customers, thanks Koons/ Toyota More

by venza4me
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katan/ Josann
Oct 12, 2023 -

Koons Annapolis Toyota responded

We're delighted to know that Josann and S. Katan were able to assist you effectively during your purchase process at Koons Annapolis Toyota! Thank you for being a loyal customer, we appreciate the support! Enjoy the new ride!

September 30, 2023

Exceptional. We've dealt with Koons Annapolis Toyota since the 90's for service & new car deals. We have bought 1 Sienna, 3 Priuses, 2 Carollas. All the service More

by bothbarssprius17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jacobs
Oct 02, 2023 -

Koons Annapolis Toyota responded

We're so grateful for your long-term loyalty to Koons Annapolis Toyota! It's fantastic to know that David and the rest of our team have consistently provided you with great service. Rest assured, we'll continue striving for quality even as changes occur. Thanks again!

September 25, 2023

The dealership was clean and Scott Mudd assistant Service Manger. Check my vehicle and explain what was wrong. The tech also cane and talked to me about my service. More

by Zoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mudd
Sep 26, 2023 -

Koons Annapolis Toyota responded

Zoe, we're glad to know that Scott and our team at Koons Annapolis Toyota were able to provide you with a clear understanding of your vehicle's service needs. Thanks for the positive feedback!

September 16, 2023

I was treated bad and lied to as for the discounts I was entitled to…. The service writer Greg was never a part of the mishandling of my bill and the discounts warranted. It was after he left and the others More

by raleywpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure of their names ones first name was John supposedly the service mgr.
Sep 18, 2023 -

Koons Annapolis Toyota responded

I'm really sorry to hear about your experience. It's important for us that all our customers feel valued and treated fairly, so it's disappointing to learn we didn't meet those expectations in this case. I'd like the opportunity to discuss this further with you and see how we can make things right. Please reach out at your earliest convenience - Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102

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