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Koons Annapolis Toyota
Annapolis, MD
832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 31, 2015
Christmas Surprise! We were in town for the holidays and wanted to surprise one of the kids with a car. We had heard good things about Koons Annapolis. Emanuel Persaud w We were in town for the holidays and wanted to surprise one of the kids with a car. We had heard good things about Koons Annapolis. Emanuel Persaud welcomed us to the dealership. He listened to our plans and helped us find the perfect car. Viktor Beshizde did all the paperwork in quick order. All that was left was to spring the surprise. Everyone there did a fantastic job helping us pull it off. Thanks Koons Annapolis ! More
by Jane V
Employees Worked With
Emanuel Persaud, Joe Gross, Viktor Beshidze, Suheil Katan
December 24, 2015
Alex was GREAT! In November I brought my vehicle in for a oil change and tire rotation. Needless to say, my car needed more than a simple oil change and tire rotation In November I brought my vehicle in for a oil change and tire rotation. Needless to say, my car needed more than a simple oil change and tire rotation. Alex took me in the shop area and explained to me in detail what was wrong with my car, and what the cost of the repairs would be. He also provided me with a loaner vehicle, as my car would be in the shop for a few days. Alex is a great service adviser, and provides EXCELLENT customer service. More
by lguy1967
Employees Worked With
Alex Clothier
December 20, 2015
BRENT, WILL and VIKTOR are AMAZING TEAM !!!!!! I first spoke with Will on Friday Dec. 18 about buying a sienna van as my van is a sienna 2001. When I went to the dealership on the following day fo I first spoke with Will on Friday Dec. 18 about buying a sienna van as my van is a sienna 2001. When I went to the dealership on the following day for a test drive Will was working with another client. He took the time to greet us and introduced us to Brent so we didn't have to sit around waiting . Brent was great to work with very personable. Will stopped by several times to make sure everything was going smoothly. Next came Viktor who took care of the finance part I loved working with Viktor this guy was great.! Felt like we were old friends . This is the fourth vehicle that I have bought from this dealership I can honestly said this was the best experience. I would totally recommend this team BRENT CLARK, WILL GAMBLE and VIKTOR BESHIDZE !!!! They truly are amazing and friendly !!!! Thanks Guys for making this a stress free experience !! Patti Wolfe . More
by patti
Employees Worked With
William Gable, Viktor Beshidze, Brent Clark
December 18, 2015
"JOE GROSS IS SIMPLY AWESOME!" From the moment I walked in the door, Joe greeted me with a great big smile and statyed attentive to my needs. I really felt like he gave me personal From the moment I walked in the door, Joe greeted me with a great big smile and statyed attentive to my needs. I really felt like he gave me personal attention and comfort with my decision to purchase my brand new 2016 Toyota Camry. He made sure I thoroughly understood the process. I highly recommend him. Sincerely, Lenisa O. More
by Ms. L. OReggio
Employees Worked With
Joe Gross
December 11, 2015
BRENT WAS GREAT! Brent was great and very personable. We love our new car and the process was pretty seamless. I would highly recommend Brent for future car purchases! Brent was great and very personable. We love our new car and the process was pretty seamless. I would highly recommend Brent for future car purchases! More
by sammi1124
Employees Worked With
Brent Clark
December 11, 2015
Friendly, stress-free experience We lost our primary vehicle without warning and without any thoughts about what to replace it with. Thus started an eight week experience to research We lost our primary vehicle without warning and without any thoughts about what to replace it with. Thus started an eight week experience to research, locate and purchase what would be our fourteenth "pre-owned" car. This process is never easy. However, Koons Toyota had the right car and was able to assist us greatly in our decision process and the eventual purchase process. The key description here is "friendly cooperation", not to mention patience. This was an overall trait of everyone we worked with, and was really needed after eight weeks of stress build-up. Herman, our salesman, is a good man. He follows through and follows up. Buying a car, especially a used car, is always a difficult experience, but even more so when it must be done without prior planning. Herman spent three days with us while we evaluated the car. He was always helpful, courteous, patient and available. Well done Herman. Dennis Weaver was right there, as well, during the entire process, providing additional information and assistance. Tyrone obtained the best possible financing and completed the additional administrative work, more efficiently than one would expect, considering the mass of paper required More
by Chief
Employees Worked With
Herman Dubick, Dennis Weaver, Tyrone Cypress
December 10, 2015
The Best Experience We just purchased a 2015 Toyota Highlander. Henry Reynolds gave us the best service. He stayed with us until well after closing time to make sure we We just purchased a 2015 Toyota Highlander. Henry Reynolds gave us the best service. He stayed with us until well after closing time to make sure we were completely satisfied with the vehicle. We would definitely recommend this dealership and please make sure you ask for Henry Reynolds, you won't be disappointed! More
by Carter
Employees Worked With
Viktor Beshidze
December 07, 2015
Great Service, Low Stress Environment We purchased a used car this past weekend as a Christmas gift for our son. The entire Koons Toyota Scion team were great to work with. Low stress, l We purchased a used car this past weekend as a Christmas gift for our son. The entire Koons Toyota Scion team were great to work with. Low stress, low pressure, great service & a fun environment sum up our experience. Ask for Marlowe Simms in used cars, knowledgable sales person with a great attitude. More
by Annmarie
Employees Worked With
Tyrone Cypress
December 04, 2015
Worst Customer Service Ever Worst customer service experience ever! I went to this dealer for the WOW pricing and the up to 125% of kbb on trades. Not only was my trade offer not Worst customer service experience ever! I went to this dealer for the WOW pricing and the up to 125% of kbb on trades. Not only was my trade offer not 125% (up to, I know), but it was 2k below the lowest pricing listed by kbb and the car was in great shape. They eventually matched a Carmax appraisal I had (that was 5k above their first offer), but when my sister voiced her concern with their shady trade valuing practices, the sales manager called her nasty and said the deal was off. She was not rude or nasty and did not raise her voice, at all. When I said the car was for me and I wanted to do the deal, the sales manager said, "I am not selling you a car, have a nice day." - and the salesmen handed me the keys to my car and said "sorry." I spoke with someone in customer relations who was apologetic and said that I could get the same car in Virginia, but for about 1k more than the initial deal. What a joke. I ended up going to a different Toyota dealer the same day, got exceptional customer service, AND an even better price on the car I wanted. I also filed a complaint with Toyota about their horrible customer service. Please, as someone who has never written a negative review, DO NOT go to this dealer. It will save you time and trouble! More
by paul253
Employees Worked With
Steve Chase
December 03, 2015
Great Experience at Koons of Annapolis I had a wonderful experience at Koons of Annapolis. Everyone was very friendly and eager to assist me in my first vehicle purchase. I was assisted by I had a wonderful experience at Koons of Annapolis. Everyone was very friendly and eager to assist me in my first vehicle purchase. I was assisted by Herman Dubick, who worked diligently to aid me in buying my car. He never hesitated to call me prior to my arrival to ensure satisfaction once it was time to hand over the keys. I highly recommend him as a dealer and the Koons of Annapolis dealership! Thank you for making my first time car buying experience one to remember. More
by FirstCar2011
Employees Worked With
Herman Dubick
