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Koons Annapolis Toyota
Annapolis, MD
832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 832 reviews
August 10, 2016
Great experience at Koons Annapolis Toyota The buying experience at Koons Annapolis Toyota was fantastic. I made an inquiry online and the sales representative (Henry Reynolds) contacted me wi The buying experience at Koons Annapolis Toyota was fantastic. I made an inquiry online and the sales representative (Henry Reynolds) contacted me within minutes. Mr. Reynolds took his time answering my questions and did not rush me when I told him I was only comparing prices. I drove one hour and fifteen minutes to the dealership to check out the inventory and walked away with a great deal, without the typical games and pushy tactics I have experienced at other dealerships. The process was quick and the experience was painless. I am telling all of my friends to shop Koons Toyota in Annapolis and ask for Henry Reynolds. He’s gonna WOW Ya! More
by Lydell S
Employees Worked With
Latoya Gardner, Henry Reynolds
July 31, 2016
Smooth Sailing I was overly stressed by the thought of purchasing a new vehicle but Neil and Chelsea made it less stressful. They were able to find the vehicle I wan I was overly stressed by the thought of purchasing a new vehicle but Neil and Chelsea made it less stressful. They were able to find the vehicle I wanted and walked me through the process with a minimum of stress. More
by Fabian
Employees Worked With
Latoya Gardner Finance Manager, Tim Cypress, Chelsea Wright, Neal Barrett
July 30, 2016
Return Happy Customer Thanks to Sales Neal Barrett, I purchased a new Camry from Koons Annapolis. Everyone was helpful. Neil made my trade-in an easy and painless exper Thanks to Sales Neal Barrett, I purchased a new Camry from Koons Annapolis. Everyone was helpful. Neil made my trade-in an easy and painless experience! Neal --great job! Thanks for going the extra mile. More
by clappni
Employees Worked With
Latoya Gardner-- Finance , Neal Barrett
July 29, 2016
Quick. Efficient. Easy. The entire staff was very welcoming and friendly. Specifically both Neal Barrett and Suheil Katan were awesome to work with and made the experience wo The entire staff was very welcoming and friendly. Specifically both Neal Barrett and Suheil Katan were awesome to work with and made the experience worth it in the end. I was very pleased. More
by Smiley717
Employees Worked With
Neal Barrett, Suheil Katan
July 27, 2016
"Seamless Car-Buying Experience" I want to take this opportunity to thank Emanuel Persaud, Certified Sales Consultant, and his team for a seamless car-buying experience at Koons Annap I want to take this opportunity to thank Emanuel Persaud, Certified Sales Consultant, and his team for a seamless car-buying experience at Koons Annapolis Toyota. Emanuel delivered superb customer service during and after negotiations. I felt very comfortable in communicating my needs. He worked independently and with his team to maximize performance, creativity, resourcefulness, flexibility, and accuracy at the negotiating table. I was very impressed and delighted to purchase my 2016 Toyota Camry SE 4-Door Sedan from Koons Toyota of Annapolis. Emanuel uses his talents and abilities to promote Koons Toyota of Annapolis. His ability to build productive relationships, resolve issues, and win customer loyalty is amazing. He’s a keeper! Emanuel exceeded my expectations and took the initiative to explain the details of my car, setting up my cell phone to link-up with the Entune™ Audio System, and gave me a quick lesson on how to operate it. I did not leave the car lot without this knowledge. Thanks again Emanuel and the Koons’ team. Deb S. More
by Deb S.
Employees Worked With
Emanuel Persaud, Viktor Beshidze, Isaac Mastel, Scott Snyder
July 26, 2016
Takebackers I gave my offer and they had accepted it via phone, due to me being at work. Approximately 2-3 minutes later after accepting it, one of the salesman c I gave my offer and they had accepted it via phone, due to me being at work. Approximately 2-3 minutes later after accepting it, one of the salesman called me back and let me know that they had changed their mind and could not accept my offer any longer. Because it would be "too much of a loss" after all. Mind you, the lowest they said they could go when they called me back after accepting my offer was $1,000 higher than what we agreed upon. I definitely was shocked and mad at the time because I was excited to be able to get the truck on Saturday, and then it all slapped me in the face. First impressions matter. Update* I ended up getting a callback and there was miscommunication apparently. I finally did purchase the truck and got it for a good price. Not bad people, just need some improvement on communication and giving callbacks a little faster since I've called numerous times and left messages before and still never received a call back until a day or two later. Still waiting on a call back now actually because they're saying they haven't received my check from my back.(mind you I have called back multiple times today as requested to give them the tracking info and the persons name who signed for it at the dealership) More
by JB
Employees Worked With
Maurice Bahamondez, Tyrone Cypress
July 22, 2016
Hassle Free New Car Purchase I recently purchased a new Camry from Koons Annapolis and it was a great experience! The sales person I worked with, Emanual Persaud, was helpful, kn I recently purchased a new Camry from Koons Annapolis and it was a great experience! The sales person I worked with, Emanual Persaud, was helpful, knowledgeable, friendly, and did not put pressure on us to buy. He worked hard to make us happy and find the exact vehicle we were looking for. I would definitely recommend this dealership to anyone looking for a Toyota! More
by stefas75
Employees Worked With
LaToya Gardner--Finance, Emanuel Persaud, Suheil Katan
July 20, 2016
Awesome! Great place! Eveyone was kind! This was my first new car purchase...not my first Toyota though. The exlerience was great...no pressure and I am very h Great place! Eveyone was kind! This was my first new car purchase...not my first Toyota though. The exlerience was great...no pressure and I am very happy with my 2017 Camry SE More
by M. Gainey
Employees Worked With
Emanuel Persaud
July 20, 2016
New Car purchase Just bought a new car from Henry Reynolds. I can't say enough good things about Henry. He was extremely professional, knowledgeable and helpful in hel Just bought a new car from Henry Reynolds. I can't say enough good things about Henry. He was extremely professional, knowledgeable and helpful in helping me navigate through the sales process. I am very pleased. This is the 5th car that I have purchased from Koons Toyota in Annapolis. More
by RobertKames
Employees Worked With
Henry Reynolds
July 19, 2016
Excellent review I have always had a great experience at Koons Toyota - buying vehicles and having them serviced there. Kevin Biggam has always been my service person I have always had a great experience at Koons Toyota - buying vehicles and having them serviced there. Kevin Biggam has always been my service person and he has always been very courteous, knowledgeable, efficient, friendly and helpful. I have recommended your dealership to a lot of my friends. Please keep up the good work.. Thanks Kevin for all your help. Margaret Taylor 410-266-3636 More
by Happy
Employees Worked With
Kevin Biggam, Kevin Biggam
