
Koons Annapolis Toyota
Annapolis, MD
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Purchased a 2016 Toyota Highlander Everyone was great they really helped me get the car I wanted. They were very patient while I was trying to make my decision. This was an excellent ex Everyone was great they really helped me get the car I wanted. They were very patient while I was trying to make my decision. This was an excellent experience. I would definitely recommend my salesman Henry Reynolds and the whole team! More
Purchase of a 2013 RAV-4 Limited Bought the car with the help of Rich Gallena, I bought a used RAV-4. He was very patient and personable as we worked through the unusual details: car Bought the car with the help of Rich Gallena, I bought a used RAV-4. He was very patient and personable as we worked through the unusual details: car was transferred from another dealership, minor damage was corrected, slow leak of one tire was resolved, and second key was provided and 2 cars were traded in for the deal. A lot of details but all worked well and I would highly recommend Rich Gallena for purchasing a used car. More
Best buying experience ever!!!!! We purchased a new Camry from Brent Clark. I have delayed purchasing a car for at least a year as I did not want to deal with a high pressure sales pe We purchased a new Camry from Brent Clark. I have delayed purchasing a car for at least a year as I did not want to deal with a high pressure sales person. To my surprise it was a very pleasant experience. Brent is so knowledgeable, friendly, and helpful. I would recomnend him to my best friend. More
One of the best car buying experiences of my life Henry Reynolds is all i can say. This guy came in the service building, on a mission. Me being a General Manager i know hiw hard it is create sales op Henry Reynolds is all i can say. This guy came in the service building, on a mission. Me being a General Manager i know hiw hard it is create sales opportunities. He didnt let a slow day stand in his way, he went fishing. I can honestly say if it wasn't for the motivation and dedication that Henry Reynolds has I won't be driving a new car today. Thanks for all the hard work!!!! More
They have done it again We bought a car here from Neal Barrett last year and was very impressed. So when we were in the market for a new car that our son would be driving we We bought a car here from Neal Barrett last year and was very impressed. So when we were in the market for a new car that our son would be driving we went back to give Neal the first chance. We should have known better because he exhibited the same enthusiasm, professionalism, and customer service he did the first time and we bought our new car that day without needing to go anywhere else. In fact everyone we dealt with during this visit exhibited professionalism and customer service making the car buying experience, the thing I probably hate most of all, palatable. Of course this should probably come as no surprise as we consistently see these traits during our service experiences with this dealership since we bought the car last year More
WHERE MIRACLES HAPPEN! I recommend Koons Toyota of Annapolis to anyone with less than perfect credit to experience the MIRACLE I experienced. At Koons I was treated with pro I recommend Koons Toyota of Annapolis to anyone with less than perfect credit to experience the MIRACLE I experienced. At Koons I was treated with professionalism, courtesy and assurance that they would do their very best to work with me. And in the end results Henry Reynolds, Viktor Beshidze and Suheil Katan proved be to outstanding MIRACLE WORKERS OF THE YEAR. I left extremely happy in my "NEW" Toyota Corolla. Please do not second guess yourself or think it can not happen to you. And the total wait time for the MIRACLE EXPERIENCE was 4 hours. They have a large selection to choose from and everyone was very accommodating in a friendly environment. Most of all I was placed in a NEW vehicle with 18% "LESS" INTEREST RATE than the Toyota I traded in. Just an PRIME EXAMPLE of the MIRACLES that's being performed @ Koons Toyota of Annapolis. More
Great salesman My husband and I were very pleased with our salesman, Marlowe Simms. He was professional and knowledgeable, and best of all, he wasn't pushy. Marlowe My husband and I were very pleased with our salesman, Marlowe Simms. He was professional and knowledgeable, and best of all, he wasn't pushy. Marlowe helped make our car purchase one of the fastest and easiest we've ever had, anywhere. Would highly recommend asking for Marlowe. More
7 Day Exchange Policy is Biggest Farce Ever I wanted to switch out to a less expensive car after my initial purchase - I was told I could do so (days after originally raising the flag and saying I wanted to switch out to a less expensive car after my initial purchase - I was told I could do so (days after originally raising the flag and saying what I wanted to do) if I put down another $3000-$4000 (I put down $1000 originally). Ultimately, that would've been almost half the over cost of the vehicle. I don't have perfect credit, but did get financed for "X" and then when I wanted to get financed for maybe $5k less when all was said and done, I got a phone call looking for a few thousand more to make it happen. Pffftttt. More
Good Services Koons Annapolis Toyota I treated in a Mercury Sable and brought a Toyota Highlander my sales person was Joe Gross and he was excellent and he told me everything about the tr I treated in a Mercury Sable and brought a Toyota Highlander my sales person was Joe Gross and he was excellent and he told me everything about the truck and I would recommend this dealer to everyone and everyone there was just so nice weather they was working with you or not I would come back again when ready thanks again Joe Gross and Koon’s Annapolis Toyota and please keep up the good work More
relaxed went in got helped waiting area well setup truck was repaired as required and concerns addressed in good time loved that the truck was washed thanks t went in got helped waiting area well setup truck was repaired as required and concerns addressed in good time loved that the truck was washed thanks team More