Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Koons Annapolis Toyota

Annapolis, MD

Overview
Reviews
Vehicles
4.4
808 Reviews
Call Dealership (410) 268-6480
View Awards

1107 West Street

Annapolis, MD

21401

Directions

By Type

Showing 808 reviews

February 03, 2024

Teresa was great! She got me a rental and called when the work was completed early. More

by Tanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
Report | Print
Feb 05, 2024 -

Koons Annapolis Toyota responded

The team at Koons Annapolis Toyota loves seeing great reviews! Thank you, Tanya!

February 03, 2024

Exceptional service. Totally customer-oriented. Easy to schedule service. Highly recommended. The best in Annapolis. More

by bowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bredbenner
Report | Print
Feb 05, 2024 -

Koons Annapolis Toyota responded

We're delighted to know you found our service exceptional and customer-oriented at Koons Annapolis Toyota. Thanks for the high recommendation, we look forward to serving you again!

February 02, 2024

Was very nice to work with, Teresa was very helpful and a pleasure to work with More

by mark.jerome.wilson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Harris
Report | Print
Feb 05, 2024 -

Koons Annapolis Toyota responded

Mark, we are so glad to hear that Teresa provided a pleasant purchasing experience! Thank you for choosing Koons Annapolis Toyota!

February 01, 2024

It was my first time in for service and the service writers Shane and John were very helpful and friendly. More

by catzscott12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane and John
Report | Print
Feb 01, 2024 -

Koons Annapolis Toyota responded

We're glad to know that Shane and John provided you with friendly and helpful service during your first visit at Koons Annapolis Toyota. Thanks for the positive feedback!

January 29, 2024

Auto service at Koons Toyota Annapolis is outstanding. Service professionals, for example David and Scott, carefully manage each visit, Issues are explained and all questions are answered clearly. Service More

by slaterw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jacobs
Report | Print
Jan 29, 2024 -

Koons Annapolis Toyota responded

It's fantastic to know that David, Scott, and the rest of our service team at Koons Annapolis Toyota have been able to provide you with such outstanding experiences. We appreciate your kind words and are here for anything else you might need down the road!

January 15, 2024

Sales agent (James Ricely) and his trainee, Scott, were superb. They made the process relatively painless. More

by revbropas
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Ricely
Report | Print
Jan 15, 2024 -

Koons Annapolis Toyota responded

It's wonderful to know that James and Scott ensured the car-buying process at Koons Annapolis Toyota was smooth and painless. Thanks for the positive feedback - happy driving!

January 14, 2024

Very professional, very courteous . Friendly and helpful. Would not hesitate to deal with them again. More

by plkoch50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jan 15, 2024 -

Koons Annapolis Toyota responded

We appreciate your kind words about our team at Koons Annapolis Toyota! We're glad to know you found us professional and courteous. Looking forward to assisting you again in the future!

December 29, 2023

Very nice facility. James has been great to work with. All caught up with maintenance to date. More

by carlkauff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James - Service Dept
Report | Print
Jan 02, 2024 -

Koons Annapolis Toyota responded

Carl, thanks for leaving Koons Annapolis Toyota a five-star review! We are thrilled that James was a pleasure to work with and that all your vehicle's services are up to date. Until next time!

December 11, 2023

Every one was greatgreat service great staff and Teresa was very kind and friendly to me More

by edwardpietruszka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
Report | Print
Dec 12, 2023 -

Koons Annapolis Toyota responded

It is great to hear that Teresa took great care of you during your service hereat Koons Annapolis Toyota! Thanks for choosing us and for sharing your positive feedback. Safe travels ahead!

December 04, 2023

Been a customer for 20! years. Service has declined. Left hand doesn’t seem to know what the right hand is doing. Communication is lacking between each & ultimately to me the More

by rodanthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis, Scott, and others names not provided
Report | Print
Dec 04, 2023 -

Koons Annapolis Toyota responded

Rodanthe, I'm sorry your experience has declined. We appreciate your long-term loyalty and take this feedback seriously, as it's clear there are areas where improvements are needed. I tried to contact you however was unable to leave a message. Please reach out to me as I would like to get further feedback about your experience. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102/barbara.perez@koons.com

1
...
3
4
5
...
81