Koons Annapolis Toyota

From sales, paperwork to service Koons Toyota 5 Stars. In my search for a used Tacoma for my son, I relied solely on online resources. I inquired with many sales reps with inquires about Tacomas listed on In my search for a used Tacoma for my son, I relied solely on online resources. I inquired with many sales reps with inquires about Tacomas listed on the dealships sites. This exposed me to a broad range of salesman. Some good and others well... not so much. My approach was simple; I am looking for a used Tacoma for my son with these attributes and this price range. The search was daunting and at times very frustrating. One correspondence stood out from the rest. This was my emails with Todd Hardeman. Todd not only helped me with price and additional information about a truck he was selling, he also provided unbiased feedback on other trucks I was considering. One would expect a salesman to put down the competition and hype their own product. This was not the case with Todd. He was honest and helpful with his opinion on his offering and the other Tacomas I was considering. Todd expressed a genuine interest in helping me find the right Tacoma. It was this kind of honesty that (along with a solid deal on a solid truck) sold me on making my purchase at Koons Toyota. - Very helpful & honest It's one thing to make a sale, it's another thing to follow through. Upon taking ownership, I discovered a heating problem. The heat exchange was not working and the heather would not produce heat. I was rightfully upset and dreaded the thoughts of having to take the truck into the dealship and beg for service! This was not a problem at all as Todd made sure that the issue was identified and repaired promptly. He assumed the resposabliy of making sure the issue was fix and returned to me in less than 24 hours. It you are considering buying a used car from Koons Toyota, I would reach out to Todd. He will take care of you from the beginning to the end. - Excellent! I would be remiss is I did not mention Latoya Gardner who got me in and out of the paperwork process without any problem at all. My son was not present to sign the paperwork; however, that was not a problem for Latoya. The next day, the paperwork was FedExed to my son with everything highlighted and prepaid labeled FedEx envelop to send back. - Fast and professional. Lastly the Preowned sales manager Dennis Weaver was quietly making sure that the heater issue was resolved promptly and to my satisfaction. Once the truck was repaired, he personally called me to notify me that the truck was ready. He also personally returned the keys and offered his regret of the inconvenience caused by the heater issue. - Class act The cast and crew mentioned above made my review of Koons Toyota easy: 5 Stars Good luck In your search and hope my review helped. Cheers KS Lutherville, MD More

Dealer With The Mostest I have been dealing with this dealership since 1989 we have had our ups and our downs but it has been at no fault of theirs. They go above and beyond I have been dealing with this dealership since 1989 we have had our ups and our downs but it has been at no fault of theirs. They go above and beyond the call of duty when it comes to customer service. Every repair and there have been a few has been point on, I haven't had to take anything back to have redone. There service techs must be very good to keep this type of service record. One night late the service manager drove me home because their drivers where all gone. This is the dealership you want to deal with friendly, helpful and kind and it's not all about money. Tia Butler is one of the best assistant service managers I have ever dealt with personnel, experienced and a true asset to this organization and if I could give her 10 stars I would. Sincerely Your Life Time Customer, Lee Lucas More

JAbrahms First- I have to say they made the process so easy for myself! As far as friendly, knowledgeable, and professional I cannot thank Caroline Abrahms, Su First- I have to say they made the process so easy for myself! As far as friendly, knowledgeable, and professional I cannot thank Caroline Abrahms, Suheil Katan, and Viktor Beshidze enough for everything you have done for my family and I. She still takes the time to go over the vehicle wit me, even if its something so little as a button I pushed wrong! Unfortunately, I was recently in accident I called Caroline to see how fast she could get me into the body shop, she bent over backwards for me! She even took care of an open recall with the service department. My family and I have been purchasing from Koons for over 20 years, I am so incredibly sorry for ever going to another dealership, Koons Toyota Annapolis is home! We feel like family, keep up the hard work and dedication to your customers, thank you again to each and everyone of you! More

Easy to work with Even with some complicated logistics, Neal and the rest of the team at Koons Toyota Annapolis made the process of buying a new car very easy. Thanks a Even with some complicated logistics, Neal and the rest of the team at Koons Toyota Annapolis made the process of buying a new car very easy. Thanks all! More

Good experience. Kevin Biggam is the best! He not only addressed my issue, but thoroughly explained to me just why it was happening. I feel secure that the issue wa Kevin Biggam is the best! He not only addressed my issue, but thoroughly explained to me just why it was happening. I feel secure that the issue was solved. More

Alex Chambers did a great job! I came in to buy a used car for my son that I had seen on their website. I was immediately greeted at the door with a nice smile from a salesman name I came in to buy a used car for my son that I had seen on their website. I was immediately greeted at the door with a nice smile from a salesman named Alex Chambers. He knew right away which car it was and took me to see it. He was very friendly, knowledgeable and helpful with all my questions and requests. He made the process easy and smooth. I made the decision to buy the car and told them it was a surprise for my son. He asked how he could help with the surprise by offering to fill it with balloons or add a ribbon. He went the extra mile despite me not buying brand new (much higher priced) car, and I really appreciated it! Everyone I dealt with at the dealership was excited for my son and hoped they could see his face when he saw the car! Great experience all around and especially with Alex Chambers. More

Best experience ever in car buying This dealership went the extra mile a to help get us in a RAV4. I will definitely recommend them to others. Very friendly and caring. This dealership went the extra mile a to help get us in a RAV4. I will definitely recommend them to others. Very friendly and caring. More

Chris Zook is the Man! Mr. Chris Zook met me at the door with Great Customer Service. Chris is Awesome called me for a follow up the next day. Thanks Mr. Chris Zook met me at the door with Great Customer Service. Chris is Awesome called me for a follow up the next day. Thanks More

Fast, Friendly, Efficient Kevin Biggam made sure the headlight replacement I came in for was done quickly and efficiently, but he also worked in more service which I hadn't ini Kevin Biggam made sure the headlight replacement I came in for was done quickly and efficiently, but he also worked in more service which I hadn't initially requested - repair/cleaning for the other headlight lens - it was so fogged up I couldn't see at night when the passenger side headlight went out! I commute over 60 miles per day, and I need to be able to drive after dark. Kevin made sure I could, and never even hinted I would have to schedule the "de-fogging" separately. He also ensured the engine oil got topped off - and did it all with a smile. (He always provides excellent customer service, so I request him every time possible - he left for a while and his absence was noticed. But he came back to Annapolis - and I am glad he is back!) Steve (usually drove the shuttle) deserves a shout-out as well, he got me checked in quickly and also welcomed me with a smile. More

amazing job Maurice Bahamondez is the best. He helps me up a lot with multiples cars. He is always a active person and kind, very helpfull and a smart person. THA Maurice Bahamondez is the best. He helps me up a lot with multiples cars. He is always a active person and kind, very helpfull and a smart person. THANKS More