Koons Annapolis Toyota

Great Sales People I had an issue with my Camry, that angered my husband and I but Mr. Katan kept his word to rectify the situation. We really appreciate that this deale I had an issue with my Camry, that angered my husband and I but Mr. Katan kept his word to rectify the situation. We really appreciate that this dealership listened to their client’s needs. What more can I say they found a customer for life. We did our research on the Highlander and the truck; after talking to Emanuel at our first visit we just purchased our fourth car. We were interested in and found that Koons did have the best price. I tried to buy the same SUV and truck from another dealership that is closer to my home but after visiting we discovered their prices were higher and customer service was not great. A special shout out to Emanuel who guide us to making a good decision on buying the Highlander. Thanks again for everything. More

They found a customer for life I want to share to my experience with Koons Toyota. What more can I say then they found a customer for life. From the time I was greeted by Scott unti I want to share to my experience with Koons Toyota. What more can I say then they found a customer for life. From the time I was greeted by Scott until the time I left, I felt like I was talking to a close friend or a family member. I did my research on the car I was interested in and found that Koons did have the best price. I tried to buy the same car from another dealership that is actually closer to my home but after visiting I discovered some hidden fees that I wasn't aware of that ended up raising the price by over $750. I don't mind driving a little further for good service and boy did I make a great choice. A special shout out to Tyrone the gentleman who set up my interest rates and payments. Anyone who is looking for a car needs to stop in and see these folks. You won't regret it. Thanks again for everything. More

Just when you think Customer Service is dead. More and more you see so many companies where customer service is lacking. But I can honestly say that Koons Toyota in Annapolis still believes in it. More and more you see so many companies where customer service is lacking. But I can honestly say that Koons Toyota in Annapolis still believes in it. We just purchased a new 4Runner and had some extras added. When we dropped the vehicle off to get them put on, we expected it to be done within a day. 3 days later, and after several calls and delays the service dept. said it was finally ready, only to find out when we arrived to pick it up, that it was not completed. I spoke with the General Sales Mgr. Suheil Katan to explain my dissatisfaction. He immediately took care of the situation and went out of his way to make sure we were taken care. Thank you Mr. Katan for keeping customer service a priority. More

Knowledgeable and helpful experience at Koons Annapolis My wife and I are in the market for a new (used) car and she's been test driving different makes/models trying to decide on what to get. She's into th My wife and I are in the market for a new (used) car and she's been test driving different makes/models trying to decide on what to get. She's into the Toyota RAV4 so we went to Koons Annapolis to check them out, which is where we met Brent who showed us around and let us take one for a test drive. Brent is very knowledgeable and helpful and answered all questions that we had, his honesty is refreshing and he was informing us of details and features of the car for much of the trip. It was a great experience all around and we'll definitely be back once she finally makes her mind up! More

Highly Recommend Koons Annapolis I just bought my first car at Koons Toyota in Annapolis and I must say that it was an amazing experience! I called about a car that I saw online a I just bought my first car at Koons Toyota in Annapolis and I must say that it was an amazing experience! I called about a car that I saw online and Greg Jordan answered the phone. He let me know that the car I was looking for was still available and he was excited for me to come check it out. When I got there the car was out front waiting for me. Greg met me at the door and made the experience really great! He knew his stuff when it came to the car and helped me feel comfortable buying my first car. We test drove the car around beautiful Annapolis and came back ready to buy. I was offered a very fair trade-in price for the car my dad had bought me in High School. The deal was done! We went back and did our financing with Brad Michael who helped me get coverage and a great rate. LOVE MY NEW CAR AND LOVED THE EXPERIENCE AT KOONS TOYOTA! Greg Jordan is the man to speak to if you are looking to buy a car! More

Happily fulfilling a college graduation promise! It was our first time at Koons of Annapolis, what a wonderful experience! We purchased a Prius Prime for our daughter celebrating her college graduati It was our first time at Koons of Annapolis, what a wonderful experience! We purchased a Prius Prime for our daughter celebrating her college graduation. Henry Reynolds was our product specialist, he was great to work with, very knowledgeable & patient as she made her decision. Latoya Gardner was wonderful to work with from the financial aspect! Everyone there was very friendly. More

Unexpected blessings :) We needed a car for my physically disabled son to drive after it became too hard for him to drive his Scion stick shift. In addition to great service We needed a car for my physically disabled son to drive after it became too hard for him to drive his Scion stick shift. In addition to great service on the Scion (thanks Kevin Biggam), so we could pass it along, Rich Gallena, found us a used car we weren't even looking for... but we are grateful it was available: comfortable fit for my son, in pristine condition and a great price. Rich assisted us over several days, was not pushy and was very thorough on addressing our specifications. More

Great service Very friendly and explain things thoroughly. Got my service completed when they said it would be finished. My family has been using moons service for Very friendly and explain things thoroughly. Got my service completed when they said it would be finished. My family has been using moons service for over ten years. More

Great experience Was looking for a new car for a while and test drove a lot. Mikey was a great person to walk me through options of multiple cars. Was also impressed w Was looking for a new car for a while and test drove a lot. Mikey was a great person to walk me through options of multiple cars. Was also impressed with how easy their finance department was to work with. More

Very Satisfied! This was one of the best vehicle buying experiences I have had. I knew exactly the type of 4runner I wanted and Henry Reynolds made it happen; Henry w This was one of the best vehicle buying experiences I have had. I knew exactly the type of 4runner I wanted and Henry Reynolds made it happen; Henry was very knowledgeable and friendly to deal with. They didn't have the one I wanted in stock but Henry was able to locate one locally and have it at the dealership in four hours. I was able to order all of the accessories I wanted and will have them installed when they arrive. Latoya Gardner made the financing painless and quick. Also, I had contacted Will Gable through their website and he set everything up; I was driving my new 4runner seven days after contacting Will. I highly recommend buying a vehicle through Annapolis Toyota. More