Koons Annapolis Toyota

I was able to look around with ease, and absolutely no pressure to buy … then it happened! The most beautiful suv ever!!!! And is all mine too enjoy and have fun whatever the road will take me 🌞🥳 tha pressure to buy … then it happened! The most beautiful suv ever!!!! And is all mine too enjoy and have fun whatever the road will take me 🌞🥳 thank you Richard for your cordial help 🙏 More

Estimate of time and cost to complete the repair I needed by Scott M was spot on. by Scott M was spot on. More

Missing key fob otherwise fine. Had the car we wanted. No pressure car salesman much appreciated. Had the car we wanted. No pressure car salesman much appreciated. More

Service took too long, and one of the service issues with the rear seat belt wasn’t resolved the rear seat belt wasn’t resolved More

Toyota is best. Thanks to Scott Mudd did a great job. Had battery replacement done in good timing. Special recognition to Willie. Drove my. Car to shop for repair. H Thanks to Scott Mudd did a great job. Had battery replacement done in good timing. Special recognition to Willie. Drove my. Car to shop for repair. He is.kind and supportive. Highly recommend Koons Toyota. X More

Very friendly and professional staff. Theresa Harris is a phenomenal service writer and I would HIGHLY recommend her!! Theresa Harris is a phenomenal service writer and I would HIGHLY recommend her!! More

Unfortunately Koon’s service department is very disappointing! Our last two service appointments we’re confirmed yet they failed to inform us that the parts needed for the critical recall was not i disappointing! Our last two service appointments we’re confirmed yet they failed to inform us that the parts needed for the critical recall was not in stock. Two trips to Koons service wasted with no apologies. We even asked to speak with the service manager to work this out and after standing in the cold for 20 minutes, nobody wanted to come out and talk about the issue or even offer an alternative to fix this extreme lack of customer service! If you need service, I would recommend another Toyota dealer. Koons just does not care about it’s customers. More

Scott was super helpful and a great communicator. He made the experience easy and painless. He made the experience easy and painless. More

Everything was great once I drove up and I was greeted. I was comfortable and relaxing. The service staff were helpful and friendly. I was impressed with the service. I was comfortable and relaxing. The service staff were helpful and friendly. I was impressed with the service. More

Dealer sent reminders and set up the valet service to pick up my car and return it . The service department kept me informed of the progress of the maintenance and was very courteous answering any quest pick up my car and return it . The service department kept me informed of the progress of the maintenance and was very courteous answering any questions More