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Koons Annapolis Toyota
Annapolis, MD
832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 832 reviews
April 29, 2017
Thanks Just wanted to post a thank you to the Koons service center! I had a problem with my truck hesitating when accelerating ! The recommended I replace my Just wanted to post a thank you to the Koons service center! I had a problem with my truck hesitating when accelerating ! The recommended I replace my fuel pump ! Drives like a new car! Thanks Kevin Biggam!! And manger Richard!! You guys are the best ! I know you guys have a tough job! You made my day ! I'll be back!!😊😊 More
by Happy
Employees Worked With
Richard S ( Service Manager), Kevin Biggam
April 27, 2017
Prius issues I want to give a big thank you to Koons of Annapolis and especially Don Williams. I went to Koons in Annapolis after having a bad experience with Bro I want to give a big thank you to Koons of Annapolis and especially Don Williams. I went to Koons in Annapolis after having a bad experience with Browns Toyota of Glen Burnie. After getting the run around by the other dealer, Don Williams actually listened to what I was saying and took the time to investigate my issue. I was further surprised when Don suggested a much less costly solution to my issue than I was expecting. He felt confident that they had found my problem and so far all has been resolved. He also took the time to educate me on my Prius and gave me sound advice for the future. The waiting room is fantastic and they seem to do a pretty good job of keeping you advised on progress. This dealership is a little further for me to travel to, but I definitely will make the trip back the next time. More
by JRP
Employees Worked With
Donald Williams
April 27, 2017
Pre-Owned Tacoma Fantastic experience with everyone there. Danny got me into the exact car I've been looking for. Brad was great with the financing. Very easy in an Fantastic experience with everyone there. Danny got me into the exact car I've been looking for. Brad was great with the financing. Very easy in and out experience. I would highly recommend going there if you are looking for a certified pre-owned Toyota. More
by MR1570
Employees Worked With
Dan Reese
April 26, 2017
My Son's First Car I had been search for a used car for my son for over a month. I inquired online about a vehicle at Koons Annapolis Toyota & Scott called me back very I had been search for a used car for my son for over a month. I inquired online about a vehicle at Koons Annapolis Toyota & Scott called me back very quickly. He was extremely personable & helpful on the phone. I scheduled a time to come in with my son. Scott was awesome. He did not attempt to over-sell us. We ended up purchasing the car that I first found online. I would definitely work with Scott again. Tyrone in Finance was a pleasure to work with, as well. Everyone we encountered was warm & personable. More
by Robin B.
Employees Worked With
Tyrone Cypress, Scott Kinsley
April 25, 2017
Never Again So after having great service experience with this dealership, not sure what happened. Purchase a extended service plan form service adviser and it co So after having great service experience with this dealership, not sure what happened. Purchase a extended service plan form service adviser and it covered one visit? Now taking in for service today and it is expired? Really? So pay for something get to use one time? All scheduled maintenance done on time and now they want hundreds of dollars to do what was told would be covered by extended plan? So as stated Never Again will I purchase from them or use for scheduled maintenance. More
by Mike
Employees Worked With
Service dept
April 25, 2017
Awesome experience!!! I walked in to the dealership. A man by the name of vito greeted me. I told him I don't want to waste time here's my situation. I have no credit and d I walked in to the dealership. A man by the name of vito greeted me. I told him I don't want to waste time here's my situation. I have no credit and don't want to put any money down. He responded with let's see what we can do for you. We landed on a car within minutes. I test drove the vehicle and fell in love with it!!! Needless to say with my trade which I thought was worth close to nothing and $500 cash down I got approved. Vito and Brad who works in finance did a amazing job. I was at the dealer for a few hours and they made the process very easy and exciting. I would highly recommend Vito to be your salesman if you ever stop into Toyota of Annapolis. More
by Miket1527
Employees Worked With
Vito vita
April 24, 2017
Great Experience Found car I was interested in on-line and phoned to confirm. Spoke with Herman Dubick who was very helpful over the phone and even better in person. Found car I was interested in on-line and phoned to confirm. Spoke with Herman Dubick who was very helpful over the phone and even better in person. Car was there waiting for me to test drive and everything was exactly as advertised. I was able to feel relaxed and make a decision without feeling pressured. By the time I left Koons Toyota, I not only had a new car, but felt like I made a few new friends. Would definitely recommend this Dealership and excellent employees Herman and Tyrone to work with. More
by Yarisgirl
Employees Worked With
Herman Dubick, Tyrone Cypress
April 23, 2017
Returning customer Alex Chambers, is a terrific salesman. He made the process so easy for me to come in and tell him the vehicle I wanted to look at and within 24 hours Alex Chambers, is a terrific salesman. He made the process so easy for me to come in and tell him the vehicle I wanted to look at and within 24 hours I left with that vehicle. Made the process go by quick and painless. My family has bought 5 vehicles from Koons Toyota of Annapolis, and it's the only place we will buy vehicles from. More
by Justin Hilz
Employees Worked With
Alex Chambers
April 21, 2017
Extraordinary Experience From the moment I walked into the showroom, I was treated with nothing but exceptional service. Mr. Katan greeted me at the door, found out what I w From the moment I walked into the showroom, I was treated with nothing but exceptional service. Mr. Katan greeted me at the door, found out what I was interested in and directed Mr. Neal Barrett to assist me. Neal is the best salesman that I have had the pleasure to meet. I had only planned to test drive and go to other dealerships for other options. However, I feel that the deal that Mr. Katan offered was more than fair. Additionally, Ms. Latoya Gardner, the Finance Manager was also extremely helpful. She explained everything involving the lease in easy to understand terms. I would highly recommend Koons Annapolis Toyota and Mr. Neal Barrett to anyone in the market to purchase or lease a vehicle. More
by JOHN MORONEY
Employees Worked With
Neal Barrett, Suheil Katan, Latoya Gardner
April 19, 2017
Excellent service From the moment I walked into Koons Toyota of Annapolis, Mr. Henry Reynolds and staff were pleasant, and extremely patient with me!! I walked in assu From the moment I walked into Koons Toyota of Annapolis, Mr. Henry Reynolds and staff were pleasant, and extremely patient with me!! I walked in assuming I was going to have to pay one amount, but boy oh boy was I wrong!! I am extremely pleased with the service I received!!! Thank you Koons!!! More
by Dee
Employees Worked With
Suheil Kayan and Manuel Nino, Henry Reynolds, Latoya Gardner
