Koons Annapolis Toyota

I had a great buying experience with a fairly new sales person, Beth Matile. Any questions that she could not answer she asked her manager. The whole buying process was excellent. Thank you Beth. Jim Mish person, Beth Matile. Any questions that she could not answer she asked her manager. The whole buying process was excellent. Thank you Beth. Jim Mishoe More

It was great to work with Henry Reynolds Henry was my sales rep at Koons Annapolis Toyota and he was really good to me. While working the difficult deal with management, Henry took good care Henry was my sales rep at Koons Annapolis Toyota and he was really good to me. While working the difficult deal with management, Henry took good care of me! He was knowledgeable and very helpful. I highly recommend Henry. More

Henry is great. We went to Koons because they participate in the Costco Car purchase program. The purchase went well. Henry Reynolds was our sales person. He was p We went to Koons because they participate in the Costco Car purchase program. The purchase went well. Henry Reynolds was our sales person. He was patient. Answered all questions and helped with the purchase. The only negative part of the experience was all the extended warrantties that are thrown at you at closing. I would recommend taking the literature home and studying to make a more informed, educated decision. That is my plan from now on. If you go to buy a Toyota a Koons you can't go wrong with Henry. More

We keep going back! My husband and I just purchased our THIRD vehicle from this dealership. Scott Snyder and Neal Barrett are simply amazing. They work with us on finding My husband and I just purchased our THIRD vehicle from this dealership. Scott Snyder and Neal Barrett are simply amazing. They work with us on finding exactly what we want and don't waste our time trying to show us things that wouldn't be in our price range or fit with our lifestyle, they remember details about us as individuals, and the entire experience is comfortable and positive, and we walk away very happy. We will continue to go back to this dealership and highly recommend it to anyone in the market for a new or used vehicle! More

Brandon was a tremendous help and went above and beyond on service. I highly recommend this dealership for service. I came on the last day before my warranty ran out and Brandon saw my sense of urgency. on service. I highly recommend this dealership for service. I came on the last day before my warranty ran out and Brandon saw my sense of urgency. More

Helpful Isaac was very professional and helpful when l came in. I will visit the dealership again . I appreciate his service.l will definitely be back. Thank Isaac was very professional and helpful when l came in. I will visit the dealership again . I appreciate his service.l will definitely be back. Thanks Mr lsaac More

FRAUD! Check behind to make sure completed what was billed I was told by the sales representative that if I purchased the premium warranty on my factory certified 2015 xse Camry when I purchased it last Thanks I was told by the sales representative that if I purchased the premium warranty on my factory certified 2015 xse Camry when I purchased it last Thanksgiving 18, that for the next three years all I would have to do is pay for gas, tires and brakes. So when I got home from a business trip Memorial Day weekend to find 2" of standing water in the bottom of the car, mold growing on the carpets, on the suede and leather seats, even mildew on the ceiling, and their service department told me the evaporator drain was clogged but I was responsible for the $3,600 in damages and I needed to file a claim with my insurance, I was not happy. Nor was I happy with the work that they did, the seats weren't put back correctly the trim wasn't put on correctly and the car still smelled like mildew when I picked it up on June 25th, the smell never went away. On July 23rd, (3 1/2 weeks later) I found standing water under the seat again, and I brought it right back to Koons Toyota. This time the service department says that the evaporator box is cracked, and it's a new leak, completely unrelated, and I need to file another insurance claim to fix the new water damage. I'm pretty sure no one in their right mind is going to believe that only 7 months after purchasing a factory certified Toyota with 50K miles on it that two completely unrelated leaks occurred in the same exact part of the car, three weeks apart from each other, and both flooded the car with water. So far the dealership is saying it's not their responsibility to fix. Everyone else I've talked to about this including 3 USAA adjusters and Toyota corporate thinks they misdiagnosed the problem in the first place, or at the very least missed the cracked evaporator box, and should be responsible for the damages, but the dealership is refusing to fix it. But that's not the worst part. At the beginning of the first (month long) water damage repair, they were also supposed to change the oil, rotate the tires and patch a nail I had in my back right tire, as part of the 60K mile certified / warranty maintenance agreement. The paperwork I took with me on June 25 stated that they patched the tire, rotated the tires, and changed the oil . But when I went to drive it off the lot, my back right tire was still low. So though the paperwork explicitly stated they had patched the tire and changed the oil, they had done neither. In fact, the nail was in the sidewall, so it could not have been patched. It had to be replaced instead. Then the service advisor thought to check the oil to make sure it had been changed, and it was black. It's not the first time that they have failed to rotate the tires, but I didn't think to look to make sure the oil had been changed on other visits. I never thought I would have to check over a Toyota dealership's work. I don't know if they changed the oil in that car once in any of the 3 times I brought it there, other than after I caught them. It would be one thing if they forgot, but the paperwork clearly stated the work had been done, and I have been trusting that paperwork. If the sidewall had blown out on the highway it could have killed me, my family, or somebody else on the road if I hadn't realized that tire wasn't rotated. 2 days later I was due to drive 600 miles to Lake Erie and back. That's not just abysmal service. That's complete negligence. Please heed my warning. You don't want to lose your time and especially your money chasing them down trying to get them to complete repairs, be out 24K so far like I am, or worse lose a family member because they didn't complete something you counted on in order to be safe on the road. Just go somewhere else. I sure wish I had. I wouldn't trust Koons Toyota of Annapolis with anything valuable, let alone the investment you are making in your future. I can't be the only person this has happened to either. More

customer care outstanding customer service. from AJ. he even had the day off that day but came in just to assist my wife and I with purchasing our new vehicle. it outstanding customer service. from AJ. he even had the day off that day but came in just to assist my wife and I with purchasing our new vehicle. it was worth a travel from NY. ithe process was quick and a painless experinced. . great staff and and everyone was very helpful. thank you Koons Toyota ! More

Dishonesty started from the first email - STAY AWAY! Took me 3 inquires to get a response. When I asked for lease pricing, I was given a monthly payment that would have me paying $1000 over MSRP for t Took me 3 inquires to get a response. When I asked for lease pricing, I was given a monthly payment that would have me paying $1000 over MSRP for the car. Then when I said the payment is much higher than provided by other dealers, I was told I can speak to the manager, or they will close out my lead! An ultimatum that they will stop talking to me!!! The nerve - I terminated the dialogue immediately. STAY AWAY - VERY DISHONEST More

Toyota care scam Appointment made last week for oil change and tire rotation under the Toyota care package. 8:15am appointment told it would take up to 90 minutes... Appointment made last week for oil change and tire rotation under the Toyota care package. 8:15am appointment told it would take up to 90 minutes....90 later no work had been done. With all of the different ways to communicate they could have informed me that they were running late or didn't have enough technicians to accommodate the work load, but no they expect you to sit there and wait. NO regard for my time....if you are going to make appointments then stick to the appointments. Never again will I have service done or purchase another vehicle for this dealership/company. More