Koons Annapolis Toyota

Sales team was goodI learned they pulled my credit score Sales team was good I learned they pulled my credit score without permission !! I was paying cash !! Should i have been asked ? I was not WOW ed p Sales team was good I learned they pulled my credit score without permission !! I was paying cash !! Should i have been asked ? I was not WOW ed per Crystals pledge in her adverts Priority Toyota offed me me free oil changes and state inspections for life Koons offered nothing More

Mr Henry Reynolds and Mr Jerry in finance were great! Very friendly and knowledgeable. Attentive and took very good care of us. Mr Benito Gallegos Very friendly and knowledgeable. Attentive and took very good care of us. Mr Benito Gallegos More

Excellent service was in and out and no time, Excellent service was in and out and no time, everything that needs to be done was done in a timely manner. Excellent job. Thanks Brian. Excellent service was in and out and no time, everything that needs to be done was done in a timely manner. Excellent job. Thanks Brian. More

Great service for my Highlander with 110,000 miles. It was finally on time and efficient. Called for an appointment and was taken right away & it took an hour to review & suggest additional 😳 repa was finally on time and efficient. Called for an appointment and was taken right away & it took an hour to review & suggest additional 😳 repairs. More

Always efficient. They had me in and out just like they said and Mo even washed my car. Fantastic . I will be buying my next vehicle from here. said and Mo even washed my car. Fantastic . I will be buying my next vehicle from here. More

Just bought a new 2021 Prius Prime.....great support from Henry and Manny. Drove in from NC easy to work with and a great deal as well. Henry and Manny. Drove in from NC easy to work with and a great deal as well. More

Went koons annapolis for my oil change and they always tell me i need all these things done. Well one of the things was just done 3 months ago so it was not needed. Always takes 4 to 5 hours. I will never tell me i need all these things done. Well one of the things was just done 3 months ago so it was not needed. Always takes 4 to 5 hours. I will never return to this dealer for anything and i will never buy another car from koons. I am done! More

I had a great experience with Brian Cavey, Assistant Service Manager. I had an appointment to rule out a flat tire. He checked it out right away and got me back on the road without having to wait. Bri Service Manager. I had an appointment to rule out a flat tire. He checked it out right away and got me back on the road without having to wait. Brian was very pleasant as was the entire staff . More

Usually I do not write reviews. This time I was very upset. Here goes: I scheduled a 20 K service for my 2018 Toyota Highlander for Nov.4, 2020. When I called to schedule it a service writter said tha upset. Here goes: I scheduled a 20 K service for my 2018 Toyota Highlander for Nov.4, 2020. When I called to schedule it a service writter said that they had a courtesy service that would pick up my vehicle at my home and return it to my home when the work was done. I scheduled the service work 7 days ahead of time so I could be the first one in. The pick up time was for 8 Am. *am came and went and I called the service department at 8:35 to check where the pick guys were, no one here yet. They got my phone number and name and said that someone would call me right back. No one called and no one showed up by 9:15. So I called back and told the service person who answered the phone that no one had arrived at the house to pick up my vehicle yet and I had a Dr. appt at 9 that I missed waiting for them, and to cancel the service. I got a E-Mail from the dealership about 10:35 stating that I had missed my appointment and to call them to reschedule it. I did not miss my appointment. No one showed up and they didn't even have the courtesy to call or text that they weren't coming to get the vehicle. Mind, I made this appointment 7 days earlier beacause I needed to be the first on the list so I could get to another appt. At 70 years old, I thought that this was great that they would come and pick up my car and return it. I used to go to Brown's Toyota that was 15 or so miles away instead of going to Koon's Toyota that was 3 miles away. I will be going back to Brown's who are much more reliable. This action really upset me. In the end they sent me a boiler plate canned e-mail asking how my service was. More

Maurice Bahamondez and his manger Denise Weaver are the very best! They went above and beyond! They treated me and my grandson like family! If your looking for a great car and a great deal with awesome very best! They went above and beyond! They treated me and my grandson like family! If your looking for a great car and a great deal with awesome customer service! Ask for Maurice at Koons Toyota of Annapolis pre owned sales department It's the is the only place to go for a awesome preowned car! Thanks a million Maurice and Denise! Cheers! stay well and wear your mask! Kelly Harkins and Gavin Silley More