Koons Annapolis Toyota

Unfortunately, this dealership still has a face mask mandate. I was asked to leave and wait outside. I found out that Brown’s Toyota of Glen Burnie does not require face mask. I will only do business wh mandate. I was asked to leave and wait outside. I found out that Brown’s Toyota of Glen Burnie does not require face mask. I will only do business where face masks are optional. Barbara Perez from customer service did return my call and was polite. I still have not received a call back from the General Manager as requested- to give my feedback. I do hope they change their policy. Thank you More

Salesman Brian was awesome 😎 worked with me thru whole process came in on his day off to help me get the deal done! Great job no pressure that made all the difference,thank you Brian and Latoya in finance process came in on his day off to help me get the deal done! Great job no pressure that made all the difference,thank you Brian and Latoya in finance. More

All of us want the best deal and honesty when purchasing a new vehicle. Thanks to my salesperson, I got both when I chose to shop Toyota of Annapolis. Henry Reynolds is awesome to work with. He's friendl a new vehicle. Thanks to my salesperson, I got both when I chose to shop Toyota of Annapolis. Henry Reynolds is awesome to work with. He's friendly, not pushy, responsive and all around easy to work with. Henry is knowledgeable about the vehicles and shows you every detail. More

Barbara perez is the sweetest customer relations manager she and the staff really showed they cared and trustworthy! I instantly knew I was in good hands and will be back! she and the staff really showed they cared and trustworthy! I instantly knew I was in good hands and will be back! More

This is is place I buy car and after 3 week have it problam I Ben try to talk someone but not give me any answer back and finely I got set up service Appointment So I just talk to guys I need to loaner problam I Ben try to talk someone but not give me any answer back and finely I got set up service Appointment So I just talk to guys I need to loaner car and finally I wen there but they se don’t have loner car I live about 35 miles away before I went I did confirm everything Because they don’t want to fix my car I call them before 30 days I have a problem but they should be cover my the warranty 30 days now they want me put my insurance involved with that why should I have them use my insurance I did buy extra warranty to but they don’t wanna help anything so I had to come back another 35 miles The bottom line is they don’t help me anything More

Thank you so much Mr. Espinosa!!! I am so happy about my new Tacoma! Your The Best !!! Today was a Blessed Day! Thank you also Mrs Perez new Tacoma! Your The Best !!! Today was a Blessed Day! Thank you also Mrs Perez More

Mike H is the man! Extremely helpful! I really appreciated his professionalism, plentiful knowledge, and friendliness. He facilitated a great experience and I will certainly be returning. appreciated his professionalism, plentiful knowledge, and friendliness. He facilitated a great experience and I will certainly be returning. More

Had an amazing experience! Mamadou was Very friendly and did everything he could to get me the vehicle I wanted. Kathy in finance made the transaction hassle free.. if you're in the market shopping for a ve did everything he could to get me the vehicle I wanted. Kathy in finance made the transaction hassle free.. if you're in the market shopping for a vehicle then check this dealer out ! trust me you won't regret it. More

We got our car in Aug 2020, our car has been in the shop on and off since the day we got it. First it was the turbo that would shoot the Check Engine light on, so that means that they would scan the car and on and off since the day we got it. First it was the turbo that would shoot the Check Engine light on, so that means that they would scan the car and erase the code. No one took us seriously and we had to get other people get involved. It's now end of April of 2021 and we still have to take it. More

So Toyota Tundra not in stock , also the MSRP is 54,000 but the out the door price is 67,000 Isn’t that Funny , so the mark up is for not having the truck in stock , hmmmm should be less since you are mak but the out the door price is 67,000 Isn’t that Funny , so the mark up is for not having the truck in stock , hmmmm should be less since you are making customers wait for the Product is not the customers fault ! That Toyota can’t make Tundras to sell , most ignorant reason to Raise the Patrice that I have ever encounter ! And he raised the price with a laughing face , saying that I deserve this High price ! Sales people are not friendly at all , only with your money ! People don’t matter for Toyota we all know now ! More