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Koons Annapolis Toyota
Annapolis, MD
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 17, 2024
After getting off work, I came home to find my wife upset following a frustrating conversation with Barbara, the customer service manager at Koons Toyota Annapolis and Service Director - Bob. In July 2024, K following a frustrating conversation with Barbara, the customer service manager at Koons Toyota Annapolis and Service Director - Bob. In July 2024, Koons serviced my wife’s 2014 Toyota Corolla, telling her the front brakes were in the yellow. By September, with less than 5,000 miles driven, one brake pad was completely worn, a safety issue they missed. I also dealt with a botched oil change on my 2015 Toyota Camry, leaving the car without oil by August. Despite my wife making 11 calls regarding her car, Bob failed to help, and dismissed concerns. Bob lacks interpersonal skills, doesn’t resolve conflict, and provides poor customer service, making an already bad situation worse. Barbara was ineffective, keeping us in a loop of calls instead of resolving the issue. I strongly recommend not to take your business to Koons Toyota in Annapolis under NO CIRCUMSTANCES. More
by Damarius M.
Employees Worked With
Bob Stoll
August 31, 2024
I got coupons to change oil for $69. 99 with 5 points inspections but they didn’t do any of that just change oil only! Wondering why doesn’t make sense 99 with 5 points inspections but they didn’t do any of that just change oil only! Wondering why doesn’t make sense More
by Mohamed mahmoud
Employees Worked With
Scott Myers
August 31, 2024
Great place to buy a car. Everyone was great and friendly especially Amanda. She was very charismatic she even went out of her way to make shore that I was happy with my purch Everyone was great and friendly especially Amanda. She was very charismatic she even went out of her way to make shore that I was happy with my purchase. Thanks Amanda! More
by Larryveney0920
Employees Worked With
Suheil Katan
August 21, 2024
Like the fact the they pickup and deliver may Camry to service it. They do a good job This is my Sixth Toyota and all have been very good. service it. They do a good job This is my Sixth Toyota and all have been very good. More
by Richard
Employees Worked With
Shane 5 stars, Henry Reynolds
July 17, 2024
The person who assisted me on the first line(with(Brandon) was very helpful, and I appreciated him, but they eventually added another fee to me called mechanical breakdown warranty, which I line(with(Brandon) was very helpful, and I appreciated him, but they eventually added another fee to me called mechanical breakdown warranty, which I did not want, and I am disappointed by that. More
by Marta
Employees Worked With
Brandon, Suheil Katan
June 29, 2024
Absolutely the worst run service department I’ve ever used. My RAV4 was in for a battery recall which took from 9:20am to 1:55 to complete. Calls for additional work was annoying and not necessary. Earl used. My RAV4 was in for a battery recall which took from 9:20am to 1:55 to complete. Calls for additional work was annoying and not necessary. Earl Stewart Toyota, Lake Park, Florida is the best run service department! Coons is in need of a good manager for their service department. More
by Bubbysvt
Employees Worked With
Kevin Biggam
June 25, 2024
I would give Teresa, our service manager 5 stars for attentiveness and communication skills. I gave the dealership 4 stars because the shuttle service was slow. However Teresa made sure thar I was able attentiveness and communication skills. I gave the dealership 4 stars because the shuttle service was slow. However Teresa made sure thar I was able to get to an appointment on time when servicing my car took longer than anticipated. More
by suerosenfeld2
Employees Worked With
Teresa
