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Koons Annapolis Toyota

Annapolis, MD

4.4
804 Reviews

1107 West Street

Annapolis, MD

21401

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Showing 804 reviews

August 21, 2024

Like the fact the they pickup and deliver may Camry to service it. They do a good job This is my Sixth Toyota and all have been very good. More

by Richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane 5 stars, Henry Reynolds
Aug 22, 2024 -

Koons Annapolis Toyota responded

We're glad to hear you're enjoying our pickup and drop-off service, Richard! We appreciate your continued trust in our business and look forward to seeing you again soon at Koons Annapolis Toyota.

August 19, 2024

Great work and professionalism for Scott Mudd and the mechanic Mo. job well done! Thx More

by all_about_j
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mudd
Aug 19, 2024 -

Koons Annapolis Toyota responded

Thank you for sharing a positive review of Scott, Mo, and Koons Annapolis Toyota!

July 17, 2024

The person who assisted me on the first line(with(Brandon) was very helpful, and I appreciated him, but they eventually added another fee to me called mechanical breakdown warranty, which I More

by Marta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon, Suheil Katan
Jul 18, 2024 -

Koons Annapolis Toyota responded

Marta, I'm glad to hear Brandon was helpful, but I apologize for the unexpected fee. We strive for transparency and would like to address this issue with you directly. Please reach out when you can. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102

July 14, 2024

Service is always the best and why I keep going back and will continue to More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jacobs
Jul 15, 2024 -

Koons Annapolis Toyota responded

John, thanks for trusting Koons Annapolis Toyota with your service needs! See you next time!

June 29, 2024

Absolutely the worst run service department I’ve ever used. My RAV4 was in for a battery recall which took from 9:20am to 1:55 to complete. Calls for additional work was annoying and not necessary. Earl More

by Bubbysvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Biggam
Jul 01, 2024 -

Koons Annapolis Toyota responded

We're sorry to hear about your experience with our service department. We strive for efficiency and understand how frustrating long wait times can be, especially when additional work is suggested. Your feedback is valuable, and we would like the opportunity to improve based on it. Please feel free to reach out as I am unable to find you in our computer system under Bubbysvt. Thank you, Shane Woelfel - Customer Advocate 410-268-6480 ext 14222 or shane.woelfel@koons.com

June 25, 2024

I would give Teresa, our service manager 5 stars for attentiveness and communication skills. I gave the dealership 4 stars because the shuttle service was slow. However Teresa made sure thar I was able More

by suerosenfeld2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
Jun 25, 2024 -

Koons Annapolis Toyota responded

Sue, thanks for highlighting Teresa's excellent service at Koons Annapolis Toyota! We appreciate your feedback and will work on improving our shuttle service!

June 09, 2024

I was able to look around with ease, and absolutely no pressure to buy … then it happened! The most beautiful suv ever!!!! And is all mine too enjoy and have fun whatever the road will take me 🌞🥳 tha More

by Rosa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard
Jun 10, 2024 -

Koons Annapolis Toyota responded

Rosa, we're delighted to hear that you had a stress-free experience and found the perfect SUV at Koons Annapolis Toyota! Enjoy every moment on the road with your new vehicle. Safe travels!

May 20, 2024

Estimate of time and cost to complete the repair I needed by Scott M was spot on. More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mud
May 20, 2024 -

Koons Annapolis Toyota responded

We're thrilled to hear that Scott hit the mark with the time and cost estimate! Thank you for choosing Koons Annapolis Toyota!

April 24, 2024

Missing key fob otherwise fine. Had the car we wanted. No pressure car salesman much appreciated. More

by Worm
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Neal Barrett
Apr 24, 2024 -

Koons Annapolis Toyota responded

Thanks for choosing Koons Annapolis Toyota. We're glad you found the car you wanted. We encourage you to reach out if you require any further assistance from our team as we are unable to find your contact information under Worm. Happy driving! Barbara Perez - Customer Relations Manager 410-268-6480 ext 14102

April 04, 2024

Service took too long, and one of the service issues with the rear seat belt wasn’t resolved More

by reid639
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Cavey
Apr 04, 2024 -

Koons Annapolis Toyota responded

Reid, I'm sorry to hear your recent service took longer than expected. We strive for efficiency and want our customers to feel completely satisfied after their visits. I will share this feedback with my team and invite you to reach out directly so I can ensure the issue with your seatbelt is resolved promptly. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102

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