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Koons Annapolis Toyota

Annapolis, MD

Overview
Reviews
Vehicles
4.4
832 Reviews
Call Dealership (410) 268-6480
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1107 West Street

Annapolis, MD

21401

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Showing 832 reviews

February 27, 2022

Disappointing. Their committment to loyal customers is sorely lacking. Don't sell a car to them, and take all the additional recommendations for service with a gr More

by aussiemarg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Perez
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Feb 28, 2022 -

Koons Annapolis Toyota responded

As you can imagine, this feedback is disappointing to receive. We strive to deliver a seamless and transparent experience for our guests, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out as I am unable to find your contact information in our system. Best, Barbara Perez - Customer Relations Manager - 410-268-6480 x13002 or barbara.perez@koons.com

February 20, 2022

Very thoughtful about caring the vehicles under their clients. Complementary inspections and transportation for service. I like the tire guy! More

by Rslats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea
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Feb 21, 2022 -

Koons Annapolis Toyota responded

Thank you so much! We love to hear that you enjoyed working with our Koons Annapolis Toyota team. Hope to see you at your next visit!

February 16, 2022

Front right tire was constantly loosing air. Made an appointment to determine the cause. The tech determined the cause to be a worn gasket and with my approval the repair was made. The service w More

by butch.dill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Service
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Feb 17, 2022 -

Koons Annapolis Toyota responded

Thank you for the great feedback! We strive to deliver knowledgeable and efficient service, and it is great to hear that this was reflected in your time working with John. Drive safely, and we hope to see you back again at Koons Annapolis Toyota!

February 14, 2022

Amarndo is a very nice and good representative, he help me get exactly what I want, he has a good customer service. I will recommend him to friends and family. More

by olaideogbe20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amarndo
Report | Print
Feb 14, 2022 -

Koons Annapolis Toyota responded

Thank you for taking the time to review us! It is our goal to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Amarndo. Drive safely, and we hope to see you back again at Koons Annapolis Toyota!

February 12, 2022

I had an excellent experience with this dealer. Easy to work with and answered all my specific questions. Very happy with my experience. More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Jacobs, Brian Cavey
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Feb 14, 2022 -

Koons Annapolis Toyota responded

Thank you for sharing these kind words about the Koons Annapolis Toyota team! We are glad that we answered all your questions and kept you informed.

February 10, 2022

Erick was very polite and helpful throughout the buying process. He stayed late to wait for me until purchase was complete. More

by Romeo_fabu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Saavedra
Report | Print
Feb 10, 2022 -

Koons Annapolis Toyota responded

Hi Romeo - Thank you for trusting Koons Annapolis Toyota with your business! It was so kind of Erick to ensure your needs were met and stay late. Congratulations on your new car!

February 09, 2022

Daniel Anderson was very helpful and friendly. Great Job!! (But why do I have to do 25 words?) More

by Pattybrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Anderson
Report | Print
Feb 10, 2022 -

Koons Annapolis Toyota responded

Patty, thank you for taking a moment to leave Daniel and the Koons Annapolis Toyota team a great review! It was our pleasure to lend a hand with your service needs, and we hope you'll stop by again next time you require maintenance!

February 06, 2022

I have used Koons Toyota for many years and have found the service dept exceptional in having routine maintenance done on my car. No complaints here. More

by mmccaauley
Recommend Dealer
Yes
Employees Worked With
David Jacobs
Report | Print
Feb 07, 2022 -

Koons Annapolis Toyota responded

We appreciate your kind words! It is great to hear that we've earned your business and that you've had many positive experiences here with us. The entire Koons Annapolis Toyota team is grateful for your confidence in our work.

February 03, 2022

Excellent Service and Friendly Staff. Mamadou Niang provided outstanding service. He was amazingly good natured and reliable. More

by Birdpalmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niang, Mamadou
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Feb 03, 2022 -

Koons Annapolis Toyota responded

We are happy that Mamadou and the team could deliver a five-star experience! Thank you for choosing Koons Annapolis Toyota and for taking the time to share your feedback. Drive safely in your new car!

February 01, 2022

Teresa is simply the best; helpful and efficient. I will return for future maintenance needs. More

by Nando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa
Report | Print
Feb 01, 2022 -

Koons Annapolis Toyota responded

Thank you for sharing your glowing review of Teresa! We are delighted that you are a happy Koons Annapolis Toyota customer and we look forward to welcoming you back next time.

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