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Koons Annapolis Toyota

Annapolis, MD

Overview
Reviews
Vehicles
4.4
832 Reviews
Call Dealership (410) 268-6480
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1107 West Street

Annapolis, MD

21401

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Showing 832 reviews

April 27, 2022

Service was great, had to stay a little longer, because they didn’t have a part , had to wait a hour and half later, but other than that visit was good. More

by Taytaym5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tia Butler
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Apr 27, 2022 -

Koons Annapolis Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons Annapolis Toyota team. We appreciate your patience during your visit and hope to earn your business again down the road. Safe travels!

April 26, 2022

I purchased a KIA Sorento that had electrical problems within the first 5 days and then catastrophic engine failure on day 25 of owning it. After some back and forth and what seemed like pulling teeth fro More

by KOONSTOYOTASUCKS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAN REES, NIGEL HAYES,, Barbara Perez, Dennis Weaver
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April 25, 2022

Theresa assisted me upon arr. She was professional and courteous. Gave me th best services. More

by barb.baboolal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
THERESA
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Apr 25, 2022 -

Koons Annapolis Toyota responded

It made our day to see your five-star review for Theresa and the Koons Annapolis Toyota team! Thanks for stopping in for service, Barb.

Apr 25, 2022 -

barb.baboolal responded

Great customer service from Theresa.

April 22, 2022

The lady in finance was really nice and good at her job, also her boss More

by Adenikherbal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bayat
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Apr 22, 2022 -

Koons Annapolis Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with the Koons Annapolis Toyota team. Drive safely, and we hope to see you back!

April 20, 2022

Muy buena esperiensa me atendieron de maravilla muy buena amabilidad me sentí como en casa More

by Jose
Price
Recommend Dealer
Yes
Employees Worked With
Heidy , Latoya Gardner
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Apr 20, 2022 -

Koons Annapolis Toyota responded

Jose, gracias por compartir su experiencia! Queremos lo mejor para nuestros clientes y nos da mucho gusto que este se reflejó en su visita. Apreciamos el apoyo y esperamos volver a verle en Koons Annapolis Toyota!

April 08, 2022

The young man , Brian Tuma Jr , was polite , efishent , compadent, honest , and very helpful , l would recommend using Brian to get a used truck . I am more than satisfied , and very happy with my purchase More

by Racoon460
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tuma Jr
Report | Print
Apr 11, 2022 -

Koons Annapolis Toyota responded

Thank you for sharing your positive feedback about Brian and the team! We appreciate your business and we hope to welcome you back to Koons Annapolis Toyota in the future. Safe travels in your new-to-you truck!

April 02, 2022

Service for 15000 only took 1 hour and the customer waiting lounge is very comfortable More

by rsmoot924
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
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Apr 02, 2022 -

Koons Annapolis Toyota responded

We couldn't be more pleased to hear how happy you are with our efficient service and comfortable lounge area! We're so glad you enjoyed your visit to Koons Annapolis Toyota, and we hope you'll stop by again next time you need service!

April 01, 2022

Friendly, efficient service. I highly recommend them. Love the car wash. Miss the Donuts. With one empty office, 3 chairs -would have liked being able to sit and work there, away More

by Dog Momp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa M. Harris FIVE STARS, Latoya Gardner
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Apr 04, 2022 -

Koons Annapolis Toyota responded

Thank you for the wonderful feedback! Your feedback means a lot to us as we are always looking for ways to accommodate guests, and we will certainly keep it in mind moving forward. All of us at Koons Annapolis Toyota appreciate your recommendation!

March 22, 2022

My salesperson was Armando Espinosa and he was fantastic. Extremely friendly, knowledgeable, and not pushy at all. I was disappointed that the general manager was not willing to negotiate the price of the u More

by Laura_goshen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Espinosa
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Mar 22, 2022 -

Koons Annapolis Toyota responded

Laura - Thank you for taking the time to share this review. We are so glad that Armando provided excellent service and that you drove home a satisfied customer. Your feedback is greatly appreciated and we will keep it in mind moving forward. Safe travels in your new vehicle!

March 02, 2022

Great service, friendly, knowledgeable, efficient. And its so clean. No where else I'd go for work! More

by Livemusic1204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bredbenner
Report | Print
Mar 02, 2022 -

Koons Annapolis Toyota responded

This is awesome feedback! We are glad to hear that you found our team to be knowledgeable and customer service focused. Safe driving out there!

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