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Koons Annapolis Toyota

Annapolis, MD

4.5
817 Reviews

1107 West Street

Annapolis, MD

21401

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Showing 817 reviews

April 08, 2022

The young man , Brian Tuma Jr , was polite , efishent , compadent, honest , and very helpful , l would recommend using Brian to get a used truck . I am more than satisfied , and very happy with my purchase More

by Racoon460
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tuma Jr
Apr 11, 2022 -

Koons Annapolis Toyota responded

Thank you for sharing your positive feedback about Brian and the team! We appreciate your business and we hope to welcome you back to Koons Annapolis Toyota in the future. Safe travels in your new-to-you truck!

April 02, 2022

Service for 15000 only took 1 hour and the customer waiting lounge is very comfortable More

by rsmoot924
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 02, 2022 -

Koons Annapolis Toyota responded

We couldn't be more pleased to hear how happy you are with our efficient service and comfortable lounge area! We're so glad you enjoyed your visit to Koons Annapolis Toyota, and we hope you'll stop by again next time you need service!

April 01, 2022

Friendly, efficient service. I highly recommend them. Love the car wash. Miss the Donuts. With one empty office, 3 chairs -would have liked being able to sit and work there, away More

by Dog Momp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa M. Harris FIVE STARS, Latoya Gardner
Apr 04, 2022 -

Koons Annapolis Toyota responded

Thank you for the wonderful feedback! Your feedback means a lot to us as we are always looking for ways to accommodate guests, and we will certainly keep it in mind moving forward. All of us at Koons Annapolis Toyota appreciate your recommendation!

March 22, 2022

My salesperson was Armando Espinosa and he was fantastic. Extremely friendly, knowledgeable, and not pushy at all. I was disappointed that the general manager was not willing to negotiate the price of the u More

by Laura_goshen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Espinosa
Mar 22, 2022 -

Koons Annapolis Toyota responded

Laura - Thank you for taking the time to share this review. We are so glad that Armando provided excellent service and that you drove home a satisfied customer. Your feedback is greatly appreciated and we will keep it in mind moving forward. Safe travels in your new vehicle!

March 02, 2022

Great service, friendly, knowledgeable, efficient. And its so clean. No where else I'd go for work! More

by Livemusic1204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bredbenner
Mar 02, 2022 -

Koons Annapolis Toyota responded

This is awesome feedback! We are glad to hear that you found our team to be knowledgeable and customer service focused. Safe driving out there!

February 27, 2022

Disappointing. Their committment to loyal customers is sorely lacking. Don't sell a car to them, and take all the additional recommendations for service with a gr More

by aussiemarg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Perez
Feb 28, 2022 -

Koons Annapolis Toyota responded

As you can imagine, this feedback is disappointing to receive. We strive to deliver a seamless and transparent experience for our guests, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out as I am unable to find your contact information in our system. Best, Barbara Perez - Customer Relations Manager - 410-268-6480 x13002 or barbara.perez@koons.com

February 20, 2022

Very thoughtful about caring the vehicles under their clients. Complementary inspections and transportation for service. I like the tire guy! More

by Rslats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea
Feb 21, 2022 -

Koons Annapolis Toyota responded

Thank you so much! We love to hear that you enjoyed working with our Koons Annapolis Toyota team. Hope to see you at your next visit!

February 16, 2022

Front right tire was constantly loosing air. Made an appointment to determine the cause. The tech determined the cause to be a worn gasket and with my approval the repair was made. The service w More

by butch.dill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Service
Feb 17, 2022 -

Koons Annapolis Toyota responded

Thank you for the great feedback! We strive to deliver knowledgeable and efficient service, and it is great to hear that this was reflected in your time working with John. Drive safely, and we hope to see you back again at Koons Annapolis Toyota!

February 14, 2022

Amarndo is a very nice and good representative, he help me get exactly what I want, he has a good customer service. I will recommend him to friends and family. More

by olaideogbe20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amarndo
Feb 14, 2022 -

Koons Annapolis Toyota responded

Thank you for taking the time to review us! It is our goal to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Amarndo. Drive safely, and we hope to see you back again at Koons Annapolis Toyota!

February 12, 2022

I had an excellent experience with this dealer. Easy to work with and answered all my specific questions. Very happy with my experience. More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Jacobs, Brian Cavey
Feb 14, 2022 -

Koons Annapolis Toyota responded

Thank you for sharing these kind words about the Koons Annapolis Toyota team! We are glad that we answered all your questions and kept you informed.

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