Koons Annapolis Toyota

Service was great and done in a timely manner. I have been going there for years. I have been going there for years. More

My most recent visit was a dream, having all questions handled and my car serviced well within my expected time allotment. Just wish they'd get the car was system fixed. My car needed the wash! Service p handled and my car serviced well within my expected time allotment. Just wish they'd get the car was system fixed. My car needed the wash! Service people are prompt and attentive and more than willing to address all concerns! TY! More

Very professional and. Courteous and very competent. The mechanics are knowlegeable and friendly. The service cost are reasonable. Courteous and very competent. The mechanics are knowlegeable and friendly. The service cost are reasonable. More

This place tried to force me to give a credit application even though I was a cash buyer. They said it was a requirement of theirs to buy a car. Then I was lied to and given the run around because i wanted t even though I was a cash buyer. They said it was a requirement of theirs to buy a car. Then I was lied to and given the run around because i wanted to buy the car but wouldn’t give any credit info. Only thing I can guess is they wanted to make money on the financing. These places are allowed to add 2 points to your interest rate when you finance with a lender through them. So if your Capital One approval is for 5.9% they can come back and tell you it’s 7.9% and keep the difference. And that can be $20 a month in car payment per each percentage point. So they add $40 to your monthly bill. I don’t know too many people who are ok adding $40 to their monthly bills for fun. I’d go elsewhere. More

The worst of the worst. Tried to purchase a 2014 Jeep Wrangler for their full asking price and was told they would call me back to make sure it was still available once I to Tried to purchase a 2014 Jeep Wrangler for their full asking price and was told they would call me back to make sure it was still available once I told them I had my own financing. Meanwhile I am told by multiple sales guys there that the car was still available and that the sales manager (if we can call him that) Dennis is trying to work a deal on it with a customer from the night before. Called him and he said he was waiting on her parents to come in and try and co-sign. I said ok, I’ll go ahead and take it and give you the financing as well. He told me he wouldn’t sell it to me at their asking price and that he was waiting for her parents to come in later that day and co-sign for her. He lied to me numerous times, hung up on me 4 times, tried to say he was the general manager when I knew he was just the manager behind the pencil desk before he says oh yeah yeah, Dennis, I’ll transfer you to him. Sit on hold for forever before I finally call back and ask for Dennis and the lady sends me straight over to his phone. So this guy is playing games with me even. Left a message because the general store manager wasn’t in. This place is crooked. Won’t sell you a vehicle on their lot available for sale for their asking price because they are trying to get more out of the deal. Calling their oversight department as well to report they are not selling vehicles that are in their inventory in an attempt to get a better deal from an other buyer. Run far away, and keep running. Do not trust a word that they say. And this is a game to them. More

Purchased a 2018 Hyundai Sonata and had a 5 Star Experience from the Used Car Team starting with Travis in the Internet Dept, Salesman Chris Zook, Business Manager Kathy Klein, and finally, Scott in Experience from the Used Car Team starting with Travis in the Internet Dept, Salesman Chris Zook, Business Manager Kathy Klein, and finally, Scott in the Service Dept. More

The workmanship is excellent, the time to make repairs was efficient, the person acting as my advisor kept me knowledgeable about what was happening with my car. Overall good experience. was efficient, the person acting as my advisor kept me knowledgeable about what was happening with my car. Overall good experience. More

As always a great comfortable experience ! I am very confident in there service dept and David is always on his game when comes to following up and providing feedback on autos needs ! Appreci I am very confident in there service dept and David is always on his game when comes to following up and providing feedback on autos needs ! Appreciated as always thanks More

I have been a Koons Annapolis Toyota customer for 40 years. Their customer service has always been outstanding, as has their vehicle service department. years. Their customer service has always been outstanding, as has their vehicle service department. More

They forgot to screw a cap back in which caused my engine to blow up while I was driving on 50. Then they broke my windshield while changing the spark plugs. The spark plug was a dud which caused my car to b to blow up while I was driving on 50. Then they broke my windshield while changing the spark plugs. The spark plug was a dud which caused my car to break down in the middle of North Carolina. Then the windshield replacement was done incorrectly which broke something with the heating system. They have inconvenienced me several times. Stay away! More