Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Annapolis Toyota
Annapolis, MD
817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 817 reviews
June 27, 2022
Koons Annapolis Toyota sold us a 2018 Mazda CX-9. At the time it had to be held over for a day or so to fix the battery as it was draining or something, found out later it is some kind of recall for At the time it had to be held over for a day or so to fix the battery as it was draining or something, found out later it is some kind of recall for a some kind of recall for some kind of battery gate or something. We had the care not even a year and one day less than year after purchase, the car simply stopped running. Got it, no electronics, nothing. Just a red blinking light saying keyless entry malfunction. I called Koons, the service guy, obviously reading from a book. "uh...did you check the key battery? (yes just replaced when this happened), did you tought the key to the start button, (yes to no avail). Oh you have to bring it in... Um well, that might be a problem since the car is completely dead. Oh then um you have to make an appointment for us to diagnose it. Me, thanks. Click. (hang up). Ok so I bought a car from them that evidently they don't repair, they suggest I bring it in for testing when it doesnt run at all......no thanks, no more Mazda's for me, no more Koons Toyota. A lesson learned. Sigh. More
by Joemiv38
Employees Worked With
None.
April 29, 2022
Good customer service at Koons Toyota Annapolis. Good job taking care of my both cars . 2021 Toyota RAV4 and 2014 Toyota Camry . Certified technicians and great service advisors makes me feel comfor Good job taking care of my both cars . 2021 Toyota RAV4 and 2014 Toyota Camry . Certified technicians and great service advisors makes me feel comfortable to bring my both vehicles for service at Koons Toyota Annapolis More
by Naeem Ahmed
Employees Worked With
David Jacobs, Kevin Biggam, Brian Cavey
April 28, 2022
I have been a loyal Koons customer for many years…. .at least 10 yrs! For sales and for service….they are they best! .at least 10 yrs! For sales and for service….they are they best! More
by Kblossom205
Employees Worked With
Barbara Perez, Emanuel Persaud, David Jacobs, Suheil Katan
April 27, 2022
Service was great, had to stay a little longer, because they didn’t have a part , had to wait a hour and half later, but other than that visit was good. they didn’t have a part , had to wait a hour and half later, but other than that visit was good. More
by Taytaym5
Employees Worked With
Tia Butler
April 26, 2022
I purchased a KIA Sorento that had electrical problems within the first 5 days and then catastrophic engine failure on day 25 of owning it. After some back and forth and what seemed like pulling teeth fro within the first 5 days and then catastrophic engine failure on day 25 of owning it. After some back and forth and what seemed like pulling teeth from the dealership, they are going to exchange it for something else on the lot. More
by KOONSTOYOTASUCKS
Employees Worked With
DAN REES, NIGEL HAYES,, Barbara Perez, Dennis Weaver
