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Koons Annapolis Toyota
Annapolis, MD
814 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 814 reviews
August 13, 2022
I have been a Koons Annapolis Toyota customer for 40 years. Their customer service has always been outstanding, as has their vehicle service department. years. Their customer service has always been outstanding, as has their vehicle service department. More
by ns
Employees Worked With
Teresa Harris
August 02, 2022
They forgot to screw a cap back in which caused my engine to blow up while I was driving on 50. Then they broke my windshield while changing the spark plugs. The spark plug was a dud which caused my car to b to blow up while I was driving on 50. Then they broke my windshield while changing the spark plugs. The spark plug was a dud which caused my car to break down in the middle of North Carolina. Then the windshield replacement was done incorrectly which broke something with the heating system. They have inconvenienced me several times. Stay away! More
by Annapolisgirl
Employees Worked With
Kevin Biggam
July 23, 2022
Ladies come knowledgeable or with someone. I was selling my car and scheduled a visit with Koons Annapolis after gaining a quote from Kelly Blue Book. This was the fifth dealership I met with I was selling my car and scheduled a visit with Koons Annapolis after gaining a quote from Kelly Blue Book. This was the fifth dealership I met with this week, including another Koons and the dealership where I bought the vehicle and regularly had it serviced. Shopping around for a the best offer. The sales manager took my car and returned much quicker than any previous sales manager I experience, and came back reporting my engine was burning oil and therefor my car was worthless. Offered $1,000 to take it off my hands. This obviously alarmed me as it was news to me. I was not in the habit of replenishing my oil and no other agent reported a problem, including the dealership I frequently get service. Had I been losing oil and not noticed?! I inspected the vehicle with the sales manager and sure enough faint smoke that smelled like burning oil was coming front the tailpipe. Without much more conversation, I immediately opened the hood and check the dipstick for oil level. The oil level was fine, no visible leaks, no check engine lights, etc. I shared with the sales manager that this was odd given the number of other dealerships I’ve already met with. I walked away from his offer, but was really unsettled. I pulled into a parking lot nearby to look at my car one more time. After taking a closer look at my tailpipe there was fresh oil on it.I informed the dealership of my experience. They assured they would look into the incident and check the cameras. To anyone reading this, I would be concerned about Yahweh practices at this dealership. More
by a.tsakos17
Employees Worked With
Dennis Weaver
July 22, 2022
Service was needed on my 4Runner, I scheduled an online appointment. My Service Manager, Teresa Harris reviewed my last service information and recommended what services should be performed, I agreed and p appointment. My Service Manager, Teresa Harris reviewed my last service information and recommended what services should be performed, I agreed and presented my Koons Toyota Service Special Coupons which she applied resulting in substantial savings. I choose to wait for my vehicle and Ms. Harris suggested that the dealership would be happy to provide transportation to nearby eateries if so desired. Her projected time line for the work was quite accurate and I was kept informed via text messages. A complete multi-point check was performed and the scheduled work was completed on time. A very pleasant Koons Annapolis Toyota visit with peace of mind that my vehicle was serviced correctly with genuine Toyota parts. It was a team effort from the time I drove in until the time I left, always customer focused and centered to ensure the very highest level of vehicle and customer care. Thank You! More
by E in Odenton
Employees Worked With
Teresa Harris, Wilmer Romero
July 17, 2022
Only use your dealership as a last option, as in yesterday's much water in the inside of my 2007 Camery situation. Expensive, but no other choice. Let's hope your leak expert solved my water situat yesterday's much water in the inside of my 2007 Camery situation. Expensive, but no other choice. Let's hope your leak expert solved my water situation. By the way, Toyota's are the best vehicles in the market, by far! More
by masanco
Employees Worked With
Theresa
July 02, 2022
We were greeted by an EXTREMELY professional and caring staff!!! Jessica is an excellent saleswoman caring and informative, and Latoya, our wonderful financial advisor is EXCELLENT at her job!!!!We were bl staff!!! Jessica is an excellent saleswoman caring and informative, and Latoya, our wonderful financial advisor is EXCELLENT at her job!!!!We were blessed by JESUS for our purchase!! More
by reteske
Employees Worked With
Jessica, Latoya Gardner
June 27, 2022
Koons Annapolis Toyota sold us a 2018 Mazda CX-9. At the time it had to be held over for a day or so to fix the battery as it was draining or something, found out later it is some kind of recall for At the time it had to be held over for a day or so to fix the battery as it was draining or something, found out later it is some kind of recall for a some kind of recall for some kind of battery gate or something. We had the care not even a year and one day less than year after purchase, the car simply stopped running. Got it, no electronics, nothing. Just a red blinking light saying keyless entry malfunction. I called Koons, the service guy, obviously reading from a book. "uh...did you check the key battery? (yes just replaced when this happened), did you tought the key to the start button, (yes to no avail). Oh you have to bring it in... Um well, that might be a problem since the car is completely dead. Oh then um you have to make an appointment for us to diagnose it. Me, thanks. Click. (hang up). Ok so I bought a car from them that evidently they don't repair, they suggest I bring it in for testing when it doesnt run at all......no thanks, no more Mazda's for me, no more Koons Toyota. A lesson learned. Sigh. More
by Joemiv38
Employees Worked With
None.
