Koons Annapolis Toyota

Teresa is our service advisor and she’s the best! !! AWESOME!! Kept us updated on service, offered us a cost savings maintenance package and took care of all the warranty claim. We’ve bought two cars !! AWESOME!! Kept us updated on service, offered us a cost savings maintenance package and took care of all the warranty claim. We’ve bought two cars from Koons Toyota used car and love the dealership especially service. Thanks Teresa!!! More

My car was riding sluggish as if it was running out of gas as I knew the oil and battery was over due to be changed. After getting my car services the service rep said that the mechanic said that my car w gas as I knew the oil and battery was over due to be changed. After getting my car services the service rep said that the mechanic said that my car was still riding sluggish with no offer of why! So I asked her why didn't he know what was wrong...he's the mechanic, she indicated I was rushing for my car to returned. No miss I didn't want to wait a long time especially when it was less than 5 people including myself in the waiting area. However, the bottom line was that I didn't request for them to look at it....ok lady 🙄. Every Toyota dealership that I have ever gone to told me their findings without me asking...thats how they make their money but ok you guys keep doing business that way....aka no business. Too pricy as well, I'll pay on this one. More

Walking into a showroom cold, it is SUCH a gift to stumble onto the best ever salesman. Mikey Harris is the young man to seek out. He spent 6 hours with us, helping us thru every step. Going out of h stumble onto the best ever salesman. Mikey Harris is the young man to seek out. He spent 6 hours with us, helping us thru every step. Going out of his way over & over to get us closer to the ideal SUV. Making very pleasant what could have been a very stressful day. Clarifying & getting every detail right. Ensuring we understood all the features & facets of our new car. Encouraging us to contact him with any further questions or concerns that might arise. Friendly. Professional. Knowledgeable. Kind. Even FUN. Seriously, Toyotas are SO DEPENDABLE! They have everything you need without costing a fortune. And, Mikey Harris is the guy to ask. : ) More

Outstanding service, advice and patience. Koons Toyota is so accommodating to an 80+ senior. I am thankful for the service of having my car picked up and delivered, easy online discussions wit Koons Toyota is so accommodating to an 80+ senior. I am thankful for the service of having my car picked up and delivered, easy online discussions with the representative, pictures of the problem areas, and cost estimates. Thank you Scott for making my experience so easy. I have been working with Koons Toyota for over 10 years and find them honest and dependable. More

Service was great and done in a timely manner. I have been going there for years. I have been going there for years. More

My most recent visit was a dream, having all questions handled and my car serviced well within my expected time allotment. Just wish they'd get the car was system fixed. My car needed the wash! Service p handled and my car serviced well within my expected time allotment. Just wish they'd get the car was system fixed. My car needed the wash! Service people are prompt and attentive and more than willing to address all concerns! TY! More

Very professional and. Courteous and very competent. The mechanics are knowlegeable and friendly. The service cost are reasonable. Courteous and very competent. The mechanics are knowlegeable and friendly. The service cost are reasonable. More

This place tried to force me to give a credit application even though I was a cash buyer. They said it was a requirement of theirs to buy a car. Then I was lied to and given the run around because i wanted t even though I was a cash buyer. They said it was a requirement of theirs to buy a car. Then I was lied to and given the run around because i wanted to buy the car but wouldn’t give any credit info. Only thing I can guess is they wanted to make money on the financing. These places are allowed to add 2 points to your interest rate when you finance with a lender through them. So if your Capital One approval is for 5.9% they can come back and tell you it’s 7.9% and keep the difference. And that can be $20 a month in car payment per each percentage point. So they add $40 to your monthly bill. I don’t know too many people who are ok adding $40 to their monthly bills for fun. I’d go elsewhere. More

The worst of the worst. Tried to purchase a 2014 Jeep Wrangler for their full asking price and was told they would call me back to make sure it was still available once I to Tried to purchase a 2014 Jeep Wrangler for their full asking price and was told they would call me back to make sure it was still available once I told them I had my own financing. Meanwhile I am told by multiple sales guys there that the car was still available and that the sales manager (if we can call him that) Dennis is trying to work a deal on it with a customer from the night before. Called him and he said he was waiting on her parents to come in and try and co-sign. I said ok, I’ll go ahead and take it and give you the financing as well. He told me he wouldn’t sell it to me at their asking price and that he was waiting for her parents to come in later that day and co-sign for her. He lied to me numerous times, hung up on me 4 times, tried to say he was the general manager when I knew he was just the manager behind the pencil desk before he says oh yeah yeah, Dennis, I’ll transfer you to him. Sit on hold for forever before I finally call back and ask for Dennis and the lady sends me straight over to his phone. So this guy is playing games with me even. Left a message because the general store manager wasn’t in. This place is crooked. Won’t sell you a vehicle on their lot available for sale for their asking price because they are trying to get more out of the deal. Calling their oversight department as well to report they are not selling vehicles that are in their inventory in an attempt to get a better deal from an other buyer. Run far away, and keep running. Do not trust a word that they say. And this is a game to them. More