Koons Annapolis Toyota
Annapolis, MD
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Honestly Koons Annapolis may have sold me a lemon car , at first when we went to the dealership we decided on a Mazda simple had good mileage the man who was making the deal Mauricio he had told the financ at first when we went to the dealership we decided on a Mazda simple had good mileage the man who was making the deal Mauricio he had told the financial director we insisted on the Subaru one that had too much mileage when we never did!! If you are a salesperson or are trying make a deal you appeal to the customer not put words in their mouths this is absolutely outrageous what he did and it wasn't right !! Though we didn't find out until he gave us the car after we signed all the papers because the lady who was finalizing the papers didn't say the interest rate or what we signed up for all she said was sign sign sign , didn't give us a chance to read what we were getting into. Now we decided to give the car a chance see if we liked 2 months we had in those 2 months we didn't drive the car for a month(we have proof through our home cameras and neighbors) the first week of the 2 month we decide to drive the car the transmission went out so if we were driving this car lets say the first week of getting it would the transmission have busted out sooner?! Not only that we were the Subaru had no accidents and when we take it to Car max all of a sudden it had an accident!! I know that it is unenviably for a used car not to have an accident but to not report to the buyer that is not right. Not to mention if we are calmly trying to speak out our concerns on the first go and you come off more defensive then you should you are guilty and you know it because I have recorded conversations on how maurice and Suheil have spoken to me to in a very defensive and aggressive tone that i do not appreciate the customer service shown after the transmission went out terrible how are you going to leave me more in debt with another car above my own price range and add the price of the previous car. Also the car was in the dealership for a Month a month and practically 2 weeks the amount of money wasted on UBER because of this!! Honestly if you are going to buy a car from maurice be careful who knows maybe he will sell you a lemon car like he did to us , and try to play victim right after. Let me say one more thing we got the transmission fixed but that car is not the same the man who worked in Services who attended to us and gave the car back told us Koons Annapolis Toyota did NOT do the inspection on the car correctly and thoroughly because if they did they would have NOT sold me that car. More
Outstanding service, advice and patience. Koons Toyota is so accommodating to an 80+ senior. I am thankful for the service of having my car picked up and delivered, easy online discussions wit Koons Toyota is so accommodating to an 80+ senior. I am thankful for the service of having my car picked up and delivered, easy online discussions with the representative, pictures of the problem areas, and cost estimates. Thank you Scott for making my experience so easy. I have been working with Koons Toyota for over 10 years and find them honest and dependable. More
My most recent visit was a dream, having all questions handled and my car serviced well within my expected time allotment. Just wish they'd get the car was system fixed. My car needed the wash! Service p handled and my car serviced well within my expected time allotment. Just wish they'd get the car was system fixed. My car needed the wash! Service people are prompt and attentive and more than willing to address all concerns! TY! More
Very professional and. Courteous and very competent. The mechanics are knowlegeable and friendly. The service cost are reasonable. Courteous and very competent. The mechanics are knowlegeable and friendly. The service cost are reasonable. More
This place tried to force me to give a credit application even though I was a cash buyer. They said it was a requirement of theirs to buy a car. Then I was lied to and given the run around because i wanted t even though I was a cash buyer. They said it was a requirement of theirs to buy a car. Then I was lied to and given the run around because i wanted to buy the car but wouldn’t give any credit info. Only thing I can guess is they wanted to make money on the financing. These places are allowed to add 2 points to your interest rate when you finance with a lender through them. So if your Capital One approval is for 5.9% they can come back and tell you it’s 7.9% and keep the difference. And that can be $20 a month in car payment per each percentage point. So they add $40 to your monthly bill. I don’t know too many people who are ok adding $40 to their monthly bills for fun. I’d go elsewhere. More
The worst of the worst. Tried to purchase a 2014 Jeep Wrangler for their full asking price and was told they would call me back to make sure it was still available once I to Tried to purchase a 2014 Jeep Wrangler for their full asking price and was told they would call me back to make sure it was still available once I told them I had my own financing. Meanwhile I am told by multiple sales guys there that the car was still available and that the sales manager (if we can call him that) Dennis is trying to work a deal on it with a customer from the night before. Called him and he said he was waiting on her parents to come in and try and co-sign. I said ok, I’ll go ahead and take it and give you the financing as well. He told me he wouldn’t sell it to me at their asking price and that he was waiting for her parents to come in later that day and co-sign for her. He lied to me numerous times, hung up on me 4 times, tried to say he was the general manager when I knew he was just the manager behind the pencil desk before he says oh yeah yeah, Dennis, I’ll transfer you to him. Sit on hold for forever before I finally call back and ask for Dennis and the lady sends me straight over to his phone. So this guy is playing games with me even. Left a message because the general store manager wasn’t in. This place is crooked. Won’t sell you a vehicle on their lot available for sale for their asking price because they are trying to get more out of the deal. Calling their oversight department as well to report they are not selling vehicles that are in their inventory in an attempt to get a better deal from an other buyer. Run far away, and keep running. Do not trust a word that they say. And this is a game to them. More
Purchased a 2018 Hyundai Sonata and had a 5 Star Experience from the Used Car Team starting with Travis in the Internet Dept, Salesman Chris Zook, Business Manager Kathy Klein, and finally, Scott in Experience from the Used Car Team starting with Travis in the Internet Dept, Salesman Chris Zook, Business Manager Kathy Klein, and finally, Scott in the Service Dept. More
The workmanship is excellent, the time to make repairs was efficient, the person acting as my advisor kept me knowledgeable about what was happening with my car. Overall good experience. was efficient, the person acting as my advisor kept me knowledgeable about what was happening with my car. Overall good experience. More
As always a great comfortable experience ! I am very confident in there service dept and David is always on his game when comes to following up and providing feedback on autos needs ! Appreci I am very confident in there service dept and David is always on his game when comes to following up and providing feedback on autos needs ! Appreciated as always thanks More