Koons Annapolis Toyota

I had been looking for a used Genesis G70 and was able to find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on the car. More

Teresa is always courteous and professional in the service department. She takes especially good care of her customers with a welcoming smile. service department. She takes especially good care of her customers with a welcoming smile. More

Teresa Harris is always nice and patient. I am really happy to have my car service done at Koons Toyota Annapolis. I am really happy to have my car service done at Koons Toyota Annapolis. More

Great people Always greeting you well. Very helpful. Always offering shuttle. Working environment is amazing Very helpful. Always offering shuttle. Working environment is amazing More

Excellent service! Personnel were friendly and efficient. The work was completed in a timely manner. I would recommend their service. Personnel were friendly and efficient. The work was completed in a timely manner. I would recommend their service. More

Well stocked lot, and very helpful staff. Can't say I got a deal, but its the current situation of our supply chain issues. Can't say I got a deal, but its the current situation of our supply chain issues. More

The service writer David Jacobs was rude in my opinion constantly calling me bud or bro. Then when doing the oil change they snap 3 of 5 skid plate bolts and want to charge me 600 to fix it saying the bol constantly calling me bud or bro. Then when doing the oil change they snap 3 of 5 skid plate bolts and want to charge me 600 to fix it saying the bolts were rusty. The service manager John could only provide 2 of 3 snapped bolts with excusses on why the third bolt was missing. This the 5th time I come to Koons for service and the 4th time they have tried to sell me extra service. Rusted bolts can be removed with just a little c are. Koons could care less about customer service. Its obvious that Toyota quality has went down drastically. I owned a Tundra before this and never had these issues. The only person at Koons toyota who cares about customers is a lady named Brenda. She could do nothing because of Johns excuses covering fir his poor quality of a mechanic. Avoid service here unless you want a major head ache. More

Teresa is our service advisor and she’s the best! !! AWESOME!! Kept us updated on service, offered us a cost savings maintenance package and took care of all the warranty claim. We’ve bought two cars !! AWESOME!! Kept us updated on service, offered us a cost savings maintenance package and took care of all the warranty claim. We’ve bought two cars from Koons Toyota used car and love the dealership especially service. Thanks Teresa!!! More

My car was riding sluggish as if it was running out of gas as I knew the oil and battery was over due to be changed. After getting my car services the service rep said that the mechanic said that my car w gas as I knew the oil and battery was over due to be changed. After getting my car services the service rep said that the mechanic said that my car was still riding sluggish with no offer of why! So I asked her why didn't he know what was wrong...he's the mechanic, she indicated I was rushing for my car to returned. No miss I didn't want to wait a long time especially when it was less than 5 people including myself in the waiting area. However, the bottom line was that I didn't request for them to look at it....ok lady 🙄. Every Toyota dealership that I have ever gone to told me their findings without me asking...thats how they make their money but ok you guys keep doing business that way....aka no business. Too pricy as well, I'll pay on this one. More

Walking into a showroom cold, it is SUCH a gift to stumble onto the best ever salesman. Mikey Harris is the young man to seek out. He spent 6 hours with us, helping us thru every step. Going out of h stumble onto the best ever salesman. Mikey Harris is the young man to seek out. He spent 6 hours with us, helping us thru every step. Going out of his way over & over to get us closer to the ideal SUV. Making very pleasant what could have been a very stressful day. Clarifying & getting every detail right. Ensuring we understood all the features & facets of our new car. Encouraging us to contact him with any further questions or concerns that might arise. Friendly. Professional. Knowledgeable. Kind. Even FUN. Seriously, Toyotas are SO DEPENDABLE! They have everything you need without costing a fortune. And, Mikey Harris is the guy to ask. : ) More