Koons Annapolis Toyota

FIVE STARS especially for our service advisor, Teresa. She is friendly, professional and helpful. Always explains everything; never any surprises. She keeps in contact with me about progress of appointmen She is friendly, professional and helpful. Always explains everything; never any surprises. She keeps in contact with me about progress of appointment. The service department is top-notch, the best!!! Overall Koons Toyota used sales and service are outstanding. We’ve purchased two used vehicles (for each of sons) and new vehicle. More

Great and fantastic customer service . Love this dealer. In my own words, It’s something so well done in your car that for sure they want you to come back again and also recommend this dea Love this dealer. In my own words, It’s something so well done in your car that for sure they want you to come back again and also recommend this dealer to other friends and Family. IGGY Arias More

I bought a new 4Runner and am very pleased. I had a great experience at Koons with Armondo and Laytoya.Evertyhing went very smoothly. I highly recommend them. I had a great experience at Koons with Armondo and Laytoya.Evertyhing went very smoothly. I highly recommend them. More

I had been looking for a used Genesis G70 and was able to find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on find one with almost everything I wanted at Koons Annapolis Toyota and was helped by Chris Zook who was very knowledgeable and got me a great deal on the car. More

Teresa is always courteous and professional in the service department. She takes especially good care of her customers with a welcoming smile. service department. She takes especially good care of her customers with a welcoming smile. More

Teresa Harris is always nice and patient. I am really happy to have my car service done at Koons Toyota Annapolis. I am really happy to have my car service done at Koons Toyota Annapolis. More

Great people Always greeting you well. Very helpful. Always offering shuttle. Working environment is amazing Very helpful. Always offering shuttle. Working environment is amazing More

Excellent service! Personnel were friendly and efficient. The work was completed in a timely manner. I would recommend their service. Personnel were friendly and efficient. The work was completed in a timely manner. I would recommend their service. More

Well stocked lot, and very helpful staff. Can't say I got a deal, but its the current situation of our supply chain issues. Can't say I got a deal, but its the current situation of our supply chain issues. More

The service writer David Jacobs was rude in my opinion constantly calling me bud or bro. Then when doing the oil change they snap 3 of 5 skid plate bolts and want to charge me 600 to fix it saying the bol constantly calling me bud or bro. Then when doing the oil change they snap 3 of 5 skid plate bolts and want to charge me 600 to fix it saying the bolts were rusty. The service manager John could only provide 2 of 3 snapped bolts with excusses on why the third bolt was missing. This the 5th time I come to Koons for service and the 4th time they have tried to sell me extra service. Rusted bolts can be removed with just a little c are. Koons could care less about customer service. Its obvious that Toyota quality has went down drastically. I owned a Tundra before this and never had these issues. The only person at Koons toyota who cares about customers is a lady named Brenda. She could do nothing because of Johns excuses covering fir his poor quality of a mechanic. Avoid service here unless you want a major head ache. More