Koons Annapolis Toyota

Koons Toyota is a pleasure to work with, friendly staff and a comfortable waiting area for customers. and a comfortable waiting area for customers. More

Very friendly, knowledgeable, and efficient. Didn't try to fix unnecessary stuff just for money. Didn't try to fix unnecessary stuff just for money. More

Forced me to apply through Toyota Financing even when I had my own through my credit union. They "didn't trust my credit union would pay" 128 percent above the MSRP because of a $10,000 dealer mark-up they had my own through my credit union. They "didn't trust my credit union would pay" 128 percent above the MSRP because of a $10,000 dealer mark-up they imposed themselves. The likely get a commission for submitting and approving credit applications for buyers. Left a sour taste in my mouth, considering I paid $67,000 for a Sienna. Poor customer service. I've used my credit union for over 8 years and changed 8 cars over this period. They've never given me problems. Even allowed for negative equity in addition to dealer mark-ups. I've never had any dealership subject me to what these guys did. Very humiliating. Additionally, they only gave me one key fob. Maybe this is the norm for Toyota dealerships. Definitely don't recommend this dealership to anyone. More

In general it has provide reliable and prompt service for my 2012 Prius. Mechanics appear to be quite competent. my 2012 Prius. Mechanics appear to be quite competent. More

Very helpful to all concerns and always follow through to assure satisfied. Personnel very polite and patient. Toyota should be proud to have Koons as a member of their team . assure satisfied. Personnel very polite and patient. Toyota should be proud to have Koons as a member of their team . More

Im a regular at Koons Toyota of Annapolis and Teresa is the best. Top knotch experience. the best. Top knotch experience. More

They were very friendly and stayed with us for as long as they needed to in order to get us what we needed they needed to in order to get us what we needed More

FIVE STARS especially for our service advisor, Teresa. She is friendly, professional and helpful. Always explains everything; never any surprises. She keeps in contact with me about progress of appointmen She is friendly, professional and helpful. Always explains everything; never any surprises. She keeps in contact with me about progress of appointment. The service department is top-notch, the best!!! Overall Koons Toyota used sales and service are outstanding. We’ve purchased two used vehicles (for each of sons) and new vehicle. More

Great and fantastic customer service . Love this dealer. In my own words, It’s something so well done in your car that for sure they want you to come back again and also recommend this dea Love this dealer. In my own words, It’s something so well done in your car that for sure they want you to come back again and also recommend this dealer to other friends and Family. IGGY Arias More

I bought a new 4Runner and am very pleased. I had a great experience at Koons with Armondo and Laytoya.Evertyhing went very smoothly. I highly recommend them. I had a great experience at Koons with Armondo and Laytoya.Evertyhing went very smoothly. I highly recommend them. More