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Koons Annapolis Toyota
Annapolis, MD
820 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 820 reviews
February 23, 2025
The purchase of my new car was a good experience. My salesman Brandon was so nice and knowledgeable. It was a delight. I always go to Koons West Street for all my cars. My salesman Brandon was so nice and knowledgeable. It was a delight. I always go to Koons West Street for all my cars. More
by Mish
Employees Worked With
Brandon -sales department
February 23, 2025
Koons Toyota is a very pleasant company. Employees are kind and informative. You get updated and the waiting room is clean and comfortable. Employees are kind and informative. You get updated and the waiting room is clean and comfortable. More
by bummie81
Employees Worked With
David Jacobs
February 22, 2025
I don't know why I keep going back to this dealer for service.... I am done after the latest experience. Went in for an oil change and tire rotation. First off, the tech snapped my wheel stud. Tried service.... I am done after the latest experience. Went in for an oil change and tire rotation. First off, the tech snapped my wheel stud. Tried to say it was already broken???! If it were broken it would've fall off. They take no responsibility or ownership... Secondly, the tech came back with over $7k in recommended repairs! Said I had seepage at the timing cover and claimed the cam tower also showed "seepage." First of all there is a distinct difference between seepage and leaking. Secondly, there was not strong evidence the cam tower was showing seepage which is probably why they didn't push this issue. The evidence of timing cover seepage was suspect and largely looked like it was from oil spillage at the oil fill that leaked down. I degreased these areas and will confirm. The better question is, NONE of these possible signs are new, we're talking years, yet they NEVER came up during prior visits. Thirdly, they went on to recommend a bunch of money grabbing services on top of the $7k's in suggested repairs. Furthermore, the technician made a mess of the oil change and didn't bother to clean it up. The oil filter housing was covered in oil which collected on my skid plate. I'm not sure he replaced the crush washer and rubber o rings. I degreased it and will go back and check to make sure oil isn't leaking from the filter housing. This isnt the first time they have tried to fleece me. At one service, the tech said I needed to replace all of my coolant hoses because there was some seepage around the hose into the radiator. Well it turns out I didn't need new hoses, it only required a new clamp which I did myself for $9. The technicians are clearly compensated based on the work they sell. They will ALWAYS recommend the most extreme and not ironically the most expensive repair option to correct a perceived issue. The integrity of this dealer and the policies they have in place to push service sales are despicable and I can only imagine how they take advantage of less informed customers. More
by cssnms
Employees Worked With
Not sure, I don't remember,
January 05, 2025
Realiitiviily short wait for truck to be serviced. . Great customer service by everyone. Liked the shuttle as I was able to get a few things done while waiting. . Great customer service by everyone. Liked the shuttle as I was able to get a few things done while waiting. More
by Howard
Employees Worked With
Thomas Gatzionos
December 28, 2024
I have been a Koons Toyota customer since 1985. The service department has done all maintenance over the years. I had service done last week and Kevin Adams was professional and explained all that The service department has done all maintenance over the years. I had service done last week and Kevin Adams was professional and explained all that needed to be done. I won’t go anywhere else. More
by amyspeech
Employees Worked With
Kevin Adams, David Jacobs, Kevin Biggam, Bill Buser, Duane Scardina, Joshua Musto, Brian Cavey, Donald Williams
December 17, 2024
Fantastic from start to finish, Nick and Josh were awesome. Truck was up front ready for me test drive and everyone made me feel at home. Thank you awesome. Truck was up front ready for me test drive and everyone made me feel at home. Thank you More
by Careys5
Employees Worked With
Nick
December 16, 2024
Scott Mudd was irresponsible with our time. Did not notify us when they take the car back to the mechanic after he told us the car was ready. When we asked he went back to find out what was wro Did not notify us when they take the car back to the mechanic after he told us the car was ready. When we asked he went back to find out what was wrong with the car and didn’t come back until again we asked someone else to go and check. Disorganized completely. We have been going there many times before, not anymore. More
by Larespochi
Employees Worked With
Scott Mudd
December 06, 2024
Very helpful and courteous…. took the time to be attentive to my concerns and went the extra mile to get the answer to my question… took the time to be attentive to my concerns and went the extra mile to get the answer to my question… More
by elsie_bess
Employees Worked With
Amanda Mitchell
December 01, 2024
I've taken my cars to Koons Annapolis Toyota for decades and bought my current Toyota Solara there. Although I am no expert, my sense is that the service technicians have done a great job on my checkups. Wh and bought my current Toyota Solara there. Although I am no expert, my sense is that the service technicians have done a great job on my checkups. What matters most to me is customer service and I've been very happy with the service managers I've worked with over the years. More
by kateperrie
Employees Worked With
Scott Myers
